On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I really love my glasses. They are a nice, cute color and are very sturdy. The lenses are a perfect dark color for sunglass use! I got these when I sent back a previous pair because they didn't fit right. The exchange was very simple and easy.
I accidentally ordered sunglasses the first time and Zenni worked with me to get the right pair. These are great. Fashion forward but subtle.
Ordering frames and lenses for years now and will always recommend new friends and family to you guys! Thanks again!
Easy ordering and fast shipping! Love having my prescription sunglasses!
Multiple purchases over years. Always happy and faster service than I would expect for the price.
Love the glasses but customer service was somewhat difficult to work with.
Thank you for posting your Zenni review of the most recent order for eyeglasses you placed with us, order o5073649192, placed on September 20,2022.
You are a longtime, valued customer, and we were delighted to read that you are happy with the single-vision eyeglasses you ordered with gray photochromic (light-sensitive, auto-tinting) eyeglasses with our Blokz® blue-light-blocking feature.
However, we were sorry to read that you had a difficult experience with our customer service team, and we apologize for any dismay you experienced as a result.
If you are having a less-than-stellar experience with a customer service representative, you may politely ask to speak with a supervisor, who may be more informed about the issues that caused you to contact us.
We hope that will result in a positive experience with Zenni Customer Service, and we thank you again for posting your review.
Love the way they look and feel. The prescription is correct and the glasses protect from blue light. I am happy I found a good fit at last.
First time trying Zenni. Great price for frames! I do wish they had some more simple colors (brown in particular - some of us just don't look good in all those bright colors!) and patterns for some of the common style frames - like rectangle and oval. I liked a lot of the frames but many had color patterns or designs, and I just wanted a simple brownish color, so I was really limited to 2 choices with frame styles I preferred. Sizing is tricky. I measured several times and I still think the frames feel a tad tight. I still need to take the time to adjust the ear pieces and bend them to fit my head - I suppose this is to be expected, although there's very limited curvature to the ear portion of the frames when they arrive. I only wear my glasses at night/early morning and never during daily actives outside my home, so it was nice to be able to purchase a lower cost option considering how little I wear glasses. If I was wearing them as my primary visual assistance like my contacts, I'd still like the frames, but I think I'd probably bite the bullet and pay the extra cost for the fitting and additional frame styles at my eye doctors or Costco. And it's possible I have a weird size head which contributed to the glasses not fitting perfectly out of the box. I initially ordered the wrong lens and the return process and credit to my account went seamlessly. Overall though, would order from them again and would definitely recommend for someone looking for a more economical option for glasses.
Very fast delivery! Easy process. Will definitely be a repeat customer
Everything was as ordered. Quick shipping. Excellent customer service.
I received my glasses order sooner than anticipated, they look and feel great! I bought 2 pairs for less than I paid for one at the optometrist, and I am still waiting on that pair... I've had my Zenni glasses for a couple weeks now and have been getting tons of compliments on my new glasses!
I have been ordering from zenni for quite a few years now and my order is as always perfect. Any time I get a compliment on my glass I aways tell um where I got them from.
Very quick and easy to order, received order quickly and very happy with quality!
I got a wonderful pair of glasses for a low price. My last pair cost me $500 from a well know glasses store so I appreciate zenni for being so adorable
I like having more options and how affordable they are.
Simple, perfect frames great lenses wonderful price. Will shop here from now on... customer service was great
I love that ordering glasses is hassle free and that I receive my order within an appropriate amount of time.
Excellent experience. I didn't like how the first pair fitted, so I returned them and got new ones. They are fantastic, came in the mail really fast and they are very affordable
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the single-vision eyeglasses from your most recent order, o5081595924, placed on September 23,2022.
We were sorry to read that you could not see well through the lenses, and we apologize for any disappointment you experienced as a result.
We see no notes in the database record of the order indicating that you contacted us about these eyeglasses, and we see no notes in the database records of several previous orders you placed with us, using the same prescription and pupillary distance (PD) that you used on order o5081595924.
The U.S. Postal Service website advises that this eyeglasses order was delivered to you on October 3,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, we invite you to invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5081595924.
Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative who answers will ask you to read the prescription to them to confirm that it was entered correctly.
They will also ask how the PD was obtained, if it is not on the prescription – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking on the button labeled Support at the lower right-hand corner of every page of the Zenni website.
Alternatively, you may email us, at [email protected], and if you choose this communication method, please put your order number, o5081595924, in the subject line of the email, and in the body of the email please attach a copy of the prescription.
If the PD is not on the prescription, please confirm how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If it turns out that something was entered incorrectly on the order, we will offer you one of our two refund options upon the return of the glasses – either the 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or the 50 percent refund to the PayPal account you used to pay for the order.
We will email you the instructions to return the eyeglasses for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.
We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction – with an inspection, if you entered the prescription and PD correctly, or with one of our two refund options.