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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Ordering on line was easy. The prices are so inexpensive compared to buying glasses at the optometrist office. The prescription is correct and the frames fit my face. They were delivered in a timely manner, as well.
The glasses I ordered were returned and didn't work out, however, the return experience was painless, and I've already ordered a new pair with the return credit.
This was the first time I ordered glasses on line. I was surprised at how easy it was. I was skeptical of getting frames that looked good and the prescription accurate. Well both were excellent. I love my new frames and my prescription was definitely accurate. I would 100% order again.
So thankful I was able to get these glasses for a better price and faster shipping for my son. Our insurance company took over a month to get his glasses back and he needed them ASAP!
I ordered these glasses just weeks before my wedding last month with 70 close family members and friends. They were not expensive and arrived in time with normal shipping. Best of all they are better looking and fitting than I expected!
Great fit, received what I ordered. Very easy website to use and fast services as well.
I ordered very cute very cost effective glasses that are comfortable and I can see well. Love zenni!
Loved the glasses and fit perfectly! I recommend 100%!
I've order glasses online before but this by far the best experience and I absolutely love them!
Fast delivery and great quality! Have been ordering from them for a long time and always happy with a result.
Great! You can see with them! Very wonderful! Very very wonderful!
I loved that for the price, they did wonderfully with my prescription and the glasses are so stylish!
Just got my new glasses and they are my favorite of all the ones I've ordered… keep up the great work!
I do wish the goggles were a solid color rather than multi colored but overall these are great. They fit well and do look good. Very secure!
I love my new frames and I've gotten so many compliments on them! These are my second pair of Zennis and they have not disappointed! I would definitely recommend getting the oil/water resistant lenses - I went from needing to clean my old pair everyday to cleaning these every week! Plus the lenses are large which means you're more likely to get them dirty.
If u have ur prescription please us this website good quality for the price i paid
I have a 4 year old who needs to wear glasses. We bought a typical pair from the dr office and she hated them. Always complained. Ended up losing them. I bought a pair from zenni and she doesn't take them off! She loves them. They fit her face and are comfortable! Very happy to have found this place!
Really love the selection and prices of your glasses.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members