On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EconomyBookings Reviews Summary
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I booked the car rental through this website, and paid in full. But was told that the car is unavailable
I booked a 7 seater and when I arrived with my family to get the car they said they do not have such a car and they would give me 5 seater instead. Had an argument and ended up paying 1000 SAR extra to get a bigger car. Such an unethical service. I am looking to see how I can file official case against the company. Yelo says that europcar operates from outside Saudi and they have no control over them which I do not understand why it is a customer's issue
Dear Shadi,
We appreciate your feedback, and we apologize for the inconvenience you've faced.
To better assist you, we kindly ask you to complete the dedicated form available in the Help Center section on our website. Please provide your booking number and a detailed description of the problems you encountered during your rental. This will enable us to thoroughly investigate your case and offer a more personalized resolution.
Best regards,
EconomyBookings.com
The phone number not work, you stay on hold and nobory answered. If you go back to your country and whants your security deposit back, will be a problem.
Dear Sandra,
Thank you for taking the time to share your feedback.
To better assist you, we kindly request that you fill out the dedicated form on our website in the Help Center section. Please provide your booking number and a detailed description of the problems you encountered during your rental. This will enable us to thoroughly investigate your case.
We appreciate your understanding and cooperation.
Best regards,
EconomyBookings.com
I booked a car rental through EconomyBookings with the understanding that it would be refundable 48 hours before cancellation. Before cancelling, I called customer service to confirm that this would be the case - to the original form of payment.
They told me that I could cancel my existing booking (B*******) and get a refund to my original form of payment, but they neglected to inform me until after the fact that I would also be charged a significant fee. I asked them if there was any way around it, and they told me no.
I was planning to use my wallet to make another booking (B*******), but only realized after booking that I had to do it beforehand. I tried to request a full refund of the below booking to my original form of payment, but they told me no, and they also would not let me speak to a supervisor.
I have written to *******@bookinggroup.com and am hoping to hear back. If I do, I would be happy to update this review. Otherwise, I would warn everyone to stay clear of this company.
Dear Victor,
Thank you for your feedback, and we sincerely apologize for any frustration caused by our cancellation policy.
Your satisfaction is our priority, and we regret that we fell short of your expectations.
Best regards,
EconomyBookings.com
No se entienden bien las condiciones
Figura un monto que al cierre aparece en euros
Las condiciones están todas en inglés
Poco claro
Dear Marta,
Thank you for taking the time to share your feedback and for choosing our services.
If you have suggestions you'd like to share, please feel free to reach out to us directly. Your satisfaction is our priority, and we are committed to continuously enhancing our services based on customer feedback. We hope to have the opportunity to better serve you in the future.
Best regards,
EconomyBookings.com
They have change my reservation slot time besides that one pick up the phone to me up. Horrible experience and I haven't pick up the car yet.
Dear Rut,
Thank you for taking the time to share your feedback. We apologize for any inconvenience.
If you need any assistance with your upcoming bookings, please feel free to contact us via email at [email protected]. Our Reservations Team will be glad to assist you.
Thank you for your understanding.
Best regards,
EconomyBookings.com
The car company did not have the record of insurance pay to EconomyBookings. Any claim issue will come to the driver. Hence, purchase a comprehensive insurance from the car company for peace of mind. EconomyBookings should refund the charges.
Dear King,
We sincerely apologize for any inconvenience you may have encountered.
We understand your concerns regarding the unexpected costs at the car rental counter. It's important to clarify that Full Coverage is an option provided by our platform and serves as an additional layer of protection. It does not contradict or replace any insurance from the rental company. In the event of any damage to the vehicle during the rental, the rental company will deduct the necessary funds from the customer's deposit to cover the damages. Subsequently, we will directly reimburse the customer for the incurred damages.
If you have further questions or need additional clarification, please feel free to contact us directly. We appreciate your understanding.
Best regards,
EconomyBookings.com
Booked for rental car but made a plan change. I tried to cancel the booking but according to their website it only provides credit for the next time usage. I called their customer service but the agant said there will be $65 cancellation fee for refund to my credit card. The agent said it is written in the website but I couldn't find and only I saw was "Free Cancellation until date/month/year " when 48 hours before the booking. It can be my mistake not catching this extreme charge disclaimer but I felt so being deceived.
Dear Park,
We appreciate your feedback and are genuinely sorry to hear about your experience. We want to assure you that transparency and customer satisfaction are our top priorities.
We apologize for any confusion regarding our refund policy. Our intention is to provide clear and fair terms, and we regret if this was not your experience.
If you have further questions or need assistance, we encourage you to fill out the dedicated form on our website in the Help Center section.
Best regards,
EconomyBookings.com
Careful cancellations are not free.
I booked a car with announced free cancellation.
They charged me 60EUR! To refund the money (over 20% of the original booking). A shame.
