On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
10/10 would recommend. They help a lot with eye strain
This was my first experience ordering eye glasses on-line. There was lots of information to help me through the process. It took me a while to figure it out, and couldn't be happier with my new eyeglasses. Every-time I look at them, it makes me smile about how much money I saved from going to a traditional brick and mortar store. Thank you Zenni Optical!
The glasses are excellent! Very nice quality. Thank you
So thankful for the quick turn around time on the glasses
I love Zenni, it's convenient, great prices and options… I got my glasses fast and they fit great!
My daughter loves her glasses. They fit perfectly. They arrived quickly.
I was so excited when I received my glasses from Zenni! I have never ordered glasses online before, and was a bit worried about it.
When I received them I was so excited. These frames (metal round like Lennon-style), are as good quality as I have paid over $250 for in the past.
The lens quality is perfect, great tint, the mirrored red lens is awesome looking, and the weight is just right. Can't believe I was able to get good prescription glasses for less than $65! Will definitely order from Zenni again.
I finally decided to pay to get my first Pair of Prescription Shades because Zenni's pricing seemed reasonable enough. After I finished adding all the bells and whistles for mirrored rose gold, UV lenses with blue light block, etc. the price inched back up BUT it still was about $15-$20 cheaper than other brick and mortar stores. Plus, Zenni's had way more super cool shade styles to choose from. The shade frames appear to be decently made and not too flimsy BUT alas there does appear to be a slight issue with the way the lens was placed into the frame (that's not associated with the frame's design). At the bridge of the nose of the frame, there is a small but visible gap between the frame and the lens --one side is more noticeable than the other. Its as if the lens was cut a tad bit too small for the frame. Not sure how long I'd have to wait for a replacement frame so I may just have to make do. Hopefully, the lens won't fall out since though reasonable I still spent quite a bit on these shades. Time will tell if these hold up.
Thank you for posting your Zenni review of your dark amber single-vision sunglasses with a rose gold mirror finish and our Blokz® blue-light-blocking feature.
We were sorry to learn that there is a visible gap between the lenses and the frame, and we apologize for any dissatisfaction you experienced as a result.
The pictures you provided show this gap, and this has prompted us to remake these sunglasses for you for free.
We issued a new order, o5028974054, on September 2,2022, and we are remaking these sunglasses now.
When we have completed these sunglasses, we will mail them to you and email you the U.S. Postal Service tracking number, so that you may keep track of the shipment.
We hope that this remake of these sunglasses resolves this matter to your satisfaction.
She loves them very much and they are easy to shop for and order them. It takes a little time to get but it is still a great bargain compared to retail stores. I've been shopping with Zenni for a while and have recommended it to my family and friends
The eyeglasses came in a relatively quick timeframe. I loved the information that is shared on how to check PD and also the way to do a virtual try on. The only thing I dislike are the actual glasses - the magnetic sunglasses portion is so flimsy it feels like the ones the optometrist provides when you have your eyes dilated (the plastic sheet that you would slide between your eyes and glasses). Super thin and not substantial at all.
As always the glasses are great. They fit perfectly and are very comfortable. Another terrific value.
I loved how easy it was to order, choices of frames and how fast I received my glasses. Perfect... no problems with them.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the first pair of eyeglasses you ordered from us.
We were sorry to read that you entered an incorrect prescription on your order, and we apologize for any confusion or misunderstanding you experienced when you placed your order.
You ordered standard progressive eyeglasses with a light amber tint, in full-rim, square, mixed-material, green tortoiseshell frame 7818324, with a frame width of 140 millimeters.
You placed this order on July 28,2022, and according to the U.S. Postal Service website, it was delivered to you on August 6,2022.
This means that the order was within its 30-day warranty period, which starts the day the glasses are delivered, when you posted your Zenni review on September 2,2022.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o4937900909.
You may return these standard progressive eyeglasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
We will email you the instructions to return the eyeglasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking on the button labeled Support at the lower right-hand corner of every page of the Zenni website.
Alternatively, you may email us, at [email protected], and if you choose this communication method, please put your order number, o4937900909, in the subject line of the email, and in the body of the email please advise of the refund option you prefer – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
We will email you the instructions to return the eyeglasses for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.
We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with one of our two refund options.