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From the business
We sell remanufactured ECMs, PCMs, and TCMS for dodge, Jeep, Chrysler, ford and Mercedes. We also have a diesel line and service CAT, Cummins, and International. We have been in business since 2011. We are located in Raleigh NC and we have help over 100,000 people.
Car Computer Exchange Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and reliability of their products, as well as the straightforward ordering process. Many appreciate the prompt functionality of the parts received and the helpfulness of customer service representatives. However, common concerns include slow shipping times and occasional communication issues, particularly regarding the need for specific vehicle information before placing orders. While some customers experienced delays and minor product imperfections, overall satisfaction remains high, indicating a strong commitment to customer service and product excellence despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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It was quick easy and accurate. Even of you don't know about cars you would be ok. They also took care of the shipping for the part to be returned.
Good service order on time. No problems at all right product.
Satisfied with tcm and service little hard to get a hold of someone on phone but I'm in Vegas and a 3 hour time change
The computer was on sale it plugged right in then I had a security lock code on it. I went to the dealership and got a code and it didn't work. I messaged them and their reply was and I quote " I've never heard of that happening before". I said it does and I got a code but it doesn't work. The lady told me that she couldn't help me cause she has never heard of that happening before.
Got it fast and made sure it was indeed the correct computer
Matches the vehicle flawlessly and I am currently very happy with my purchase.
Everything worked as planned. My transmission issues are solved. I'm very happy with your company and your overall service.
Purchasing was simple and easy. Unit was shipped quickly and arrived in perfect condition. Installation was pretty easy and required no additional programming. Would purchase from them again.
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Paid over $1300 for a replacement ECM. No reply to emails. Bogus dates given. Very poor communication. Over 2weeks and no shipment notification. Skip dealing with them and go directly to your credit card company for a dispute and refund.
This "company" is a complete scam. They will lie and say they are shipping out your order in 24hrs you can't speak to anyone they have you text them. Keep pushing the date back making excuses. Then say tests fail and want you to send in your old one for repair. Meanwhile you having this conversation through text because they don't answer the phone. They refused to give you a refund for your order that was never shipped. I had to file a claim with my bank and PayPal to try to get my money back! This is not a legitimate company they are a scam!
I purchased a PCM computer from this company took forever to get it then when it finally arrived and I installed it the PCM didn't work at all return it the next day was told I will get my full refund back that was a lie thy kept $210 for some junk they sent me I will not buy from this site again they will ripped you off.
I am honestly surprised to read anything negative regarding Car Computer Exchange. After dealing with their competition, who really worked me over in every way, I decided to give them a chance. My Diesel went down unexpectedly and the local dealer told me I had to pay $4,700 to get back on the road and that would take about two weeks. Car Computer Exchange put me back on the road in less than a week for $1,200. I don't even know where to begin when considering how much money I could have lost being out of work an entire additional week. And I have a lifetime guarantee on their work. Based on my overall experience with them I cant imagine having to use it. They do it right the first time. I am sincerely thankful. Ashley took my order with respect and optimism. And Bryan reassured me everything would work as needed. Very professional. A profound company.
Ordered almost a month ago. Called before ordering and was told 5-7 days estimate. No correspondence from them over the next month unless I contacted them first. Every time we call they give us a different story. Employee laughed when I said a month was a long time to wait. Have been hung up on by customer service when questioned why is this really taking so long. Save yourself the headache and order from a different company.
DO NOT DO BUSINESS WITH THIS COMPANY. They advertise computer modules tested and programmed to your vehicles VIN and guarantee them to work or they will refund your money. What they actually sell are PCM's pulled from a junkyard, cleaned and painted but never tested or programmed to a VIN. Once in a while they get lucky and pull a good one but usually not. When you return the defective part they charge you a 25% restocking fee and a $50 programming fee. THIS IS FOR THEIR DEFECTIVE PRODUCTS. They provide NO customer support. THIS IS HOW THEY MAKE THEIR MONEY. TOTAL SCAM! I would give a negative review if possible.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members