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Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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I am so grateful for zenni optical! My two little kiddos both wear glasses and we go through a few pairs each year. Thanks to you guys we can afford them now!
My glasses arrived very quickly and I love the way they look. I've never been disappointed by my glasses from Zenni.
Ordering was easy. Selection was good and cost was very affordable. 10/10 would recommend!
They look great. Fit as expected and live what I got.
Delicate frames can get bent easily, but very nice
This is an excellent website to navigate with plenty of options to select from. We will continue to use Zenni with every new eye glass prescription! Bravo!
These glasses were amazing for a cheap price. I definitely recommend.
I really dont want to write about my experience, it was fast and ez
I love my new frames! They're pretty sturdy for being so affordable also!
I have made several purchases through Zenni, and every order has been great. Great and affordable pricing along with quick shipping and great quality are why I will continue to shop with Zenni.
It was a quick and easy process placing my order. I liked the first pair of frames that I got 4 years ago and noticed they were still an option now so I chose them again with a new prescription. Extremely satisfied all the way around and would definitely recommend Zenny to others looking for frames, as I have in the past and will continue to do in the future.
Glasses are exactly as shown in picture and the made exactly as ordered. Thanks Zenni!
I love my glasses! They are adorable! Exactly what I wanted.
Easy virtual try-on helped us pick frames in a matter of minutes and they were delivered much sooner than promised!
Super easy, but so many great choices made it hard to decide. I had to get 2 pair! Love that they leave even the dissatisfied reviews. Helpful in making choices.
Answer: Hi. We are sorry to tell you that we have recently and temporarily discontinued delivery to Spain. We hope to ship there again soon and we encourage you to check our website frequently to see when it is available again.
Answer: I had no problem with returning my initial pair of glasses. I contacted customer service via online chat and explained my reason for return and I was told I would receive 100% credit that could be applied to my reorder. I followed the return instructions given and kept track via USPS and the transaction went smoothly without any glitches.
Answer: Hi Reginald, thank you for your question! We do not manufacture only lenses, or lenses for non-Zenni frames. I am sorry about any inconvenience!
Answer: Hi. Yes, store credit is one of the options available when you contact us during the 30-day warranty period. And our Customer Service department will be eager to help you with the return. Please call us at 1-800-211-2105, email us at [email protected], or chat with us live by clicking on the floating Support button that appears near the bottom-right corner of any page on our website and a representative will issue a return authorization number and provide return instructions.
Answer: Hi. Progressive lenses contain three viewing areas: distance-, intermediate-, and near-vision - the distance vision area is near the top of the lens, the near vision area is at the bottom, and the intermediate vision area is in the middle. The clear viewing area is located in the central "corridor" of the lenses, so there can be a noticeable but expected blur when looking toward the edges of the lenses. Due to this design, and because there are slight differences between progressive lenses across brands, someone new to wearing progressive lenses may initially experience some difficulty adjusting to them; likewise, someone who is already accustomed to wearing one brand of progressive lenses may have some difficulty adjusting if they switch to a different brand, and they will find that it it will take some time to become accustomed to the new lenses. Despite the period of adaptation needed, we are happy to report that we do not receive a disproportionate number of complaints about our progressive lenses. However, we don't ever want to assume that needing time to adjust to the lenses is the only reason a customer could be having difficulty with their glasses; consequently, if you have recently purchased progressive lenses, and have problems seeing clearly through them, we encourage you to contact our Customer Service department at 1-800-211-2105. Doing so will give us an opportunity to address the issue and to offer you a proper resolution. Thank you for posting your question.
Answer: I had the same experience. Very disappointing. When I called about the problem they questioned the accuracy of my prescription. I was able to return them for a Zenni credit, less shipping costs. Waiting to see if the second pair is better...
Answer: Yes, it costs a little more for bifocal lenses. It does not however cost as much as it does in a typical eyeglass office/store.
Answer: None. There is no guarantee on anything (lenses or frames) beyond 30 days.
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...

