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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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I am so grateful for zenni optical! My two little kiddos both wear glasses and we go through a few pairs each year. Thanks to you guys we can afford them now!
My glasses arrived very quickly and I love the way they look. I've never been disappointed by my glasses from Zenni.
Ordering was easy. Selection was good and cost was very affordable. 10/10 would recommend!
They look great. Fit as expected and live what I got.
Delicate frames can get bent easily, but very nice
This is an excellent website to navigate with plenty of options to select from. We will continue to use Zenni with every new eye glass prescription! Bravo!
These glasses were amazing for a cheap price. I definitely recommend.
I really dont want to write about my experience, it was fast and ez
I love my new frames! They're pretty sturdy for being so affordable also!
I have made several purchases through Zenni, and every order has been great. Great and affordable pricing along with quick shipping and great quality are why I will continue to shop with Zenni.
It was a quick and easy process placing my order. I liked the first pair of frames that I got 4 years ago and noticed they were still an option now so I chose them again with a new prescription. Extremely satisfied all the way around and would definitely recommend Zenny to others looking for frames, as I have in the past and will continue to do in the future.
Glasses are exactly as shown in picture and the made exactly as ordered. Thanks Zenni!
I love my glasses! They are adorable! Exactly what I wanted.
Easy virtual try-on helped us pick frames in a matter of minutes and they were delivered much sooner than promised!
Super easy, but so many great choices made it hard to decide. I had to get 2 pair! Love that they leave even the dissatisfied reviews. Helpful in making choices.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members