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EconomyBookings Reviews Summary
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
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Booked car rental with economy booking with full coverage insurance.
This insurance is with economy booking not with car rental company so on car pickup they( car rental) told me to purchase insurance, I refused since I already had one.
On car drop off car rental company found dent on one of the doors and charged me for repair.
Same day I put claim with economy booking, give them all the information and paperwork.
With multiple attempts to contact economy booking the answer is they will pas information and nothing else, no responds for my emails or questions on web site.
Stay away from this company.
At the time of rental, I was advised to provide a cash only security deposit in the amount amount of $150 that I was told would not be returned if the car was damaged. I drove the car safely and it was returned with no damage. Apparently, I drove the car on the highway 140 km/h, which was the posted speed limit. Upon returning the car, I was told that they have a tracker and that I was only permitted to drive the car 110 km/h and would therefore forfeit my deposit. These people are thieves. Do not rent from them.
Dear Harris,
We appreciate your feedback, and we're sorry to hear about the challenges you faced.
To provide you with the best assistance, we kindly ask you to complete the dedicated form on our website in the Help Center section. Please include your booking number and a detailed description of the issues you encountered. This will help us investigate your case thoroughly.
Thank you for your understanding and cooperation.
Best regards,
EconomyBookings.com
They will literally not send your reservation through to the rental company after you have paid them. Then when you get to rental you have to pay rental directly, then economy bookings will call you a liar (direct language) and tell you the reservation is non refundable.
I'm surprised they haven't been taken to court and are allowed to operate.
Like 100% scammers do not use. Just go to rental company directly
Dear Matt,
Please accept our heartfelt apologies for any issues you encountered.
To provide you with the best assistance, we kindly ask you to complete the dedicated form on our website in the Help Center section. Please include your booking number and a detailed description of the issues you encountered. This will help us investigate your case promptly.
We value your feedback and apologize for any inconvenience.
Best regards,
EconomyBookings.com
They didn't take my car insurance by saying that liability should be 300k. However, I used many car rentals and they never had this kind of condition. This company is rip-off. I wanted to buy full protection from the link which i received thru emai sent by the company but it didn't work. It was $12.50 per day. I end up paying $35.0 per day at the time of check-in. This is rip-off. I want my money back. They also gave me a different car which has a milage of *******. This is insane. I will never use this car rental ever and not recommend it to anyone. They charge me $35.0 per day for car insurance.
Dear Abdul,
We sincerely apologize for any inconvenience you may have encountered.
We understand your concerns regarding the unexpected costs at the car rental counter. To address your specific case and provide a detailed response, we kindly ask you to complete the relevant form on our website in the Help Center section. This will allow us to thoroughly investigate and offer a comprehensive resolution to your concerns.
We look forward to the opportunity to address this matter promptly.
Best regards,
EconomyBookings.com
You guys are so greedy, economy booking is the worst company to use. They ate my money and when I get to the rental place, they told me owner is out of town. I have been waiting on my refund since then. This economy booking is not creditable.
Dear Mala,
We appreciate your feedback and apologize for any inconvenience you may have experienced.
To provide you with the best assistance, we kindly request that you fill out the dedicated form on our website in the Help Center section. Please include your booking number and offer a detailed description of the challenges you encountered. This will help us address your concerns promptly and work towards a satisfactory resolution.
Thank you for your understanding and cooperation.
Best regards,
EconomyBookings.com
My first time ever, being charged more than I was quoted. Extremely upset as i tried to email economy bookings but did not get a response.
We were quoted ******* yen for a 5 day car rental of a Nissan X Trail. When we arrived at Nissan Rent A Car, they charged us ******* yen. They said that we have to check with economybookings and that the price is correct. If we want the car, we have to pay this amount. Also, we were supposed to have snow tyres included in the price, but the company said there's no snow tyres for the car we booked.
We even paid a deposit of 97 euros, which meant that we were overcharged approximately ******* yen (about half the initial quote of *******).
Never use economy bookings if you don't want to be scammed. I rented another car from rentalcars.com for the 2nd half of my holiday and the price was exactly as quoted.
Dear Ed,
Thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience you may have experienced.
Rest assured that your case is already under investigation by our Customer Support team. They will review the details of your reservation and work towards a resolution promptly. We appreciate your understanding and patience as we strive to address this matter.
Best regards,
EconomyBookings.com
When you try to talk to a person on the phone,the menu with options will move you around and by the end you will never get someone to talk to.
I also try to email them, still no answer and I couldn't even get a receipt for my business trip to put it on my expenses.
