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EconomyBookings Reviews Summary
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
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I am booked a rental service paid 778$ with my debit card they have not provided any service after reaching there in a new place I am on road with my family.They said you don't have return ticket at the time of booking service. I told my wife booked later please accept they didnt provide service and not response from the support team.
BIG FRAUD BE AWARE.
Suffered alot till night.It's a big night mare for me then I took some money from my friend and BOOKED AVIS a reached destination
Well, since my reservation day hasn't arrived yet, this is only for the booking process. I found the platform easy to use with comprehensive search criteria. The only reason I didn't give them a 5 star was that there was no mention of the car model. I wish that was included so there would be no disappointments or surprises. Frankly, I'm not sure what to expect to get; a 2015 or 2023 model!
The agent rejected my check in and I looked to them for help. Agents are rude and not helpful and refuse a refund. You email them and suppose to get a response. Fight them with your credit card company. Don't take a voucher. Horrible service. Good luck getting to a live person after your reservation is cancellled or done. They are holding $138 from me with no response. Thiefs!
Dear Cecil,
Thank you for your feedback. We regret that your experience did not meet your expectations.
To provide you with the best assistance, we kindly ask you to complete the dedicated form on our website in the Help Center section. Please include your booking number and a detailed description of the issues you encountered. This will help us investigate your case thoroughly.
Thank you for your understanding.
Best regards,
EconomyBookings.com
I booked a car them them and went to use said cancelled and would have to rebook. Hung up.on me twice lied and said credit card did not go through. First time for that as I use it almost daily. Don't use them you will be stranded without a car or pay double
Dear Casey,
We appreciate your feedback, and we apologize for any inconvenience.
To provide you with the best assistance, we kindly ask you to complete the dedicated form on our website in the Help Center section. Please include your booking number and a detailed description of the issues you encountered. This will help us investigate your case thoroughly and offer a more personalized resolution.
Thank you for your understanding.
Best regards,
EconomyBookings.com
I had booked my reservation a month before my trip to Europe. When I arrived at the airport I had realized unfortunately, I had left my international driver's permit at home. The rental car place did not want to give me a car without it. I contacted economybooking to see if they can reimbursement and they said no. I was fortunate enough to have my cousin traveling with me and he had a permit with him. The car rental place told me to cancel my reservation and rebook with other permit. I contacted econmybookings and they said were sorry we cannot reimburse because I did not cancel within their time frame. It was impossible to cancel within their policy because I just realized I did not have my permit with me. Therefore I had to pay again for another car using my cousin's permit. Econybookings refused to give me my money back. It was a substantial amount of money. To my conclusion, they do not make exceptions for their customers. My advise to anyone who's potentially willing to use this company, "DO NOT". You're better off booking directly with a car rental place. This is just a third party booking. Horrible company!
Dear Salvatore,
Thank you for taking the time to share your feedback. We apologize for any inconvenience you faced regarding the International Driving Permit requirement.
We understand that not receiving a refund can be disappointing. However, as outlined in our terms and conditions, refunds may not be possible in situations where customers do not possess the required documents.
We appreciate your understanding.
Best regards,
EconomyBookings.com
Too bad I can't put 0 stars on it! Having forgotten my husband's credit card, we wanted to use mine. It was refused because I wasn't the driver. But they didn't give us the money back.
If they don't want to rent us the car, that's fine, but at least reimburse us for the amount already paid. I consider this to be theft in the true sense of the word, since the company took the money without any consideration. To be avoided!
Dear Brigitte,
Thank you for taking the time to share your feedback, and we genuinely apologize for any inconvenience you may have encountered.
We want to assure you that comprehensive information regarding the required documents was made available to you throughout the booking process and in the voucher provided after your reservation. Our rental partners require credit cards in the primary driver's name for security purposes. We understand this might be frustrating, and we appreciate your understanding.
If you have any concerns or need assistance exploring alternative solutions, please contact our Customer Support team, and we'll do our best to assist you.
Best regards,
EconomyBookings.com
Save your time and Energy. Book directly vs 3rd party otherwise you will be sorry!
Unable to cancel even well within the 48 hr time frame.
They only return your correspondence after 12 hrs and provide wrong information!
Calling directly and you lose your money!
Booking # B*******
Dear Deb,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the challenges you faced during your recent experience.
To thoroughly investigate your case and offer a resolution, we kindly ask you to fill out the dedicated form on our website in the Help Center section. Please include your booking number and provide a detailed description of the issue you encountered. This will enable us to address your concerns promptly.
We appreciate your cooperation and look forward to assisting you further.
Best regards,
EconomyBookings.com
Scammers
They cancelled my booking while i was changing the car
They deducted all the money and they never respond to any email
Dear Ahmed,
We appreciate your feedback and apologize for any inconvenience you may have experienced during your recent interaction with our service.
