On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The glasses are very nice and I love the frames, but the prescription feels different and a little bit more blurry than a previous pair of sunglasses that I got where I used the same prescription.
I first tried the Chat function. Answers wouldn't go through. Hit Return repeatedly. Finally figured out you can't use punctuation. A period at the end of a sentence prevented the chat from working. The Chat person never answered the original question so I then called. It just got worse. The woman was rude, gave confusing answers, and then got condescending when I told her to just cancel the order. After the frustrating Chat her she just made me angry. Now they are holding my refund for three days. I was happy with my first order, but it was my last. Won't use them again.
1. Their processing time is unbelievably long
2. Their shipping speed is horrible. 7-14 days priced fine or 5-10 days priced at what you would pay for overnight shipping on other goods far larger. They only offer 2-3 day shipping on a single item (They say single prescription, but I had two pair of glasses with a single prescription and there was no 2-3 day option).
3. It will take between 3-5 weeks to receive your glasses if you order more than one pair, which is completely ridiculous.
Will not do business again, ever.
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5182749909, placed on November 12,2022, for one pair of premium progressive eyeglasses.
We were sorry to read that you are displeased with the shipping time of the shipping method you selected, Standard shipping, for $4.95, which comes with a seven-14-business-day delivery-time promise.
Since your order was placed on November 12,2022, it would be late if it is delivered after December 5,2022, the 14th business-day after the date the order was placed, insofar as business days do not include weekends or holidays.
If the glasses are delivered after December 5,2022, please telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5182749909, and advise that the order was delivered after the 14th business day after you placed the order.
We will ask our lab to refund the $4.95 Standard shipping fee to the credit card you used to pay for the order.
Our Express shipping option, for $18.95, comes with a 5-10-business-day delivery-time promise.
You also refer to our Fast Frameâ„¢ delivery option, which includes more than 300 frames available for single-vision or nonprescription eyeglasses.
We list the frames available via the Fast Frameâ„¢ option here: https://www.zennioptical.com/b/rush-delivery under SHOP ALL, at the lower left-hand side of every page of the Zenni website.
We hope that this information is helpful, and we also hope that you will be pleased with the eyeglasses when you receive them.
You get what you pay for. Cheap price and cheap product. Glasses scratched quickly and easily after 6 months of use and 0% abuse. I've worn glasses for 50 years and never have I had glasses that scratched so easily. One month warranty is a joke and customer service was insulting.
Thank you for posting your Zenni review of what appears to be the first order you placed with us, o4645644541, placed on April 2,2022, for one pair of standard progressive eyeglasses with our Blokz® blue-light-blocking feature.
We were sorry to read that the lenses have gotten scratched, and we apologize for any dissatisfaction you experienced as a result.
Insofar as we advised that the warranty period for a pair of eyeglasses is 30-days from the date the order was placed, aside from the one-year warranty we have on anti-reflective coatings and photochromic (light-sensitive, auto-tinting) films, we are also sorry that you contacted us about this matter several months after the end of its warranty period.
Nevertheless, insofar as this appears to be the first order you placed with us, and since you placed another order, o5053154972, on September 12,2022, for one pair of standard progressive eyeglasses with Blokz®, which we hope have lenses that have not gotten scratched, we can make a one-time customer service exception on your behalf to extend the warranty period to invite you to return the eyeglasses from o4645644541, in full-rim, rectangular, flexible-plastic, translucent frame 2018923, with a frame width of 137 millimeters, for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, please provide the order number, o4645644541, to the customer service representative who answers, and please advise of the refund option you prefer.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
Alternatively, you may email us, at [email protected], and if you choose this communication method, please put your order number, o4645644541, in the subject line of the email, and in the body of the email, please advise that you would like emailed instructions to return the eyeglasses for the refund option you prefer.
We will email you instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
We thank you again for posting your review, and we look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction with one of our two refund options.