Also I ordered a VW and I ended up with a KIA which I really don't appreciate.
This would be my last time renting anything using EconomyBookings.
Totally disappointed!
Lucian Miclea
Dear Lucian,
Your feedback is important to us, and we extend our apologies for any inconvenience you may have encountered.
Please understand that our Customer Support team is actively working on addressing inquiries, and while we aim to respond promptly, the current volume may lead to a delay, which we sincerely regret. Typically, responses can take 5-7 business days.
If you have yet to receive a response to your inquiry, we encourage you to fill out the dedicated form on our website in the Help Center section. Kindly include your booking number and provide a detailed description of your issue. This will enable us to prioritize and address your concerns more efficiently.
We value your understanding in this situation.
Best regards,
EconomyBookings.com
Yo rente un carro por 14 dias y acepte pagar la cantidad que acorde en el contrato por $173.00
Cuando llegué a recoger el carro me exigian que debia pagar un seguro de $20 por dia para un total de $280 non refundable y un pago en hold de $250 ( refundable).
Si ellos hubieran sido claros desde el principio yo no hubiera aceptado este tipo de transacción. Son una compañía falta de ética y rayando en FRAUDE.
No es la primera vez que rento carro y esta compañía es de lo peor.
Dear Alvaro,
We sincerely apologize for any inconvenience you've experienced.
We understand your concerns regarding the unexpected additional costs at the rental counter. It's important to clarify that, with the necessary documentation and a sufficient deposit available on a credit card, additional insurance is typically optional, and rental providers should not impose extra charges if basic insurance is included in the rental.
Your situation appears to deviate from our standard practices, and we want to address this matter promptly. To thoroughly investigate and assist you, we kindly ask that you complete the relevant form on our website in the Help Center section.
Please be assured that we take this feedback seriously and are committed to ensuring a transparent and fair rental experience for our customers. We appreciate your understanding and look forward to the opportunity to address this matter comprehensively.
Best regards,
EconomyBookings.com
We received a brand new car, the staf was very nice, helpful and fast. There were no hidden costs. I am very satisfied.
For starters E Bookings doesn't answer their phone, they just run you through an automated service to no where. So if you have a problem, you are out of luck! They post a picture of an SUV but supply you with a car that cannot fit all your luggage. And don't get me started on Zezgo the actual car rental company. While waiting 2 hours for our vehicle we watched 4 different customers be ripped off as they are arm twisted into getting extra insurance or they will not release the vehicle saying that they don't accept their auto insurance. We are a family of four with a stroller and two luggage's and two car seats here for a Disney trip. We had to make two trips to our hotel in order to get all our stuff there. This was our only option as they wanted to charge us $120 per day more for a larger vehicle and E booking won't answer their phone. I took pictures of what is advertised and what you actually get and will flag it with visa for a full refund because the whole operation is a scam.
Dear Naomi,
Please accept our heartfelt apologies for any issues you encountered.
To provide you with the best assistance, we kindly request that you fill out the dedicated form on our website in the Help Center section. Please include your booking number and offer a detailed description of the challenges you encountered. This will help us address your concerns promptly.
Thank you for your understanding and cooperation. We are committed to ensuring a positive experience for all our customers.
Best regards,
EconomyBookings.com
"Caveat emptor" (buyer beware)
I booked a car with this mob before reading the reviews online. Once I read many reviews about how others were faced with exorbitant add-on costs when they presented to pick up their car, I decided to cancel my booking 30 minutes later and ask for a refund. I did get a refund but it was nowhere near what I had paid in the first place. I ended up going directly to the car hiring company and I had no problems. 08-12-2023
I got this email from ECONOMY BOOKING today...
Now, cancellation is FREE!
Stay flexible with Free Cancellation
Have your travel plans changed? Now cancel your booking for free up to 48 hours before the start of your car rental! Just top up your Credit Wallet and use Booking Credit for future bookings right away without waiting for a refund. And no more cancellation fees!
Dear Ciaran,
We appreciate your feedback. We apologize for the inconvenience caused by our cancellation policy change.
If there are specific aspects or details you'd like us to address, please feel free to contact us directly.
Best regards,
EconomyBookings.com
I booked a car rental and declined insurance coverage. Then I got an email stating that my booking had been modified and that insurance coverage had been added. I had to go back on the website, find my booking and delete the coverage that was added without my consent. Sneaky and deceptive.
Dear David,
We understand the frustration and inconvenience this situation has caused.
If there are any further concerns or if you require additional assistance, please do not hesitate to contact us directly. We value your business and are committed to ensuring a more transparent and seamless experience for you in the future.
