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EconomyBookings Reviews Summary
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
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On Kayak, Skyscanner and their own website, they offer "Free Cancellation" with no asterisk, fine print or direction elsewhere but apparently it is not free cancellation. If you cancel, they do not refund your money but put your money into a "Credit Wallet" that can only be used on their site for future bookings. When I noticed this new policy that they email you AFTER you pay, I immediately requested to cancel my reservation and get a refund. After several emails and calls to customer service, I was emailed cancellation/refund instructions but after I followed those I was charged $67 for a refund! How is this free cancellation? It's not, it's false advertising. Disputing with my credit card company but Booking Group (which is not part of Booking Holdings like I thought) is justifying their scheme by hiding the fees in arbitrary sections of their terms and conditions, which are intentionally place next to the car rental provider's logo in order to make it appear as if it's the actual rental car company's terms and not EconomyBookings' own terms. Very dishonest company, avoid!
They don't respond, they take your money, the fine print of the contract is misleading. Prefer to pay more somewhere else than take the risk with these thieves
Dear Lucas,
We appreciate your feedback and apologize for any inconvenience you may have experienced during your recent interaction with our service.
If you have any questions or require assistance, please feel free to reach out through the designated channels on our website.
Best regards,
EconomyBookings.com
Worst experience we had with them. We booked a car from them and the amount was deducted from the bank but when we went to pick up the car that was not available and they said we had to pay more we still had time so we canceled our booking and they said they will return our money but still waiting even they are not responding to our email now. Will never recommend them to anyone they have worst service and they don't care about customers
Dear Mishi,
We appreciate your feedback and apologize for any inconvenience you may have experienced.
To provide you with the best assistance, we kindly request that you fill out the dedicated form on our website in the Help Center section. Please include your booking number and offer a detailed description of the challenges you encountered. This will help us address your concerns promptly.
Thank you for your understanding and cooperation.
Best regards,
EconomyBookings.com
Cancelled my car reservation in less than 24h. And get charged for 60$ Euro for credit card refund. There's not where that mentioned clearly that there's a 60$ when I process the booking. And it's shameful to use fine print tactics to fool customers! Avoid this company at all costs!
Dear Chen,
We appreciate your feedback.
We would like to bring to your attention that our cancellation terms and conditions are displayed on our website, and customers are required to review and agree to them during the booking process.
If there are specific aspects or details you'd like us to address, we encourage you to fill out the dedicated form on our website in the Help Center section.
We apologize for the inconvenience you have experienced.
Best regards,
EconomyBookings.com
I reserved a car at ATL for Christmas Eve the day before and even called Thrifty to see if it was legit, which they said it was, but when I went to pick up the car on time there were NO CARS! Deception! Do not use this dis-service.
Dear Todd,
We sincerely apologize for the inconvenience you experienced during your recent car rental with us. Your feedback is invaluable, and we regret that your experience did not meet the level of service we strive to provide.
It's crucial to emphasize that EconomyBookings.com operates as a car rental broker platform, relying on rental providers for the availability and readiness of vehicles at different locations. We understand the frustration caused by the unexpected unavailability of the car you reserved.
In rare instances, such as the one you encountered, where our rental providers face challenges, it is particularly disappointing for both you and us.
To address your concerns, we kindly ask you to complete the relevant form on our website in the Help Center section. Your case will be thoroughly reviewed, and we will work towards a resolution that aligns with our commitment to customer satisfaction.
We appreciate your understanding and the opportunity to address this matter.
Best regards,
EconomyBookings.com
Will not let me receive a rental car from the airport without me either having a major credit card on file will not take debit card or I have to have a flight
Dear Alex,
We apologize for the inconvenience you've faced.
We understand that providing clear information on required documents is crucial for a smooth rental experience. We would like to emphasize that we strive to communicate these requirements at different stages of the process – both during the booking process and in the voucher provided after the reservation.
To address your specific concerns, we encourage you to submit a formal complaint by filling out the dedicated form on our website in the Help Center section. This will help us thoroughly investigate your case and offer a more personalized resolution.
Best regards,
EconomyBookings.com
I've been using economy bookings for a while now and I never got disappointed with the service. I would tough recommend to tune the app as I find it very difficult to use and keep my login and booking information there, I always end going to the website version.
**SCAM SCAM SCAM SCAM**
I am hoping you will read this review before Booking with them. They advertise company like: Zezgo, Priceless rental, etc
It is a marketing game. They lure you into their rental office (away from the Miami airport) with a very low price and they tell you at the counter that you are required to purchase additional insurance for $350.
THE CAR RENTAL COMPANY WILL NOT RESPECT THE CONTRACT BECAUSE YOU ARE RESERVING ONLINE WITH THEM.
