Car Computer ExchangeReviews 1,084

I was billed four times for 1 computer! The worst part? IT DIDN'T WORK!
First computer was returned and had to wait for a second one which also didn't work.
Still waiting for refunds 2 months later.

I do not recommend doing business with this company! If I had the option to select no stars, I would. The customer service is non-existent. They rarely answer their phones and when they do, they are exceedingly rude. I ordered an ECM for my Dodge Durango and it didn't function properly with my vehicle. I returned it according to instructions provided by the sales department and they never responded to inform me that they received the unit or that a refund was being processed. To contact someone regarding a refund, they instruct you to email their refund department, which I did. I never received a single response from those emails. When I finally was notified of my refund by the sales department 2 weeks later, they refunded less than half of of the money I initially spent. In my experience, Carcomputerexchange.com was a company devoid of ethics. Do not allow yourself to become another of their victims.

These morons charged me three times the norm and cut off my lifetime warranty after they never gave me a working product. DO NOT PURCHASE ANYTHING FROM THESE IDIOTS.

I purchased an ECM with the company and after putting it into the car I had multiple codes come up. I was advised by them that those were issues with the car prior to the EMC put in. I had multiple repairs done to the car and the issue was never fixed. I had a mechanic who went through all the wiring for the car and found the ECM was bad. I called multiple times before reaching a person who sent me to a voice mail. When I was able to get her back on the line she refused to give me the address to send the part back for warranty and hung up. I called again and reached a manager who also refused to give me the info and told me he will make this difficult for me. I have phone records showing all calls to try and resolve this before filing a complaint with the BBB and consumer affairs.