Best regards,
EconomyBookings.com
This site doesn't check the requirements of the car rental provider like for example insurance.
Economy booking provides different information from the actual which causes a lot of trouble.
Please stay away from green motion car rental it is a scam company.
Dear Kris,
We sincerely apologize for any inconvenience you may have experienced and appreciate your feedback.
To assist you more effectively and thoroughly investigate the issues you've encountered, we kindly request that you fill out the dedicated form on our website in the Help Center section. Please include your booking number and provide a detailed description of your concerns. This will enable us to thoroughly investigate your case.
We value your understanding in this situation.
Best regards,
EconomyBookings.com
Do not use this platform because they cheat, does not return money when the was not made service. Be carefully
Dear Tomas,
We apologize for any inconvenience caused.
To assist you more effectively, we kindly request that you fill out the dedicated form on our website in the Help Center section. Your submitted information will be thoroughly reviewed, and our Support Team will respond as swiftly as possible.
Thank you for sharing your feedback.
Best regards,
EconomyBookings.com
Easy booking process and we got the exact car we ordered. The car was in good condition. We had once again a good experience with EconomyBookings.
We did not get our car and had to pay the full amount again at the counter. They are not answering my emails or messages and I did not get my money back.
Dear Neomi,
We sincerely apologize for any inconvenience you may have experienced and appreciate your feedback.
We noticed your recent concerns, and we are keen to address the issues you raised regarding the non-receipt of the booked vehicle. We take every customer's experience seriously, and we would like to assist in resolving this matter promptly.
To facilitate the investigation of your case, we kindly request you to contact our Customer Support Team directly. Please fill out the form available on our website in the Help Center section. Your submitted information will be thoroughly reviewed, and our Support Team will respond as swiftly as possible.
We appreciate your cooperation and the opportunity to address your concerns directly.
Best regards,
EconomyBookings.com
The double money to got the car. Waiting now 14 days but no Reaktion by economybookings...
Dear Armin,
We appreciate your feedback, and we're sorry to hear about the challenges you faced. However, based on the information available, we couldn't locate your booking.
To provide you with the best assistance, we kindly ask you to complete the dedicated form on our website in the Help Center section. Please include your booking number and a detailed description of the issues you encountered. This will help us investigate your case thoroughly and offer a more personalized resolution.
We value your input and apologize for any inconvenience.
Best regards,
EconomyBookings.com
Rented i20 for 21 days - I liked everything. Clean car. No issues on pick up and return. We liked "meet and greet" service
Hello
This is wrong, i have made a prepayement of 184.31Euros, not 153euros as it was shown. Can you please check and refund the excess? Also, can you please provide the breakdown? Before i paid it was total of 830SGD and after payment it became 954$. Something is wrong
Dear Mehdi,
We appreciate your feedback and apologize for any inconvenience you may have experienced.
To provide you with the best assistance, we kindly request that you fill out the dedicated form on our website in the Help Center section. Please include your booking number and offer a detailed description of the challenges you encountered. This will help us address your concerns promptly.
Thank you for your understanding and cooperation.
Best regards,
EconomyBookings.com
I am booked a rental service paid 778$ with my debit card they have not provided any service after reaching there in a new place I am on road with my family.They said you don't have return ticket at the time of booking service. I told my wife booked later please accept they didnt provide service and not response from the support team.
BIG FRAUD BE AWARE.
Suffered alot till night.It's a big night mare for me then I took some money from my friend and BOOKED AVIS a reached destination
Dear Raghavendra,
Thank you for taking the time to share your feedback. We're sorry to hear about the challenges you faced.
We understand that providing clear information on required documents is crucial for a smooth rental experience. We would like to emphasize that we strive to communicate these requirements at different stages of the process – both during the booking process and in the voucher provided after the reservation.
Rest assured that your case is already under investigation by our Customer Support team. They will review the details of your reservation and work towards a resolution promptly. We appreciate your understanding and patience as we strive to address this matter.
Best regards,
EconomyBookings.com
From the business
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tomasz,
We sincerely apologize for the unusual delay you encountered. Such instances are not typical of our service, and we understand the frustration it may have caused.
If you have yet to receive a response to your inquiry, we encourage you to fill out the dedicated form on our website in the Help Center section. Kindly include your booking number and provide a detailed description of your issue. This will enable us to prioritize and address your concerns more efficiently.
We appreciate your understanding and patience as we work to provide you with the assistance you need.
Best regards,
EconomyBookings.com