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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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I love the frames, but they seem smaller than they looked in the pics.
I'm glad I was told about Zenni! After receiving my first pair of prescription glasses and seeing how on-point they were, I ordered a pair of prescription sunglasses and another pair of my regular glasses.
It was fast and easy and I'm never purchasing from my eye doctors office again!
This purchase was my first time using zenni, and I can definitely say that i will be making another purchase. Frames are of great quality and of excellent price!
Started using Zenni three years ago and now our entire family uses them. Great service, accurate and great glasses. They are so reasonable that we all can afford not only eye glasses, but prescription sun glasses as well which has changed my quality of life. Will never go back to store bought glasses.
The glasses work awesome and fit my face perfectly. They were able to ship me my glasses after my mail got sent back by my mailperson but I was able to call and get my glasses.
I'm incredibly happy with my choice. The virtual try on tool was helpful in deciding, there were plenty of options, and this pair looks gorgeous. The price was fantastic, and the package shipped straight to me without a hitch. I'll definitely be ordering again.
Great, a bit bigger than I expected, but work fine
Best place to buy glasses and with the best prices.
Fast service and great selection. Easy ordering process and fast delivery! Even with prescriptions. You get a great deal.
My glasses are exactly as pictured and I love them.
Thank you for a speedy delivery! My glasses were taken by someone while I was on vacation. I really needed replacements and you got them to me in a couple of days! That meant a lot to me! Thank you!
Yes I love my glasses. Very good quality. Will be ordering again.
They came faster than usual. They are also look great.
This was a repeat order for a set of glasses that I broke. As easy as clicking reorder.
Loved ordering from Zenni, ordering was simple and delivery was fast.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members