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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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I absolutely love these glasses! They compliment my face soo well! I love the pink and the cat eye look. I would definitely recommend these glasses and they suit my face just right.
My glasses came quickly and fit great. The only thing I have noticed is that the color of my frame in reality is slightly darker than pictured.
As described. Took about 6 weeks to arrive but great price and product
Received my glasses within the time frame they said I would have them. Love them and fit great. Would definately buy another pair... very soon! I love having choices depending on my outfits.
Love my Zenni glasses. I have several. They are well crafted and stylish!
Everything wonderful - my glasses, delivery... everything as expected. Thanks!
Decided to give Zenni a try after looking at several different glasses on their site. Easy process, quick delivery, and saved me tons of money! Will definitely order from here again.
Very good experience. My prescription is saved so I just choose the style I like and it's an easy checkout process
I am so satisfied with my delivery! I love Zenni, it has such great products, so many choices, and unbelievable prices! Thank you!
EXCELLENT, HAD TO RETURN GLASSES FOR MY PRESCRIPTIONS REASONS AND ZENNI WAS PROMPT AND VERY GOOD IN CREDITING THE RETURNED GLASSES AND MAKING THE NEW ONES. I HAVE BEEN A CLIENT FOR YEARS AND WILL CONTINUE TO BE BECAUSE ZENNI HAS CHOICE, QUALITY, GOOD PRICES AND EXCELLENT CUSTOMER SUPPORT.
I love my new glasses! They were reasonably priced and arrived a week or so after placing the order. I love the large selection I get to choose from with Zenni!
Order was easy to make and arrived very quick. Glasses fit both kids perfect
I've been buying Zenni glasses for years. They're affordable so I can accessorize and I always get compliments!
I accidentally typed my prescription in wrong for my glasses and Zenni did amazing to help me return the old glasses and fix my mistake and get me my new glasses very quickly. Very pleased.
I can see! Great fit. Excellent price! Not heavy on my face. Very light and comfortable to wear.
Great service and stellar product. It's amazing how quickly they show up!
Great value on my single vision glasses. AR quality is good as well as the blue blocker.
The whole ordering process went well! Entering my prescription and picking out a pair of glasses was pretty clear. Taking measurements of my face was pretty intuitive, and also made me realize that my eyes are not evenly centered, which was interesting. My only issue is that despite all my measurements, the glasses were tight on my big head. I was regretting my decision, until I realized a month later that there's a guide on their site that advises how to adjust the fit after you've received your order. If it's tight, or a lens is incorrectly higher than the other, or if it's tight on the nose... there are ways to adjust the glasses. After applying the adjustments, it feels much better. I wish I saw this guide when I first received my glasses and not regret my purchase for a whole month. Lol. I believe I would order from them again!
My mom couldn't see well through the glasses. She's going to go back to her eye Dr and confirm her Rx…
Better looking glasses than what most insurances offer.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members