We'd like to inform you that a refund for your initial reservation has already been credited to your Wallet.
If there are additional details you'd like to share or if there's anything else we can assist you with, please don't hesitate to contact us directly.
We value your business and hope to have the opportunity to serve you again in the future.
Best regards,
EconomyBookings.com
Scam - book a $57 car rental and you charged $106 - no ability to change, cancel,chat.
Lousy service
Never use this site!
I cannot believe that KAYAK redirected me to this scam site
Dear Nancy,
We value the time you took to share your thoughts on your recent rental.
We understand the importance of transparency in pricing, and we want to apologize for any confusion. During the booking process and before payment, the final rental price is always presented for your review.
To address your specific case and provide further clarification, we encourage you to submit a complaint through the dedicated form on our website in the Help Center section. Please include the details of your reservation, and our team will thoroughly investigate the matter.
Thank you for your understanding.
Best regards,
EconomyBookings.com
They pre-charged me for tolls and indicated I would be refunded the difference in a couple weeks. It has been over a month and no refund. What has Economy Bookings done for me? SFA so far. Not helpful in fighting for their clients. It seems you are on your own on this platform. You should not expect Economy Bookings to help you. What Economy Bookings should do is weed out the the rip-off renters (Drive on Holidays) and protect their clients from these scams. I've seen no evidence of that to date!
Dear Carlos,
We appreciate your feedback, and we're sorry to hear about the challenges you faced.
To provide you with the best assistance, we kindly ask you to complete the dedicated form on our website in the Help Center section. Your submitted information will be thoroughly reviewed, and our Support Team will respond as swiftly as possible.
We value your input and apologize for any inconvenience. Thank you for your understanding and cooperation.
Best regards,
EconomyBookings.com
I HAVE CLAIMED MY FULL COVERAGE REFUND 45 DAYS AGO AND I AM STILL WAITING FOR AN ANSWER. THEY ASKED FOR MORE INFORMATION BUT THAT WAS IT. TRYING TO CONTACT THEM IS IMPOSSIBLE, AS THEY ONLY HAVE AUTOMATIC EMAIL REPLY.
Dear Nicolas,
Thank you for sharing your concerns. We have checked your case, and we see that our Full Coverage department has initiated an investigation. We understand the importance of a prompt resolution and assure you that we are working diligently to address your issues. You can expect to receive feedback as soon as possible.
We appreciate your patience and the opportunity to resolve this matter.
Best regards,
EconomyBookings.com
I booked a car with full coverage. I had an accident with the car and had to pay hoping that Economy Booking would refund me as it said in the contract. I fill a form with the request and got an automatic email saying they would get back to me in 7 to 14 days. It has been 22 days and I didn´t get an answer. Tryed to call, sent emails to many different adresses but no answer. Looks like they are not going to take charge.
DEFRAUDACIÓN AL USUARIO
En el día de hoy contraté el alquiler de un vehículo para el mes de abril de 2024. Me indican que la reserva esta completada, a un precio en moneda local, señalando que es EL PRECIO FINAL DEL ALQUILER el cual aboné con Tarjeta de Crédito y cuando me confirman la reserva por mail informan que lo que pagué es un anticipo y destacan que debo abonar a la llegada 480 UDS adicionales. Por eso deseo expresar la pésima experiencia de reserva y desaconsejar contratar con ésta empresa. Me siento totalmente defraudado por esta empresa que no obra honestamente con la información que suministra al usuario al momento de la contratación.
Date of experience: November 28,2023
Dear Cosme,
Thank you for sharing your concerns, and we apologize for any confusion you experienced. We'd like to clarify that your reservation is a partially prepaid booking. During the reservation process, customers make a prepayment, and the full rental amount is settled on-site at the rental location. This information is available during the booking process and is visible on your screenshot.
It's important to note that EconomyBookings accepts and processes payments in EUR, USD, and GBP. Our website provides an option to view prices in other currencies including ARS as well, and they will be shown converted based on the daily updated currency exchange rate.
We understand the importance of transparency, and we regret any inconvenience caused by the misunderstanding. If you have any further questions or concerns regarding your future bookings, please feel free to reach out to our Reservations team by email at [email protected].
Thank you for your understanding.
Best regards,
Economybookings.com
I booked my reservation online and did not receive one email confirmation. The only email I received from Economybookings.com was to write a review and another after drop off asking for a review. My pick up time was 10:30pm so I was hoping the counter would be open and someone would be available to assist me. Out of 9-10 rental companies only 3 counters were open, luckily they were able to check the partnering companies if our reservation existed. Thankfully the last rep I spoke with was able to find my reservation with Thrifty. She was extremely helpful and very pleasant as I was already stressed and frustrated. I can't tell you this was a reflection of the booking company because she worked for Thifty. Economybookings.com needs to communicate with customers better than a single email asking for a review. I paid half my reservation online and I was praying it wasn't lost or I was scammed. Thanks to the reps at Oakland airport rental car I was able to drive off with a rental and enjoy the rest of our vacation.