*****DO NOT USE THEM**** YOU WILL WASTE YOUR TIME.
TO CANCEL it is even worst. You call economy Booking then you need to send an email to support. At this point, because I have no news from them... I need to report them to Visa as a frodulant Booking company. ***DO NOT USE THEM*** DON'T get attracted by the price they showing.
Dear Hans,
Your feedback is important to us, and we extend our sincere apologies for any inconvenience you may have encountered.
Please understand that our Customer Support team is actively working on addressing inquiries, and while we aim to respond promptly, the current volume may lead to a delay, which we sincerely regret. Typically, responses can take 5-7 business days.
We appreciate your understanding and patience as we work to improve our response times and provide you with the assistance you need.
Best regards,
EconomyBookings.com
On, November 15th, I went to book a car, got the rate and entered my Credit Card, after entering the total increased from the posted rate.I immediately call support and booking and emailed them with my concerns. The directed me to cancel and I did and they charge my visa over 400 USD.I called the, back immediately and they said there is nothing they can do, I have 11 emails sent to them with the concerns and they were not helpful. I read their refund policy 4.1 and they should have given back all the money. There are 2 concerns here. They charged me a different amount vs.the quoted amount, and then charged my visa anyhow, I never did get the rental and this is not my first time renting a car from the. So not sure why they are not able to address my concerns for the refund. I have called them and wrote them without satisfaction, I will be moving toward legal action if they cannot address my concerns. This is very disappointing and I will never rent for them again, and will be notifying others of this poor situation.
Marty Madore
Dear Marty,
We value the time you took to share your thoughts on your recent rental.
We understand the importance of transparency in pricing, and we want to apologize for any confusion. During the booking process and before payment, the final rental price is always presented for your review.
If you have further questions or need additional clarification, please feel free to contact us. Thank you for your understanding.
Best regards,
EconomyBookings.com
Took my money and never got back to me. I booked a car rental with economybookings and later wanted to extend the booking a few days. I called and they told me to cancel the first booking and reschedule the longer booking. He was rushing me off the phone but I felt uneasy canceling the original booking so asked him to stay on and walk me through it. Once I canceled I confirmed with him and then he realized he made a mistake. I lost my original non-refundable booking and $500. He told me to contact support and they never got back to me. I tried emailing and calling with no answer or solution. Point of story: Don't book with them, terrible customer service and poor booking experience.
Dear Kelsey,
Please accept our heartfelt apologies for any issues you encountered.
To provide you with the best assistance, we kindly request that you fill out the dedicated form on our website in the Help Center section. Please include your booking number and offer a detailed description of the challenges you encountered. This will help us address your concerns promptly.
Thank you for your understanding and cooperation. We are committed to ensuring a positive experience for all our customers.
Best regards,
EconomyBookings.com
They do not specify prior to confirming the booking that you will need a credit card on file as collateral. They only state it after you confirm the rental.
The service agent Ali also mentioned to me that they do not have any higher ups.
He referred me to contact the support center via email which takes 2-4 days to respond.
Don't waste your time using this place to book a rental. It is a complete scam
Dear Mon,
We apologize for the inconvenience you've faced.
We understand that providing clear information on required documents is crucial for a smooth rental experience. We would like to emphasize that we strive to communicate these requirements at different stages of the process – both during the booking process and in the voucher provided after the reservation.
We regret if there was any confusion or oversight in this regard. To address your specific concerns, we encourage you to submit a formal complaint by filling out the dedicated form on our website in the Help Center section.
Best regards,
EconomyBookings.com
This site is a scam! Spent an hour on the phone with customer service when our car wasn't here and no record of it. Turns out it's at another airport in another city! Alice in customer service should be fired. Rude, disrespectful, refused to help in any capacity or pass it on to a manager/supervisor, and kept threatening to hang up because we were "wasting her time". Her time?! The company has $600 of our money! She hung up on us. We are stranded and out the money. Buyer beware!
Dear Melanie,
Thank you for taking the time to share your feedback, and we genuinely apologize for any inconvenience you may have encountered.
In order to thoroughly investigate your case and address your concerns appropriately, we kindly ask you to complete the form available on our website in the Help Center section.
We look forward to the opportunity to address this matter promptly.
Best regards,
EconomyBookings.com
I recommend the EconomyBooking for the excellent service provided both in Portugal and in Spain.
Congratulations for your service!
Thank you!
Nunca más volveré a alquilar con Firefly, ojalá hubiera leído antes los comentarios en Google. Estafadores ladrones!
Dear Tal,
Thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience you may have experienced.
To thoroughly investigate your case, we kindly ask you to fill out the dedicated form on our website in the Help Center section. Please include your booking number and provide a detailed description of the issue you encountered. This will enable us to address your concerns promptly.
