179 reviews for Zenni Optical are not recommended
These reviews remain publicly visible as part of our commitment to transparency. Our review quality system prioritizes reviews with specific, detailed, and actionable feedback. The reviews on this page contain more limited information, so they are displayed separately while remaining available for everyone to read.
Michigan 1 review 0 helpful votes
Wrong size
February 5, 2023
The glasses I received were child sized.
I returned them, today, VIA USPS.
Date of experience: January 6, 2023
District of Columbia 1 review 0 helpful votes
GREAT GLASSES
January 4, 2023
THESE GLASSES ARE PERFECT. THE FIT IS GOOD AND THE PRESCRIPTION IS SPOT ON
Date of experience: January 4, 2023
Kansas 1 review 0 helpful votes
Great
January 2, 2023
It was great I will definitely be ordering agin I have Ben ordering for year
Date of experience: January 2, 2023
California 1 review 0 helpful votes
Great
January 2, 2023
Great!
Date of experience: January 2, 2023
Virginia 1 review 0 helpful votes
Love my new glasses!
January 1, 2023
2nd pair of glasses I have ordered and have been pleased both times.
Date of experience: January 1, 2023
Colorado 1 review 0 helpful votes
Love them!
January 1, 2023
I love these glasses and got so many compliments!
Date of experience: January 1, 2023
California 1 review 0 helpful votes
Great
January 1, 2023
My kid loved their glasses I also was able put an engravement
Date of experience: January 1, 2023
Michigan 1 review 0 helpful votes
Service
January 1, 2023
Good service friendly staff xxxxxxxxxxxcccccccc
Dryh ubdret jgfvcc
Date of experience: January 1, 2023
Michigan 1 review 0 helpful votes
Great glasses.
December 16, 2022
That blokz is wonderful. I'll never have anything different.
Date of experience: December 16, 2022
Kentucky 1 review 0 helpful votes
Xxx
December 12, 2022
Great design, order was correct. Reallly liked sunglasses. Will order again
Date of experience: December 12, 2022
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Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5049582726, placed on November 29,2022, for one pair of single-vision eyeglasses.
We were sorry to read that the frame you selected – full-rim, rectangular, mixed-material, gray frame 764812, with a frame width of 129 millimeters – did not fit you well, and we apologize for any disappointment you experienced as a result.
It was good to read that you contacted us about this matter, and that we sent you a prepaid mailing label to use to return these eyeglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account.
In addition, since you mentioned the fit of this frame, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and we also hope that you have a great 2023!