Zenni OpticalReviews 4,144

Thank you for posting your Zenni review of the first order for eyeglasses you placed with us, order o5079567824, placed on September 22,2022, for one pair of single-vision distance eyeglasses.

We were sorry to learn that you were unsure about how to order the type of eyeglasses you wanted, and that you regret that you did not order a pair of eyeglasses that would include your near vision correction along with your distance vision correction.

Consequently, we apologize for any disappointment you experienced as a result.

If you have a prescription that includes your Near Vision reading Addition correction (NV-ADD) value, you may order our two types of multifocal glasses.

One of these would be a pair of bifocals, which have distance vision in the larger, “carrier,” lens and close-up (near) vision in a bifocal lens placed toward the bottom of the larger, distance-vision lens, and described by a line.

The other prescription type is progressive lenses, multifocal lenses that correct distance (driving), intermediate (computer), and near (reading) vision with three separate focal fields with no visible line on the lens separating them.

You order was delivered to you on October 1,2022, according to the U.S. Postal Service website, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.

Therefore, you may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them.

If you would like to pursue returning these eyeglasses to us for one of these refunds, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and please provide the order number, o5079567824, to the customer service representative who answers, and please advise of the refund option you prefer.

We will email you instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5079567824, in the subject line of the email, and in the body of the email, please advise of the refund option you prefer.

We will email you instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.

If you select the 100 percent store credit refund, you may use the store credit toward the purchase of a new pair of multifocal eyeglasses – either bifocals or progressives, and when you are ready to place your new order, we encourage you to telephone Zenni Customer Service, and anyone who answers will be eager to assist you with your selection of either bifocals or progressives.

Of course, if you would like to keep these glasses to use as single-vision distance glasses, you may simply order a new pair of bifocals or progressives, and when you call, we will be happy to stay on the phone with you during the order process.

We look forward to hearing back from you if you would like to return these single-vision eyeglasses for one of our two refund options, or if you would like our assistance in placing a new order for bifocals or progressives.

We hope that we will be able to resolve this matter to your satisfaction, with one of our two refund options, or assistance as you place your next order for multifocal eyeglasses.

Thank you for posting your Zenni review of the most recent order you placed with us, order o5076831540, placed on September 21,2022, for single-vision gray sunglasses with our Blokz® blue-light-blocking feature.

We were sorry to read that you entered your prescription with plus Cylinders, whereas the prescription copy you received from your eye doctor that you provided to us shows minus Cylinders.

Consequently, we apologize for any misunderstanding or confusion you experienced when you placed the order.

When a customer enters a prescription incorrectly, as shown by a prescription copy the customer received from their eye doctor that the customer provides to us, we can offer one of our two refund options upon the return of the glasses – either a 100 percent refund of the price of the glasses in the form of store credit to the customer’s Zenni account or a 50 percent refund to the source of payment, in this case a credit card.

Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and please provide the order number, o5076831540, to the customer service representative who answers, and please advise of the refund option you prefer.

We will email you instructions to return the sunglasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5076831540, in the subject line of the email, and in the body of the email, please advise of the refund option you prefer.

We will email you instructions to return the sunglasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.

We look forward to hearing back from you with your choice for the refund for these single-vision gray sunglasses, in the hope that we may resolve this matter with the refund option of your choice.