Car Computer Exchange

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Car Computer Exchange

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We sell remanufactured ECMs, PCMs, and TCMS for dodge, Jeep, Chrysler, ford and Mercedes. We also have a diesel line and service CAT, Cummins, and International. We have been in business since 2011. We are located in Raleigh NC and we have help over 100,000 people.


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Car Computer Exchange Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and reliability of their products, as well as the straightforward ordering process. Many appreciate the prompt functionality of the parts received and the helpfulness of customer service representatives. However, common concerns include slow shipping times and occasional communication issues, particularly regarding the need for specific vehicle information before placing orders. While some customers experienced delays and minor product imperfections, overall satisfaction remains high, indicating a strong commitment to customer service and product excellence despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

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3,087 reviews

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Oregon
1 review
0 helpful votes
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Great online service.
September 8, 2025

Easy online order. I still need to install it. Unit was the exact one I sent for repair. I'm thinking of having another one repaired as backup PCM

Date of experience: August 28, 2025
Kentucky
1 review
0 helpful votes
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Great
September 3, 2025

Worked exactly as described, and was super easy to deal with the company.

Date of experience: August 24, 2025
California
1 review
0 helpful votes
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2007 Chrysler PT Cruiser
September 2, 2025
Updated review

The exchange was a match to my original and flashed to my vin number providing excellent results.

Date of experience: August 22, 2025

Matching the application seams easy
August 22, 2025
Previous review

Matching the application seams easy.

Date of experience: August 12, 2025
Nebraska
1 review
0 helpful votes
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GREAT
September 1, 2025

GREAT FAST SERVICE THE ENTIRE PROCESS WAS VERY EASY AND WENT VERY FAST WE WILL BE INSTALLED THE PART SOON AND I AM SURE THERE WILL NOT BE ANY CONCERNS WITH INSTALL

Date of experience: August 22, 2025
Texas
1 review
0 helpful votes
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Amazing!
August 31, 2025
Updated review

It was a great and smooth process! It was so simple and easy. Glad i did it!

Date of experience: August 21, 2025

Very simple process
August 21, 2025
Previous review

Very simple process

Date of experience: August 11, 2025
Sweden
1 review
0 helpful votes
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Great company
August 29, 2025
Updated review

Called up on phone, told them the problem.they tole me what to order in the web site.boom. Had it in less than a week. Just got around to installing last night. 45 miles and like new

Date of experience: August 19, 2025

So far so good
August 16, 2025
Previous review

So far so good. Will leave better rating when get product

Date of experience: August 6, 2025
Utah
1 review
0 helpful votes
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Thank you
August 29, 2025

Very fast and honest. Very helpful. I couldn't have done it without you. I'm glad you are there I will recommend you to people

Date of experience: August 19, 2025
Arizona
1 review
0 helpful votes
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Jeep computer
August 28, 2025

I ordered a refurbished computer for my 2001 Jeep Grand Cherokee. I had my pre programmed computer in one week. After the installation my Jeep ran great and corrected numerous problems with my car. Everything was awesome, I would recommend using these folks if you need a computer. John from Arizona

Date of experience: August 15, 2025
California
1 review
0 helpful votes
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NA
August 28, 2025

I received my part, but haven't had the chance to install it yet to test it out.

Date of experience: August 17, 2025
California
3 reviews
0 helpful votes
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A good value
August 26, 2025

The price is reasonable considering it includes shipping and returning core. Notice of receiving order and when it shipped was punctual. I ordered on a Saturday and received it 5 business days later with 2 day shipping.

Date of experience: August 15, 2025
Wisconsin
1 review
0 helpful votes
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Easy to use.
August 24, 2025

The website was easy to use. I was able to order the correct part quick and easy. I had my ordered part within a week.

Date of experience: August 14, 2025
California
1 review
0 helpful votes
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Thank you
August 24, 2025

Made the experience easy and very helpful, was able to ask questions amd get answers right then, appriciate yall greatly

Date of experience: August 13, 2025
Colorado
1 review
0 helpful votes
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Had a good experience
August 23, 2025

Our PCM is working amazing! Thanks a ton! We got it back in a fair amount of time. The only thing is we didn't know when it was getting here so we were not home when it was delivered to our door and since we live in a condo with brat neighbors that's a no no. We like getting our deliveries in the mail box! But we got it and are happy the jeeps back up and running!

Date of experience: August 13, 2025
Illinois
1 review
0 helpful votes
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It didnt work
August 21, 2025

I followed all instructions and it didnt work. I put the old one back in and truck starts. Its still having problems but it starts at least. Im sending the new one back. If you can refund that would be appreciated but understand if you cannot refund.

Date of experience: August 11, 2025
Missouri
1 review
0 helpful votes
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Positive
August 21, 2025
Updated review

Part was delivered when told, and package was un-damaged, still waiting on connector to finish the job. Plastic lock broke when removing the connectors

Date of experience: August 11, 2025

First time buyer
August 10, 2025
Previous review

First time buyer

Date of experience: July 31, 2025
Oklahoma
1 review
0 helpful votes
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Works great cars back running after 4 months and two other computers I ordered from other dealers O'Reilly's and AutoZone both junk they sent me new computers but they were not programmed thank you again your product is excellent

Date of experience: August 9, 2025
Washington
1 review
0 helpful votes
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So far so good
August 20, 2025

Received the product in a timely manor. Going to install in a few days.

Date of experience: August 9, 2025
Texas
1 review
0 helpful votes
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Excellent experience.
August 18, 2025

Ordering my part was easy. Customer service was very professional and courteous.

Date of experience: August 8, 2025
North Carolina
1 review
0 helpful votes
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Awesome Customer Service!
August 18, 2025

As the title says, Awesome customer service and support! Had starting issues with my Durango. Every test we ran pointed to the computer. Contacted a company to run diagnostics, sent my computer to them and got it back 1 week later. Car still didn't start. Immediately called Car Computer Exchange and the sales person got my information, and within minutes I had a reman computer being programmed, tested, and shipped. Had my computer within 6 days. Unboxed it, bolted it in place, plugged in wires and the car started right up!
Hope I never have another car computer issue, but, if I do Car Computer Exchange will be my first called for a reman computer and a reasonable price, with exceptional customer service and support!

Date of experience: August 2, 2025
Tennessee
1 review
0 helpful votes
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Waiting on refund
August 18, 2025

Received original computer back not repaired. Still waiting for refund.

Date of experience: August 8, 2025