I received my eye glasses from Zenni today. Upon opening the package I immediately tried them on. They were absolutely perfect. The fit, color, style and the lenses. 12 months ago I had cataract surgery. Post surgery I only need glassesfor reading. With customer service assistance. I ordered a pair of Progressive W/Transitional lenses, also Blu Blocker. The progressive lenses adjusted for reading are perfect. Iput them on right out of the package. No adjustment needed. They are wonderful. 5 for Zenni
My order was easy to make, I was able to select a pair close enough to mine in measurement, but with larger lenses and a new Rx. I appreciated the quick shipping as well!
This used to be my and my family's go to place for glasses. Recently noticed very flimsy quality. Will need to find something better. Don't even bother with expedited shipping costs. They are listed as arriving within 5-10 BUSINESS days. Much too long as most orders placed after a Tuesday will include a weekend.
Thank you for posting your Zenni review of your most recent order for eyeglasses, order o5179489792, placed on November 6,2022, for three pairs of premium progressive eyeglasses with gray Transitions® T8 photochromic lenses.
Since you contacted us today about the delivery of the order, we advised that the FedEx website states that the order was delivered to you today, November 16,2022, the eighth business day after the order was placed, within the five-10-business-day delivery-time promise for Express shipping to U.S. residences.
However, we were sorry to read that you are disappointed by the shipping time and the quality of the glasses.
Consequently, we apologize for any disappointment you experienced as a result.
Insofar as these eyeglasses were delivered to you today, the order is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, if you would like to return any of these three pairs of eyeglasses to us for one of our refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, please provide the order number, o5179489792, to the customer service representative who answers, and please advise if you would like emailed instructions to return the glasses to us for one of the two refund options.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
Alternatively, you may email us, at [email protected], and if you choose this communication method, please put your order number, o5179489792, in the subject line of the email, and in the body of the email, please advise that you would like emailed instructions to return the eyeglasses for the refund option you prefer.
We will email you instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
We thank you again for posting your review, and we look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction.
I was having trouble reading with my new glasses from Zenni so I went to my local eye doctor to make sure the glasses were created in accordance with the prescription and that they were off by quarter points. I requested that Zenni provide me the corrected glasses after sending the results of my Visionex test, but they won't do so until I return the originals for inspection. Since I won't have anything to wear until they inspect it and return it, I inquired if they could rely on the doctor's inspection. They refused to work with me, therefore I am now without glasses and must wait for them to supply corrected ones. Be Cautious purchasing from Zenni.
Thank you for posting your Zenni review of your order o5077738502, placed on September 21,2022, for one pair of premium progressive eyeglasses with our Blokz® blue-light-blocking feature.
We were sorry to read that you had trouble reading with these eyeglasses, and we apologize for any dissatisfaction you experienced as a result.
Even though the order was delivered to you on October 4,2022, and when you contacted us about this matter yesterday, November 15,2022, the order was outside its 30-day warranty period, we were happy to make a one-time customer service exception to extend the warranty period on your behalf, to receive the glasses back for an inspection of the prescription.
We are grateful that you provided the printout of your eye doctor’s inspection of the eyeglasses, although, as we advised, we must inspect the glasses ourselves.
If our inspection finds any manufacturing errors on the eyeglasses, we can offer to remake them for you for free.
But if we find no manufacturing errors on the glasses, we can return them to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
It was good to see that yesterday we emailed you instructions to return the eyeglasses to us for an inspection, and we also emailed you a prepaid mailing label to use for return postage.
We look forward to receiving and inspecting the glasses, and emailing you the inspection results, which we hope will lead to a successful resolution of this matter.
I'm really amazed with this company, not only because their website is easy to navigate, they have fair prices, but also because their customer service is beyond of what I was expecting.
I made a mistake in one order. Ordering my wife's glasses, I input the wrong eyes prescription information, and of course; when we got the glasses delivered, she didn't see properly.
They noticed about the mistake after I called and told them about our problem. Honestly, I had the feeling it was something I did wrong when I first did the order.
Since that was my fault, sincerely, I was expecting to get a discount on redoing the glasses, however they gave me the full store credit. Great service!
Terrible experience! Made glasses wrong twice and took forever to do it. Seven weeks after placing order I still don't have the right glasses. And they want me to send them back, again, to be inspected and then will only give a 50% refund. Be prepared to spend lots or money just to try on glasses. Will never use zenni again!
