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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Delighted with the order I placed. Returning customer and sur to return again
I'm not happy with this purchase and will never ever order from this retailer.
The glasses are too big. They don't stay up. This is the first time they didn't work. Received them in a timely fashion. They are great glasses in his favorite color blue.
I had a problem with the frame and they solved the problem very fast. This was great.
Helpful customer service walked me through order questions. Glasses arrived and are good quality and were a fraction of the cost at my optician!
These are easy to order. Excellent prices and quick mailing. I would recommend these to everyone...
I love the glasses I got. The blue light filter really works, they're stylish, and the arrived so fast! I love them. My only complaint is that Zenni doesn't really offer any men's glasses in cool colors. Give us cool colors!
We love Zenni. Affordable, fast, easy. My son and I both see our regular optometrist and just order from here.
Fast delivery- good quality!
Have had many pair of eyeglasses and they have all been great!
Your website is very easy to navigate and I recommend it all the time.
Glasses were great as always! Top quality and gorgeous. I've been a customer for several years now and will continue to come to Zenni for my eyeglasses needs.
My son is saying the prescription isn't the same as his old glasses
There are definitely drawbacks to not seeing the glasses you are buying, and the fit will probably need to be adjusted, but I am very happy with my Zenni glasses and the whole process.
Got these for the hubby and he loves them! They fit great and he looks good in them ;)
If you want a reasonable priced prescription glasses, don't hesitate to order from Zenni.
Great Price! Great Fit! Got them super fast! I love Zenni!
I've been wanting to pull the trigger on prescription sunglasses for a long time. I'm glad I finally did, these are exactly what I needed.
I'm glad you have this service. I have been having issues with the normal eyeglass maker and had to send the glasses they made back 3 times. After yours arrived I told them I just want a refund.
I was pleased with my glasses frames and the one lens for distance. The other lens for reading isn't satisfactory, but I am not sure if it is bc something was off with the prescription or not. Thus I take off my glasses to read.
Thank you for posting your Zenni review of the first order we see you have placed with us.
We were happy to read that you like the frame you selected – full-rim, rectangular, stainless-steel, brown frame 408515, with a frame width of 139 millimeters.
But we were sorry to read that you found the vision through the left lens, which you advise has a reading prescription, to be unsatisfactory.
Consequently, we apologize for any dissatisfaction you experienced as a result.
This order, which the U.S. Postal Service website advises was delivered to you on August 27,2022, is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o4959854800.
Please have a copy of the prescription you used to place the order handy, because the customer service representative who answers will ask you to read the prescription to them, to confirm that it was entered accurately.
They will also ask how your pupillary distance (PD) was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
Once you confirm that everything you entered is correct, we will invite you to return the glasses for an inspection of the prescription and PD.
We will email you instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.
But if our inspection finds no manufacturing errors, or if you read the prescription information to our representative and it turns out that something was entered incorrectly on the order, we can invite you to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
In that instance, we will email you the instructions to return the glasses for the refund option you select, and we will also email you the prepaid mailing label for return postage.
We look forward to hearing back from you about this matter, so that we may resolve it to your satisfaction.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review.
We were sorry to read that your son says the prescription in the glasses you ordered for him from us does not have the same prescription as his previous pair of glasses.
Consequently, we apologize for any dismay you and he experienced as a result.
We see two orders placed by you – order o4964532420, placed on August 8,2022, for one pair of single-vision eyeglasses in full-rim, rectangular, flexible-plastic, spring-hinged, black frame 2010221, with blue interior highlights and a frame width of 122 millimeters – and order o4990816474, placed on August 18,2022, for one pair of single-vision eyeglasses in full-rim, browline, stainless-steel, spring-hinged, navy blue and copper-colored frame 3213416, with a frame width of 130 mm.
We believe that your son’s eyeglasses are the ones in order o4964532420. This order was delivered to you on August 17,2022, according to the U.S. Postal Service website. This means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o4964532420.
Please have a copy of the eye doctor's prescription for your son that you used to place the order handy, because the customer service representative who answers will ask you to read the prescription to them, to confirm that it was entered accurately.
They will also ask how your son’s pupillary distance (PD) was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
Once you confirm that everything you entered is correct, we will invite you to return the glasses for an inspection of the prescription and PD.
We will email you instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.
But if our inspection finds no manufacturing errors, or if you read the prescription information to our representative and it turns out that something was entered incorrectly on the order, we can invite you to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
In that instance, we will email you the instructions to return the glasses for the refund option you select, and we will also email you the prepaid mailing label for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you select this communication method, please put the order number, o4964532420, in the subject line of the email and please attach the copy of your son’s prescription to the email.
If the PD is not on the prescription, please advise how it was obtained.
We look forward to hearing back from you about this matter, in the hope that we may resolve it to your and your son’s satisfaction.