On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love my new glasses. First time ordering. Very easy. Received them quickly. Inexpensive. Love the lightweight frame. Will order again
Great pair of glasses. Easy to order and love how you can try on any pair with the virtual try on.
Used this company for years, never had any issues. Always fit well and can see well.
I purchase the kids frame and prescription lens for my son. The glasses came within a week and it fit my son perfectly. I really like how they look on him and he says they feel great. Will definitely purchase future glasses from zenni.
Forever loyal customer, new plastic pair. They rock
I love that my glasses were produced and delivered fast while still being of high quality and retaining a low cost.
I received my order. Thanks for all you did to get them to me
The glasses took a little longer to come but my children were happy with them. They fit, the style was right and they could see. I'm so glad they used the virtual view for the glasses. I would definitely use again and recommend my friends.
All I got was my frame with impossible to see lenses
I love my new glasses! Super affordable and quick delivery. This is my second pair of Zenni eyeglasses and I have been very happy both times!
I am very happy with my order. Thank you very much for all the help!
Awesome glasses excellent quality as usual. I really appreciate you guys for providing a wonderful product to the visually challenged.
I have excellent experience with Zenni! Only wish they would put nose guards on the glasses. Keep them from falling down my face
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5087395671, placed on September 25,2022, for one pair of single-vision eyeglasses.
We were happy to read that you are pleased with your experience ordering eyeglasses from us.
However, we were sorry to read that the frame you selected – full-rim, square, plastic, black frame 228421, with a frame width of 144 millimeters and a bridge of 17 mm – slides down your face.
Consequently, we apologize for any disappointment you experienced as a result.
We want to advise that if you click on Accessories, under the column headed SHOP BY CATEGORIES, found toward the bottom left side of every page of the Zenni website, you may order one pair of Adhesive Nose Pads for $1.95.
However, if the frame slides down your face because the 17-mm-wide bridge is too wide, you may adjust the eyeglasses frame to improve the fit, using the instructions found toward the middle of the bottom of every page of the Zenni website, How to Adjust Your Glasses: https://www.zennioptical.com/how-to-adjust-your-eyeglasses.
In addition, for more information about how to order a frame that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We thank you again for posting your review, and we hope that this information is helpful.
I'm always satisfied with Zenni! The delivery window and process, the final product, all of it. This delivery was no exception!
The online experience, shipping speed, price and final product is amazing! These glasses are perfect, I literally saved hundreds of dollars and I plan to order again and again until I have a different frame for every mood!
My prescription was perfect and the glasses fit great!
High-quality glasses. Good price, and fast shipping. I would highly recommend
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your review of the eyeglasses from your most recent order, o5089557943, placed on September 26,2022.
We were sorry to read that you could not see well with these single-vision eyeglasses with our Blokz® blue-light-blocking feature, in full-rim, rectangular, flexible-plastic, translucent fog-colored frame 2032212, with a frame width of 150 millimeters.
Consequently, we apologize for any dissatisfaction you experienced as a result.
We also see that the prescription and PD you used for this order are the same as those items entered for the two pairs of eyeglasses on your December 30,2021, order, o4412796334.
We see no notes in the database record of order o4412796334 indicating you contacted us about any vision issues you experienced with these glasses.
The U.S. Postal Service website advises that order o5089557943 was delivered to you on October 3,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5089557943.
Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative will ask you to email a picture of the prescription to them, to confirm that it was entered correctly.
If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.
But if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5089557943, in the subject line of the email and please attach a copy of the prescription to the email.
If the PD is not on the prescription, please advise in the body of the email how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you the prepaid mailing label to use for return postage.
But if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with an inspection or one of our two refund options.