Thank you for posting your Zenni review of one of the pairs of eyeglasses from your September 26,2022, order, o5090540627.
We were sorry to learn that there were manufacturing errors on the premium progressive eyeglasses in half-rim, rectangular, stainless-steel, spring-hinged, black frame 406421, with textured temple arms and a frame width of 134 millimeters.
Consequently, we apologize for any dismay you and your husband, for whom you ordered these eyeglasses, experienced as a result.
We remade these eyeglasses in order o5168601723, and we were sorry to learn that your husband could not see well through the lenses of the remade pair of eyeglasses.
Of course, we apologize for any dissatisfaction you and he experienced as a result.
You may return the remade eyeglasses to us for an inspection or a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the previous order.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, please provide the order number, o5168601723, to the customer service representative who answers, and please advise if you would like emailed instructions to return the glasses to us for an inspection or for one of the two refund options.
We will email you the instructions to return the glasses for the inspection or for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
Alternatively, you may email us, at [email protected], and if you choose this communication method, please put your order number, o5168601723, in the subject line of the email, and in the body of the email, please advise that you would like emailed instructions to return the eyeglasses for an inspection or for one of the two refund options.
We will email you instructions to return the glasses for the inspection or for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
We thank you again for posting your review, and we look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction.
Got a pair of prescription glasses, and as far as correcting my vision, they're great. Only problem is that I spent about $150 extra on Transitions extaActives, and they barely work. I watched reviews on this specific version of Transitions, and these glasses get nowhere near as dark as I saw in my pre-purchase research. Direct sunlight tints them ever so slightly, but not nearly enough to make a difference. Certainly not enough to justify paying 6 times the price.
Thank you for posting your Zenni review of the gray polarized Transitions® XTRActive photochromic (light-sensitive, auto-tinting) feature you selected for your eyeglasses.
It was good to read that you are pleased with your vision through the lenses, but we were sorry to read that you found that the lenses are not turning as dark as you had expected.
Consequently, we apologize for any disappointment you experienced as a result.
The FedEx website advises that this eyeglasses order was delivered to you on October 29,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and please provide the order number, o5148386732, to the customer service representative who answers.
Please also advise that you would like emailed instructions to return the eyeglasses to us for an inspection of the Transitions® XTRActive photochromic feature, so that we can determine whether the lenses are getting dark enough when they are exposed to sunlight.
We will email you instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds that the lenses are not getting dark enough, we will offer to remake the eyeglasses for you for free.
If our inspection finds that the lenses are getting dark enough, we can return them to you or offer one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
Alternatively, you may email us, at [email protected], and if you choose this communication method, please put your order number, o5148386732, in the subject line of the email, and in the body of the email, please advise that you would like emailed instructions to return the eyeglasses for an inspection of the Transitions® XTRActive photochromic feature.
We will email you instructions to return the glasses for this inspection, and we will also email you a prepaid mailing label to use for return postage.
We thank you again for posting your review, and we look forward to hearing back from you with your request for emailed instructions to return these Transitions® XTRActive photochromic for an inspection, which we hope will lead to a successful resolution of this matter.
I order a pair of glasses, the prescription was wrong. I couldn't see out of them at all. I returned them a week later. They said they would give me a store credit. Then they tried to fix the prescription and sent me a second pair. It was still wrong. I couldn't see out of them at all. I returned them a week later. Then they said they would only reimburse me 50% of my money or send me the glasses back. Glasses that I can't use. So they kept $80 of my money so far... they are suppose to send me $40 and I have zero glassed and they still haven't sent me the rest of the money... its been a year! They are thieves
Thank you for posting your Zenni review of your experience ordering eyeglasses from us.
We were sorry to read that your experience has been unsuccessful, and we apologize for any dissatisfaction you experienced as a result.
Since no order number, nor email address that is your Zenni username, nor complete name was included with this review, we regret that we cannot look up your orders, research this matter, and respond to your concern.
