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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Love them! I wish I would've added the glare resistant coating. I'll be sure to do that with my next pair. The frames feel like great quality that will last.
I've been buying from zenni for a couple of years now and I'll never stop! Great quality and prices!
High quality glasses and more affordable than anywhere else.
When I started looking for glasses on Zenni was very skeptical. Having spent decades purchasing prescription glasses from a variety of in-person opticians I was conditioned that it was the only way to proceed. Zenni's process of selecting frames, lenses, etc. was simple and easy. My glasses arrived promptly. I was pleasantly surprised at the quality. I intend to purchase an additional pairs in the future.
I have so many glasses from Zenni I've lost track at this point. Its very easy to buy tons of frames due to the low price. I mean unbelievably low price. I've been getting my glasses at Zenni for about 10 years. Only returned one pair
I was very satisfied with the glasses I have received.
For the price, the glasses are great. I hate spending 100s on glasses as much as the next guy, so I'm glad these are working. :)
I've been using Zenni for many years and have never been disappointed. They have a wide selection of frames and lenses, prices that don't hurt my wallet, and delivery is always quick. Since I've never had an issue with them, I cannot speak for their customer service, but I would be very surprised if they were any less than exceptional.
Quite pleased with the price, delivery speed and packaging of my eyeglasses
This is the fourth or fifth pair of glasses I've ordered. Had to return because Dr. wrote order for distance, but I need them for reading. Wasn't aware and just submitted what Dr. gave me. Will reorder
Great glasses and a great price. Shipping within two weeks was good too! I've ordered lots from Zenni.
Have actually lost track of how many pairs of prescription glasses I have gotten from Zenni. Growing up, I was limited to one precious pair of glasses that had to last until they were no longer reparable. As an adult, health insurance has either not covered glasses, or their inexpensive frame selection was UGLY, or getting the features that I wanted would bring my payment total up over $300. For a simple Rx, and lenses that darken outside. My first spree at Zenni, I got 4 pair of glasses for what my insurance wanted for one. My most recent purchase was a new shape for me, and complements items from my clothes closet that my other pair of blue Zennis didn't quite click with. Zenni is heaven on earth for glasses.
Timely delivery and well made.
Just as good or better than other places.
Honestly felt I was being stupid ordering online but I couldn't be happier. The 3 pair I got from normal eye Dr visit all sucked. I ordered about as cheap as I could with your company just to limit how bad I got screwed over lol. I'm gonna be ordering again but adding bifocals for first time so don't screw it up! Joke. Seriously though will be ordering and so will my wife and 2 daughters.
Frames are cute. Wish I would have paid for the thinner lens, my eyes are bad, so they are thick and heavy. Wish I would have measured them better, they fall of my face when I look down. I wear my contacts all the time, so these are a good relief for my eyes. Thanks again.
I am so happy I got these glasses! Such amazing quality! Better than if I went to the eye doctor and I would have spent 3x as much! So worth it!
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members