On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Love them more than words and they're super cheap especially for my prescription(I'm blind as a bat) get lots of compliments on them as well
Experience was great from easy order to quick delivery. Cost was phenomenally low so my expectations were not high, but happy to report I was wrong! The glasses were perfect! I've worn glasses for several years now, but these are by far my favorite pair. At a fraction of the cost.
I have ordered a few pairs of glasses recently, and there was confusion on my RX for one of them, and they were immediately on it, contacting me to verify accurate information. I also received my orders reasonably fast. No complaints.
Purchasing easy, variety of glasses to chose from which is a plus and fast shipping. Not so sure about the scratch proof cause my daughter's glasses are already scratched. But over all I really like the glasses.
I had ordered glasses that didn't look like the prescription was correct. I got a full store credit to order new ones
Took a while to understand your web page. Info was helpful.
Am pleased with the glasses I received.
First time I have ordered glasses online. Excellent experience! Will be ordering more soon!
My glasses came in crooked, tight and cause immense pain to my head. I paid a decent amount of money for subpar product.
Glasses were perfect! Happy with the work. Quality is very good. Service did not take an unreasonable amount of time.
The glasses have really nice color. Perfect for my 6 year old. Good for price. Will definitely order more.
Such an easy process. Website works properly! I love that you can take a pic and try on glasses using your picture. Simple and easy to add prescription for purchase. My order arrived in a week although it said 1-2 weeks. Received a follow up email to confirm that I received my order which led me here. Amazing company, amazing process, my son loves his glasses. They are sooo cute!
It was my first time ordering from Zenni and it was so easy to navigate their website, order my glasses. I loved the email updates and delivery was prompt! You won't be disappointed!
As advertised, decent price. I am pleased with my purchase have and will likely order from this site again in the future.
I truly could not be happier with the service and quality. The day our son had his glasses broken from an extra hard bump in school, we got a package. We were at home, the doorbell rings, and the delivery person hands me a Zenni Package! It was one of those amazing moments where everything aligns, your kid is happy, and you feel like an A+ parent!
Thank you Zenni!
Amazing glasses these are my second pair I've ordered because I lost my first ones
Reasonable price for a decent set of glasses. I don't like all the upcharges, but they are upfront about it and considerably cheaper then anything around town.
I've been a Zenni customer a long time. Flawless service and unbeatable prices and selection. Easy to navigate website, too
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5089698979, placed on September 26,2020, for one pair of premium progressive eyeglasses.
We were sorry to read that the frame you selected – full-rim, oval cat-eye, acetate, spring-hinged, tortoiseshell frame 4425139 with blue temple arms and a frame width of 137 millimeters – arrived crooked and was too tight to fit you well.
Consequently, we apologize for any dissatisfaction you experienced as a result.
The U.S. Postal Service website advises that this order was delivered to you on October 6,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and please provide the order number, o5089698979, to the customer service representative who answers.
You may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order.
We will email you instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5089698979, in the subject line of the email, and in the body of the email, please advise of the refund option you prefer.
We will email you instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
In addition, since you mention that frame 4425139 did not fit you well, if you select the 100 percent store credit refund and plan to purchase another pair of glasses from us in a frame that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We thank you again for posting your review, we hope that this information is helpful, and we look forward to hearing back from you with your refund choice.