We appreciate your cooperation and look forward to assisting you further.
Best regards,
EconomyBookings.com
I lost my wallet, and rental company can't give me the car, because I don't have real card in this moment. However I already paired on the website but I can't find any way to reach the assistant, horrible service
Dear Dian,
We appreciate your feedback, and we're sorry to hear about the challenges you faced.
To provide you with the best assistance, we kindly ask you to complete the dedicated form on our website in the Help Center section. Please include your booking number and a detailed description of the issues you encountered. This will help us investigate your case thoroughly and offer a more personalized resolution.
Thank you for your understanding and cooperation.
Best regards,
EconomyBookings.com
You would think a company whose entire service is for people after a flight would be more helpful for a delayed flight. They require their money up front and don't care about you at all once they get that. After multiple calls and was informed they would hold my car for me, I got in at 2am and waited for the rental company to open at 5 only to be informed they did not hold it
Dear Rachel,
We regret any inconvenience you experienced, but it's important to note that EconomyBookings.com cannot be held responsible for flight disruptions. We recommend reaching out to your airline for compensation related to the flight delay.
Regarding car rental, please be aware that rental providers may refuse service if customers arrive later than the agreed-upon time.
We appreciate your understanding and apologize for the inconvenience.
Best regards,
EconomyBookings.com
I booked a car through Economy Bookings and made a prepayment of 87 USD and then arrived on the date and time at Nelly Car rental in Punta Cana and they said sorry we don't have a car for you and we don't see any prepayment. Either I take a car that is more expensive or nothing. No money back and no other car to rent. I had to call the police and went to the police station to file a complaint against Nelly Car for mistreatment and theft.
Dear Shereen,
Thank you for taking the time to share your feedback. Please accept our apologies for any issues you encountered.
To better assist you, we kindly request that you fill out the dedicated form on our website in the Help Center section. Please provide your booking number and a detailed description of the problems you encountered during your rental. This will enable us to thoroughly investigate your case.
We appreciate your understanding and cooperation in resolving this matter.
Best regards,
EconomyBookings.com
It's not rly free cancelation. Upon cancelling you will receive 60% of your money and the rest will remain credit on account. You can request to get that credit refunded too but they will charge you Eur60 resource fee. WHAT a Joke! They tell you FREE Cancelation but it's a partial refund.
Dear Jeanice,
Thank you for your feedback, and we sincerely apologize for any frustration caused by our cancellation policy.
We understand the importance of flexibility, and we regret any inconvenience you've experienced. Our aim is to provide clear information to our customers, and we're sorry if there was any confusion regarding our cancellation options.
We appreciate your feedback, as it helps us improve our services. If there's anything specific you'd like us to address or if you have further details to share, please feel free to contact us.
Best regards,
EconomyBookings.com
Dec 2023 I had to pay an extra $3.06 per day to guarantee the ability to cancel the reservation within one hour of pick up time. This guarantees a full refund. I've never seen this charge before. It is RIDICULOUS to charge this fee. We rent cars all the time. If we are supposed tp pay a full payment up front that is non-refundable, we won't rent. If the rental is guaranteed with full refunds upon cancellation--with no fees up front--we will rent. AGAIN, A RIDICULOUS CHARGE.
Dear Bill,
We appreciate your feedback and are genuinely sorry to hear about your experience. We want to assure you that transparency is our top priority.
We apologize for any confusion regarding our cancellation policy. Please note that cancellation terms and conditions are displayed on our website, and customers are required to review and agree to them during the booking process.
Your satisfaction is our priority, and we regret that we fell short of your expectations.
Best regards,
EconomyBookings.com
Very bad service, I never experienced. Rental company doesn't accept the insurance given by economy. They are simply looting money. Also the car is ready when I came here. Waiting for 1 hr
Dear Rithil,
We sincerely apologize for any inconvenience you may have encountered.
We understand your concerns regarding the unexpected costs at the car rental counter. It's important to clarify that Full Coverage is an option provided by our platform and serves as an additional layer of protection. It does not contradict or replace any insurance from the rental company.
To address your specific case and provide a detailed response, we kindly ask you to complete the relevant form on our website in the Help Center section. This will allow us to thoroughly investigate and offer a comprehensive resolution to your concerns. We look forward to the opportunity to address this matter promptly.
Best regards,
EconomyBookings.com
From the business
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dennis,
Thank you for your feedback, and we sincerely apologize for any frustration caused by our cancellation policy.
We understand the importance of flexibility, and we regret any inconvenience you've experienced. Our aim is to provide clear information to our customers, and we're sorry if there was any confusion regarding our cancellation options.
We value your business and hope to have the opportunity to better serve you in the future.
Best regards,
EconomyBookings.com