Zenni OpticalReviews 4,144

Thank you for posting your Zenni review of the frame you selected for your most recent order, o5091694916, placed on September 27,2022, for one pair of bifocal eyeglasses.

The frame you selected for these eyeglasses – full-rim, oval, memory-titanium, pink frame 216919, with a frame width of 136 millimeters – is the same frame you selected for your previous five orders, and we see no notes in the database records of any of these orders indicating that you contacted us about this frame.

You are a longtime, valued customer, and we were sorry to read that you are having an issue with this frame, and we apologize for any dissatisfaction you experienced as a result.

The U.S. Postal Service website advises that this eyeglasses order was delivered to you on October 6,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.

Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and please provide the order number, o5091694916, to the customer service representative who answers.

If you can take a picture of the frame that shows any defects, please email this picture to the customer service representative, who will provide their email address.

If we see any defects on the frame, we will offer to remake the eyeglasses for you for free.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5091694916, in the subject line of the email and please attach to the body of the email a picture of the frame that shows any defects.

We look forward to hearing back from you about this matter, in the hope that we may resolve it to your satisfaction.

Thank you for posting your Zenni review of your most recent order with us, order o5089887009, placed on September 29,2022, for one pair of single-vision eyeglasses with our Blokz® blue-light-blocking feature.

We were sorry to read that the frame you selected – full-rim, square, flexible-plastic, black frame 2020121, with a frame width of 137 millimeters – does not fit you well.

Consequently, we apologize for any disappointment you experienced as a result.

The U.S. Postal Service website advises that these glasses were delivered to you on October 4,2022, which means that this order is within its 30-day warranty period, which starts the day the glasses are delivered.

Therefore, you may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order.

If you would like to pursue this return option, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be happy to assist you by emailing you the instructions to return the glasses for the refund option you prefer when you provide the order number, o5089887009.

We will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5089887009, in the subject line of the email and please advise of the refund option you prefer.

We will email you the instructions to return the glasses for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.

In addition, since you mention that frame you selected did not fit you well, if you select the 100 percent store credit refund and plan to purchase another pair of glasses from us in a frame that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.

This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.

It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.

In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.

We thank you again for posting your review, we hope that this information is helpful, and we look forward to hearing back from you with your refund choice.

Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5076856591, placed on September 21,2022, for one pair of single-vision eyeglasses.

We were sorry to read that the prescription in the lenses is incorrect, and we apologize for any dissatisfaction you experienced as a result.

The U.S. Postal Service website advises that these eyeglasses were delivered to you on September 28,2022, which means that the order is within its 30-day warranty period, which starts the day the glasses are delivered.

We see no notes in the database record of the order indicating that you contacted us about these eyeglasses, so we invite you to invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5076856591.

Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative who answers will ask you to email a copy of the prescription to them to confirm that it was entered correctly.

They will also ask how the PD was obtained, if it is not on the prescription – self-measurement, friend or family member measurement, or eye doctor measurement.

If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection and we will also email you a prepaid mailing label to use for return postage.

If our inspection finds any manufacturing errors on the glasses, we can offer to remake them for you for free.

But if we find no manufacturing errors on the glasses, or if it turns out that something was entered incorrectly on the order, we can offer you one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or the 50 percent refund to the Apple Pay account you used to pay for the order.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking on the button labeled Support at the lower right-hand corner of every page of the Zenni website.

Alternatively, you may email us, at [email protected], and if you choose this communication method, please put your order number, o5076856591, in the subject line of the email, and in the body of the email please attach a copy of the prescription.

If the PD is not on the prescription, please confirm how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

If it turns out that something was entered incorrectly on the order, we will offer you one of our two refund options upon the return of the glasses – either the 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or the 50 percent refund to the Apple Pay account you used to pay for the order.

We will email you the instructions to return the eyeglasses for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.

We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction – with an inspection, if you entered the prescription and PD correctly, or with one of our two refund options.

Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5082870967, placed on September 29,2022, for one pair of single-vision eyeglasses.

We were sorry to read that the frame you selected – full-rim, cat-eye, rectangular, flexible-plastic, black-and-lilac ombre frame 2017017, with a frame width of 137 millimeters – is too small to fit you well.

Consequently, we apologize for any disappointment you experienced as a result.

The U.S. Postal Service website advises that these glasses were delivered to you on October 8,2022, which means that this order is within its 30-day warranty period, which starts the day the glasses are delivered.

Therefore, you may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

If you would like to pursue this return option, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be happy to assist you by emailing you the instructions to return the glasses for the refund option you prefer when you provide the order number, o5082870967.

We will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5082870967, in the subject line of the email and please advise of the refund option you prefer.

We will email you the instructions to return the glasses for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.

In addition, since you mention the size of the frame you selected, if you select the 100 percent store credit refund and plan to purchase another pair of glasses from us in a frame that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.

This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.

It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.

In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.

We thank you again for posting your review, and we hope that this information is helpful.