Dear Pearline,
We sincerely apologize for the inconvenience you've experienced due to not receiving a confirmation email for your booking. This is certainly not the level of service we aim to provide, and we appreciate you bringing it to our attention.
We would like to clarify that our system automatically sends confirmation emails for all successfully confirmed reservations. Typically, confirmation emails are sent promptly after the completion of a booking. In some instances, these emails might end up in spam folders due to email settings or filters.
We regret any frustration this may have caused and appreciate your understanding. We are pleased to hear that despite not receiving the confirmation email, you were able to successfully utilize the rental service.
If you have further questions or need additional clarification, please feel free to contact us.
Best regards,
Economybookings.com
This is the most scammiest booking site that has ever existed. At checkout the price was one amount which aligned with what was on my email confirmation but when I checked my account, they deducted significantly more. I am disgusted and appalled with this company. I called and I was promised a reimbursement but as of 2 weeks later I have not recieved a reimbursement so now it's time to call my credit card company and dispute the charges. Also when I called customer service the second time, the male representative literally SCREAMED at me. Just a horrible experience all around.
Dear Lynn,
We value the time you took to share your thoughts on your recent rental.
We understand the importance of transparency in pricing, and we want to apologize for any confusion. During the booking process and before payment, the final rental price is always presented for your review.
If you still haven't received promised reimbursement, we encourage you to submit a complaint through the dedicated form on our website in the Help Center section. Please include the details of your reservation, and our team will thoroughly investigate the matter.
Thank you for your understanding.
Best regards,
Economybookings.com
I love the amazing response from ebooking. They ask me to contact them via their website. When I enter the data, nothing happens because it is blocked in advance.
So your apologetic comments are bogus to show that you care about customers, which is a complete nonsense.
Your response is a simulation of the good image you want to give.
If you really want to reimburse me here is my reservation number B*******
On July 3,2023, I reserved an Opel Corsa car for 2 days on the ebooking site. The price displayed was €59.14. Ebooking made me prepay €40.54 when booking and I had to pay €18.60 when picking up the car.
When I arrived at Firefly they told me that my reservation at 59.14 from Ebooking they did not take it into account because they did not have an agreement with ebooking.
Result Firfly charged me €150.70 in addition to the $40.54 I had paid for the reservation.
The biggest scam of the year 2023 plus this site is based in Latvia. So, a bunch of scammers who have the door open to make money by making false reservations
Easy to order and fill in your details, and order extras. Pick up and drop off easy and quick.
Only problem is you will need a printer to print out 2 copies of the 9 page "voucher" they issue on line, which not mentioned until after you have paid! I do not have one, so checked with the vehicle hire people who confirmed they did not need a copy! Otherwise no problems.
Be very careful renting car in Serbia. Very expensive to rent and insure. Driving in Belgrade or anywhere in Serbia is adventure and super stressful. Around 500 people get killed in traffic accidents in Serbia annually. Drivers don't keep distance, horn whenever they feel like it and almost never follow speed limits, signs or rules. Try to stay on highways and avoid as much as possible local roads and Slavija the biggest city roundabout.
Economy Bookings charged a part payment of $485.28 and delivered nothing. When I collected the rental vehicle I was charged the full price. Europcar had no record of the part payment and stated that they were not affiliated with Economy Bookings. Stay away from Economy Bookings.
Dear Peter,
We sincerely apologize for any inconvenience you've experienced.
As we can see your case is already under investigation by our Customer Support team. They will review the details of your reservation and work towards a resolution promptly.
We value your understanding and cooperation in this situation.
Best regards,
Economybookings.com
Not explain on website, they are taking advantage of customer situation in different city and outside of the airport. We paid triple amount we booked.
Dear Can,
We sincerely apologize for any inconvenience you've experienced.
We understand your concerns regarding the unexpected additional costs at the rental counter. To thoroughly investigate and assist you, we kindly ask that you complete the relevant form on our website in the Help Center section. Your feedback is crucial, and we aim to resolve this issue to your satisfaction.
We appreciate your understanding and look forward to the opportunity to address this matter comprehensively.
Best regards,
Economybookings.com
From the business
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Raghavendra,
Thank you for taking the time to share your feedback. We're sorry to hear about the challenges you faced.
We understand that providing clear information on required documents is crucial for a smooth rental experience. We would like to emphasize that we strive to communicate these requirements at different stages of the process – both during the booking process and in the voucher provided after the reservation.
Rest assured that your case is already under investigation by our Customer Support team. They will review the details of your reservation and work towards a resolution promptly. We appreciate your understanding and patience as we strive to address this matter.
Best regards,
EconomyBookings.com