All written in very long terms and conditions stating that they refund it to your Credit Wallet... (not credit Card) if you want your cash back you pay 60€.
For me, wehter fair nor legal.
Dear Gaspar,
Thank you for bringing your concern to our attention, and we sincerely apologize for any frustration caused by our cancellation policy.
We understand the importance of flexibility, and we regret any inconvenience you've experienced. Our aim is to provide clear information to our customers, and we're sorry if there was any confusion regarding our cancellation options.
Best regards,
EconomyBookings.com
Be careful when booking with this company. If you cancel a reservation, they put the funds in a "wallet" and do not send back to your credit card. They do not mention this process at all during the cancellation process and if you want it back on your card they charge $65 to do it. Pretty crappy policy and I canceled within minutes when I realized I chose the wrong vehicle (my bad but supposed to be free to cancel before the date). Be careful and read everything or they will pull a fast one. Poor business practice, in my opinion.
Dear Steve,
We appreciate your feedback, and we sincerely apologize for any frustration caused by our cancellation policy. Our intention is to provide clear and fair terms, and we regret if this was not your experience.
If you have further questions or need assistance, we encourage you to fill out the dedicated form on our website in the Help Center section.
Best regards,
EconomyBookings.com
When I cancelled my reservation, the amount of money that was returned to my credit wallet was a way smaller than the amount that I originally paid.
And then, when I requested to withdraw money from the credit wallet to my credit card, the amount of money was 60 Euro less than the original payment. The reservation no.B******* and B*******.
So I lost 120 Euro by canceling 2 reservations.
I email the company to request about the details of cancellation fee and to show me the notification page.that explains about the exact amount of cancellation fee. But NEVER replied.
I could barely find the word " cancallation fee" BUT never found that it will be this much amount. It didn't describe the details anywhere in their website.
Turo's service is the worst i've ever had.
Don't rent a car from ECONOMY BOOKINGS
Dear Jinyoung,
We appreciate your feedback and are genuinely sorry to hear about your experience. We want to assure you that transparency and customer satisfaction are our top priorities.
We apologize for any confusion regarding our refund policy. Our intention is to provide clear and fair terms, and we regret if this was not your experience.
Best regards,
EconomyBookings.com
Hi, I booked a car reservation by Academybooking.com and I booked my taffy car rental and I went to the counter by taffy and they told me that I'm not do list to rent them. I didn't know before that. I'm not in the do not rent list so I contact customer support and I got the email two weeks later that unfortunately I can't get back to refund because I am in the blacklist from this company. Listen, I didn't know before that I'm not in the do not rental list because of that I have to get such a crazy thing that I have to pay more money and I can't get back to for refund this is a crazy crazy website. Do not rent from this website.
Dear Customer,
Thank you for taking the time to share your feedback.
We would like to remind you that we are online car rental platform EconomyBookings.com, not Academybooking.com. However, if you made a reservation through our website, we appreciate your business, but we want to highlight that, according to our booking terms and conditions, refunds are not applicable in situations where the customer is on the rental company's blacklist. We understand that this may be disappointing, and we apologize for any inconvenience.
Best regards,
EconomyBookings.com
Flight changed so had to cancel and book for another airport.
Support from Canada is hell, US better
Dear Duc,
We appreciate your feedback, and we're sorry to hear about the challenges you faced.
To provide you with the best assistance, we kindly ask you to complete the dedicated form on our website in the Help Center section. Please include your booking number and a detailed description of the issues you encountered. This will enable us to address your concerns promptly.
Best regards,
EconomyBookings.com
This service is almost a joke. They just kept canceling all my bookings for no reason. Support completely incompetent. Do. It book here.
Dear Hans,
We appreciate your feedback.
Please keep in mind that reservations with us may be subject to cancellation for factors beyond our control, such as unavailability of the vehicle at the rental company or transaction fail. However, in such instances, no charges will be withdrawn from your account.
If you have any further questions or require additional assistance, please feel free to reach out through the designated channels on our website.
Thank you for your understanding.
Best regards,
EconomyBookings.com
The agency they sent you up with is route and if you live in that state they won't give you the car or your money back
Dear Cindy,
Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations, and we appreciate you bringing your concerns to our attention.
We'd like to clarify that the rental terms and conditions of the chosen offer are available both during the booking process and afterward in the rental voucher. If there are specific aspects or details you'd like us to address, we encourage you to fill out the dedicated form on our website in the Help Center section. Providing your reservation number and a detailed description of your concerns will help us thoroughly investigate and provide you with a comprehensive response.
We value your understanding.
Best regards,
EconomyBookings.com
Scammers. Did not give me a full refund even after it clearly states that they offer FREE Cancellation on their website outside of 48 hours from pick up time. They said it goes into credit for their website and if the funds want to be fully refunded, they apply a $65 USD fee to return the funds. What part of FREE Cancellation is that?
