Zenni OpticalReviews 4,144

Thank you for posting your Zenni review of the most recent order for bifocal eyeglasses you placed with us.

We were sorry to read that you made a mistake on your first order regarding the color of the frame. You realized that you ordered a green frame when you had wanted a gray frame, so you canceled order o4957344398, for a full store credit refund, $41.08, which we issued on the same date you placed the order, August 5,2022.

We were also sorry to read that you were unaware that this store credit refund was in your Zenni account when you placed your next order, o4957348343, on August 6,2022, and instead of your store credit, you used your credit card to pay for this order.

Nevertheless, we were happy to see that you used your store credit toward the payment of your next order, o4989290402, placed on August 18,2022, for one pair of bifocal glasses, in full-rim, rectangular, stainless-steel, graphite colored frame 3217012, with a frame width of 140 millimeters.

It is good to know that these eyeglasses are working well for you, although we were sorry to read that the fit of the frame is a little tight.

We were also sorry to read that you have not yet qualified for our Rewards program, but we believe that you will qualify for it soon.

We thank you again for posting your Zenni review, and we hope that you are satisfied with the eyeglasses in frame 3217012.

Thank you for posting your Zenni review of the most recent order you placed with us for single-vision, polarized gray sunglasses, in full-rim, rectangular, plastic, black frame 129521, with blue highlights and a frame width of 138 millimeters.

We were sorry to read that the prescription does not seem to be correct in these sunglasses, and we apologize for any dismay you experienced as a result.

Your previous order for single-vison polarized gray sunglasses, o4143424137, placed on September 11,2021, has a different pupillary distance (PD) and prescription from the PD and prescription you used for your order o4959807761.

We understand that you may have received a new prescription from your eye doctor, and your eye doctor may have remeasured your PD.

Your order o4959807761 was placed on August 6,2022, and according to the U.S. Postal Service website, it was delivered to you on August 15,2022, which means that it was within its 30-day warranty period, which starts the day the glasses are delivered, when you posted your review.

Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o4959807761.

Please have a copy of the prescription handy when you call, because the customer service representative who answers will ask you to confirm that you entered the prescription correctly on the order.

If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

If it turns out that you entered the prescription and PD correctly, we will invite you to return the sunglasses to us for an inspection. We will email you the instructions to return the eyeglasses for the inspection, and we will also email you a prepaid mailing label to use for return postage.

If our inspection finds any manufacturing errors on the glasses, we can offer to remake them for you for free.

However, if we find no manufacturing errors on the glasses, we can return them to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking on the button labeled Support at the lower right-hand corner of every page of the Zenni website.
Alternatively, you may email us, at [email protected], and if you choose this communication method, please put your order number, o4959807761, in the subject line of the email, and in the body of the email please attach a copy of the prescription.

If the PD is not on the prescription, please include a note in the email explaining how the PD was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

We will email you the instructions to return the eyeglasses for the inspection, and we will also email you the prepaid mailing label to use for return postage.

We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with a remake of the sunglasses if our inspection finds any manufacturing errors, or for one of our two refund options.