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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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Très bon service rien à redire pour la réception de la voiture
Friendly helpful staff that were flexible and helpful
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
I got a smaller car for almost two days. The bigger was delivered to hotel later.?
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
The minus of my experience with the renting was that the fuel tank indicator was in the middle and they asked me to bring it back the same. This wasn't an easy thing..
We appreciate your feedback regarding Europcar Greece. As for the fuel tank, we understand what you mean, although every rental company offers the same option to return the tank in the same place where you picked it up.
Looking forward to serving you again.
Best,
Team of Europcar Greece
Car has been in very good condition,
The only thing we missed is the manual of/in the car to get better familiar with it. A regular map of Greece as well would be appreciated
(remaing in the car).
Thank you for taking the time to rate us. You play a crucial role in Europcar Greece's success. We are very passionate about creating positive travel experiences for our customers. We have share your suggestion about the map.
We look forward to serving you again soon.
The team Customer service
Upon arrival I notified the staff that I needed the car for only 6 days, not the 7 I had initially booked, they refused to reduce the charges for the 1 day
Dear Europcar,
We entered the Athens airport arrivals hall and went to the Europcar desk (03Sep22 at 18.00 hours). There it took more then 2 hours! Waiting time, with 5 clients in front of us to receive the rental agreement (it was already fully prepaid online) and 2 Europcar staff members helping at the desk. How is this possible? I am a Travel Industry veteran and I have never experienced this before in my life... and has caused a huge frustration and a very late arrival at our final destination! Which in this case with this treatment in unacceptable!
Europcar really needs to do something about this!
Regards,
Peter Bregman
Vice-President EMEA at BCD Travel/Meetings & Events
We appreciate your feedback regarding Europcar Greece. Despite our apologies for any delay during your pickup, there was a long delay in some flights on the day of your reservation. Due to this delay, some of the reservations of people who were on time coincided with those who were late. Because of this, the delay was quite rightly mentioned, which was the cause of the delay. We would like to assure you that despite the increase in staff at the desk, we will provide training to our colleagues. In addition, we will recheck all the procedures to ensure that any similar delays do not occur in the future.
Looking forward to serving you again.
Best,
Team of Europcar Greece
Good experience with a great car, perfect for us to discover Athens and Greece in general
Thank you so much for your review of Europcar Greece. We're glad you were satisfied with the service.
It would be our pleasure to serve you again soon.
Best,
Team of Europcar Greece
Had to wait because the system cancelled our reservation. Not able to apply special codes on the desk. And new reservation take 1 hour to appear in the system… after a 8 hours delayed flight, it is not what you expect from a company like Europcar. Thanks to Lamprini who tried hard to help us!
We appreciate your feedback regarding Europcar Greece. Although we are sorry for any delay during your pickup, we will provide training to our colleagues and recheck all the procedures to prevent similar delays in the future.
Looking forward to serving you again.
Best,
Team of Europcar Greece
The team was nice. But I had a problem with the pin code of the credit card and they didn't have any solution or a way to solve it. Lucky the I managed eventually
Thank you so much for your review of Europcar Greece. We're glad you were satisfied with the service. Thanks for informing us about the issue with the pin on your credit card. Unfortunately, Europcar International does not allow us to use any alternative other than putting your credit card on a deposit in the event of a problem.
It would be our pleasure to serve you again soon.
Best,
Team of Europcar Greece
Great car, terrific price, wonderful service on pick up.
Terrible and rude service from the europcar representative upon return of vehicle. Still waiting 3 days later for the purchase authorization to be lifted from my credit card.
Friendly and helpful staff. Clean car and everything in working order.
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Personnels à l'écoute et très arrangeants super facile d'accès, voiture correspondant à l'attente du loueur
We appreciate your feedback regarding Europcar Greece.
Looking forward to serving you again.
Best,
Team of Europcar Greece
The car was good, employees were friendly and professional from rental desk to parking lot.
We appreciate your feedback regarding Europcar Greece.
Looking forward to serving you again.
Best,
Team of Europcar Greece
There was a long qeue at the reception but the staff was extemely helpfull. At the parking lot, I waited a bit as well and the organization of who gets first his car, was not that great. Further more there were some minor faults at the paint of the car, which the staff did not want to record.
We appreciate your feedback regarding Europcar Greece. Although we are sorry for any delay during your pickup, we will provide training to our colleagues and recheck all the procedures to prevent similar delays in the future.
Looking forward to serving you again.
Best,
Team of Europcar Greece
Alles Bestens, Übergabe hat gut geklappt, Alles sehr ordentlich
Very good and flexible in exchanging our car as we needed a different kind for the type of road leading to our hotel.
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
After arriving at the airport we had difficulty to locate the pickup point. The link with instructions for finding the office was not working. After locating the Europcar minivan that took us to the offices, everything was fine.
Polite and professional service, but the office is outside the Kefalonia airport and a bit tricky to find.
Dear Alberto,
Thank you for taking the time to rate us. You play a crucial role in Europcar Greece's success. We are very passionate about creating positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
We appreciate your feedback regarding Europcar Greece.
Looking forward to serving you again.
Best,
Team of Europcar Greece
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service