The phone number associated to them only deals with new reservations. I was told I had to email customer support for the refund, which I did 4 days ago and still no answer.
Go with other companies that offer great rates and a real FREE Cancellation Policy. Stay away from these scammer. Already contacted the credit card for a dispute. All websites shots taken as well. Stay away and save yourself a headache.
Dear Adria,
We appreciate your feedback and are genuinely sorry to hear about your experience. We want to assure you that transparency is our top priority.
We apologize for any confusion regarding our refund policy. Our intention is to provide clear and fair terms, and we regret if this was not your experience.
Your satisfaction is our priority, and we regret that we fell short of your expectations.
Best regards,
EconomyBookings.com
If there were an option to give this company 0 stars I would. For one, they sell cars that aren't available at the actual location and fail to let you know that there are other fees involved when picking up the rental. Then when you bring this to their attention, instead of them being accommodating like an actual company should, they get rude and belligerent and say you're not owed a refund. Do yourself a favor and just order from the actual company.
Dear Customer,
Thank you for sharing your concerns with us. We sincerely apologize for any inconvenience you may have experienced.
If you remain dissatisfied with the resolution provided upon closing your case, we encourage you to reach out to our Customer Support team directly. They will be more than willing to review any additional details or information you can provide to ensure a fair assessment.
Thank you for your understanding.
Best regards,
EconomyBookings.com
I have booked the car from EconomyBookings from 23/07/2023 to 01/08/2023.
The prepayment was 109.75 EUR.
Everything went smoothly with our car rental from start to finish.
Easy pick up and drop-off, great vehicle.
But Klass Wagen rental car corporation has charged the full price as if I didn't pay the prepayment. When I contacted Klass Wagen customer service, they responded quickly and informed me that they knew nothing about the prepayment.
So, when I have contacted EconomyBookings about prepayment refund, they ignored me.
Dear Leonid,
Your feedback is valuable, and we're sorry to hear about the issues you encountered.
Your experience matters to us, and we want to assure you that all cases are thoroughly reviewed, and responses are being provided to our customers.
If you have yet to receive a response to your inquiry, we encourage you to fill out the dedicated form on our website in the Help Center section. Kindly include your booking number and provide a detailed description of your issue. We are dedicated to addressing customers’ concerns and committed to providing a detailed response.
Best regards,
EconomyBookings.com
I have booked a car for 3 months with them from Antalya airport starting from 10th November to 10th February. Unfortunately local provider was not able to find a car for me and they cancelled my booking. The refund supposed to take the place immediately but more than 1 month, still I couldn't get my refund. I sent 10 emails maybe more but Jessica Davis who is customer care department representative sends me no-senseless emails. I have no car + they hold my money for the service which I didn't get at all.! My case number is B******* and under the name of "Sitki Avci" my recommendation to all who reads this comment "STAY AWAY FROM THIS COMPANY.!
Dear Sitki,
Thank you for sharing your feedback with us. We appreciate your patience.
As we can see, your case was successfully resolved, and your refund has been confirmed. Please keep in mind that it may take a few business days.
We understand the importance of a timely resolution, and we apologize for any inconvenience you may have experienced during this process. Your satisfaction is our priority, and we appreciate the opportunity to assist you.
Best regards,
EconomyBookings.com
I paid for a rental car ahead of time, yet on the day of my rental, I had some unforeseen events occur and could not rent. I looked on their website to file a refund. It wasn't there. Normally sites like Expedia, Priceline, and Bookings offer almost instant refunds if you do not use the service. Not economybookings.com! Not only did I get two different stories when I called them, I was treated rudely and dismissively by the second person I talked to... If this isn't a fraudulent service it's really close to it. DO NOT do any business with economybookings.CON!
Dear Steve,
We sincerely apologize for any inconvenience you may have experienced and appreciate your feedback.
To provide you with the best assistance, we kindly ask you to complete the dedicated form on our website in the Help Center section. Please include your booking number and a detailed description of the issues you encountered. This will help us investigate your case thoroughly and offer a more personalized resolution.
We appreciate your cooperation and the opportunity to address your concerns.
Best regards,
EconomyBookings.com
From the business
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ray,
We sincerely apologize for the inconvenience you experienced during your recent car rental with us.
It's crucial to emphasize that EconomyBookings.com operates as a car rental broker platform, relying on rental providers for the availability and readiness of vehicles at different locations. We understand the frustration caused by the unexpected delay and subsequent unavailability of the car you reserved.
In rare instances, such as the one you encountered, where our rental providers face challenges, it is particularly disappointing for both you and us.
To address your concerns, we kindly ask you to complete the relevant form on our website in the Help Center section. Your case will be thoroughly reviewed, and we will work towards a resolution that aligns with our commitment to customer satisfaction.
Best regards,
EconomyBookings.com