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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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Very professional staff. They explained us everything, they checked the car and the scratches that were already present. They told us how to come back. But the desk payment could be speeded up. We waited in the queue for more than 30 minutes at the airport.
The staff were very polite and extremely helpful. The car was clean and well presented. The staff couldn't do enough to be available
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
Good experience, only thing was the long waiting time in the airport desk to get the keys. Wasn't expecting to take that long te for each customer.
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Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
Good pick up with attention like fresh bottles of water. Good job
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Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
Very easy. The staff very polite and efficient. The car is exactly that required.
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
Takes too much time to revive the car
The car has no camera or any sensors for parking
Car play for iPhone doesn't work
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable. But it is clear that we have failed in your case. We apologies for inconvenience we may cause you. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
Catastrophique
On nous a donné une voiture 4 ceintures pour 5 personnes, on s'est retrouvé avec un pneu dégonflé ils ne sont pas venus nous aider on a du se débrouiller seule, ils nous on fait payer pour 2 jours de location alors qu'on l'avait loué 30h donc 6h où la voiture a été immobilisée dans un garage et où on a pas pu s'en servir
Les employés ont rigoles quand on leur a raconté
Ne pas leur faire confiance
We appreciate you taking the time to rate our company. Since we are unable to attribute your complaint to our services, please provide us with reservation details and pick-up and drop-off dates in order for us to investigate.
Europcar Greece can only see your reservation if you rented a car from us, since you posted this rating to our offices.
Ratings are very important to us, so please respond as soon as possible.
Alternatively, if you need any assistance, please call us directly at +302111903000. We will be glad to assist you. If you have any further questions, please call our Europcar Greece Offices directly.
Kind Regards
Team Europcar Service
Overall good experience, however it took quite some time at pick-up to accomodate my request of chaining 2 consecutive rentals I had, the additional driver was left out from the second rental and I was charged for it on the first one despite my privilege status (which clearly states the additional driver is at no extra charge). The staff was very helpful though, probably just unexperienced. The office and their fleet is brand new and we got the newest/best car in Greece ever before (any location).
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
Very friendly and professional. We have got. An upgrade for free.
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
It was not clearly described on our booking, that there is no Europcar counter directly at the airport, but rather we had to look for an Assistant who brings you to the rental station which is a bit off the airport. Apart of that, the service was good and friendly.
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
It was great experience, friendly people and a great car!
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
There wasn't anybody at the meeting point and we could not reach anybody on the phone because both numbers mentioned in the voucher were wrong. After 15 minutes of panicking finally somebody arrived. The car is okay, the service at the station was good
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are very sorry for the wrongs numbers on your voucher. We are committed to making our customers' travel experiences enjoyable, but definitely this mistake from the agent broker has brought us some issues with our customers.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
Prise du véhicule impeccable. Personnel europcar au top. Merci.
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
Very professional service from all staff and a car in exceptional condition. Thank you.
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
Fast check in, nice and clean car in booked category
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
We had booked automatic, but as return from previous customer ran late, we had to take manual. Europcar staff were very helpfull and arranged us the possibility to switch the car the following morning. Thank you!
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
Übergabe war sehr freundlich und ordentlich. Leider leuchtete bereits da die Reifendruckkontrolllampe, welche trotz Rücksetzung eines Europcar Mitarbeiters, nach kurzer Fahrt wieder aufleuchtete. Nach Überprüfung der einzelnen Reifen und weiterem Rückstellen der Druckkontrolle, endlich erledigt - abgelöst durch die Erinnerungsleuchte für das Service, welche nun leuchtet…
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
We spent a lot of time to receive the car in parikia. Other thing that i don't like is that people working there told me that my deposit (290€) spent two weeks
To return to my credit card
We appreciate you taking the time to rate us. Your feedback is important to Europcar Greece. There is an estimate time of release of 290 €, which is always based on the bank the customer uses, but it usually takes ten working days.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
Reception was very easy and fast. The car was in perfect conditions. Check out in the airport or in other Europecar offices in Greece was easy and fast. Thank you for the experience.
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to rate us. Europcar Greece needs your feedback.
We are committed to making our customers' travel experiences enjoyable. But it is clear that we have failed in your case. We apologies for inconvenience we may cause you. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service