Zenni OpticalReviews 4,144

Thank you for posting your Zenni review of the eyeglasses frame you ordered – full-rim, cat-eye, flexible-plastic, lavender fame 2027817, with green highlights and a frame width of 140 millimeters.

We were sorry to read that the frame has turned yellow, and we apologize for any dismay you experienced as a result.

We are also sorry to confirm that this order, placed on January 26,2022, is outside its 30-day warranty period, which starts the day the glasses are delivered.

Nevertheless, we want to confirm that you may order another frame 2027817 with nonprescription lenses, and when you receive these nonprescription eyeglasses, you may remove the nonprescription lenses from the rims of the new frame and install the prescription lenses from the frame that has yellowed.

Here is a how-to video, found toward the middle of the bottom of every page of the Zenni website, with instructions explaining How to Replace Lenses in a Full-Rim Frame: https://www.zennioptical.com/c/how-to#howto-replace-fullrim.

If you would like a customer service representative to talk you through the lens-replacement process, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to talk you through the lens-replacement process.

We apologize again that your frame 2027817 has turned yellow, and we hope that you will order the frame with nonprescription lenses and swap the prescription lenses into the rims of the new frame, which we also hope will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of your recent order for two pairs of eyeglasses.

You included the order number o4969770076, which was an order placed on August 11,2022, for one pair of eyeglasses.

However, you placed order o4973967097, on August 12,2022, for two pairs of glasses, one of them a pair of prescription gray polarized sunglasses with a flame red mirror finish, in full-rim, rectangular, flexible-plastic, navy blue frame 2018916, with a frame width of 137 millimeters; the other pair of eyeglasses on this order is for single-vision glasses in rimless, titanium, gray frame 138512, with lens shape 223 (lens width 53 mm, lens height 33 mm), which provides a frame width of 135 mm.

We were sorry to read that the lens thickness differs between the full-rim and rimless glasses, and we apologize for any dissatisfaction you experienced as a result.

To receive instructions to return the rimless eyeglasses in frame 138512, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the relevant order number, o4973967097.

We will consult with our lab to determine what thickness will be beyond tolerance for this prescription with these lenses, and our lab will email you what thickness they determine is accurate.

However, if you simply want to return these glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order – please advise of this to the customer service representative who answers, and we will email you the instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

Alternatively, you may email us, at [email protected], putting your order number, o4973967097, in the subject line of the email. If you can take a picture of the two pairs of glasses that shows the difference in lens thickness, although we understand that this would be difficult to discern since one pair is in a rimless frame and the other pair is in a full-rim frame – please email this picture to us.

We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the most recent eyeglasses order you placed with us, for single-vision eyeglasses with our Blokz® blue-light-blocking feature.

We were sorry to read that when you shine the blue-light pen on the lenses, the lenses do not block this blue light.

Consequently, we apologize for any disappointment you experienced as a result.

This order was delivered to you on August 17,2022, according to the U.S. Postal Service website, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.

Therefore, we invite you to take a picture of the glasses with the lenses face down, but angled a little, above a white sheet of paper, while you shine the blue-light pen through the lenses, so we can see the blue light shining through the lenses onto the white sheet of paper.

If you can take a picture that clearly shows that the blue light is shining through the lenses, please email this picture to us, at [email protected], putting your order number, o4964480808, in the subject line of the email.

When we see that the blue light is going through the lens, we will reply to your email offering to remake the glasses for you for free.

We look forward to receiving this picture showing that the blue light is shining through the lenses, so that when we peruse this picture, we will see that the lenses are not blocking the blue light.

When we see this, we will reply to your email, offering to remake the glasses for you for free, which we hope will resolve this matter to your satisfaction.