Therefore, we are asking you to reply to this response with the order numbers in question (they are accessible when you log into your Zenni account), your first and last name, and the email address that is your Zenni username.
Then we will be able to look up the orders, research this matter, and respond to your concern.
We look forward to receiving your reply, in the hope that it will lead to our providing a successful resolution of this matter.
My experience with this frame has not been good I have long eyelashes and the eyelashes smear my natural grease on the glasses itself and it's just annoying
Thank you for posting your Zenni review of your most recent order for eyeglasses from us, order o5079436595, placed on September 22,2022.
We were sorry to read that your eyelashes smear the lenses of the frame you selected – full-rim, flexible-plastic, green, sport sunglasses frame 705224, with a frame width of 147 millimeters.
Consequently, we apologize for any dismay you experienced as a result.
Insofar as this frame has a padded inner cushion, this may reduce the vertex distance (the distance between your eye and the back surface of the lens), which may cause your eyelashes to smear the lenses of the frame.
Therefore, you may want to return this pair of single-vision sport sunglasses with our Blokz® blue-light-blocking feature for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If you choose the 100 percent store credit option, and you plan to use the store credit toward the purchase of a new pair of sunglasses that has a vertex distance that is farther away so that your eyelashes do not smear the lenses, you may want to speak with a customer service representative who may be able to recommend frames that will put the back surface of the lens far enough away from your eye so that the eyelashes do not smear the lenses.
We invite you to telephone Zenni Customer Service, at 1-800-211-2105, please provide the order number, o5079436595, to the customer service representative who answers, and please advise of the refund option you prefer.
We will email you instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
Alternatively, you may email us, at [email protected], and if you choose this communication method, please put your order number, o5079436595, in the subject line of the email, and in the body of the email, please advise of the refund option you prefer.
We will email you instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
We thank you again for posting your review, and we look forward to hearing back from you with your request for emailed instructions to return these sport sunglasses to us for the refund option of your choice.
I have been using progressive readers for years from select-a-vision, opti-tech. They work amazing. I tried twice to get a sunglasses version from Zenni and both pair were blurry. I even selected the premium version the second time hoping they would work as advertised. The bottom of the glasses work good but the middle and top are blurry. I guess i should have just ordered the reader version on the bottom but didn't want to see a line. They came fast and look good but can't use them.
Thank you for posting your Zenni review of the two orders for progressive polarized gray sunglasses you placed with us, on September 6,2022 (o5038696809), and September 26,2022 (o5089543661).
You entered no prescription values for these two pairs of sunglasses with an indigo blue mirror finish other than a +1.50 reading addition correction. For the standard progressive polarized sunglasses from order o5038696809, you used a single pupillary distance (PD) of 60 millimeters, and for the premium progressive polarized sunglasses from order o5089543661 you used a dual PD of 29.5 mm, totaling 59 mm.
The premium progressive sunglasses have a wider progressive reading corridor than the standard progressive sunglasses, which is the only difference between premium and standard progressive eyeglasses.
Since you advise that your vision through the middle and top of the lenses is blurry, we wonder if you have a prescription that includes any vision correction for the Sphere, Cylinder, and Axis categories.
You returned the standard progressive polarized sunglasses from order o5038696809 for a 100 percent of the price of those sunglasses in the form of store credit to your Zenni account, and you used this store credit to pay for most of order o5089543661, which the U.S. Postal Service website advises was delivered to you on October 5,2022, which means that the order is within its 30-day warranty period, which starts the day the order is delivered.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and please provide the order number, o5089543661, to the customer service representative who answers.
Please have a copy of the prescription you used to place these orders handy, because the customer service representative who answers will ask you to confirm that you entered it correctly by emailing them a copy of the prescription.
If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement – and why you entered different PD values on the two orders.
If you confirm that you entered the prescription and PD correctly, we can invite you to return the premium progressive sunglasses to us for an inspection.
We will email you instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5089543661, in the subject line of the email, and in the body of the email, please attach a copy of the prescription you used to place these two orders.
If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement – and why you entered different PD values on the two orders.
If you confirm that you entered the prescription and PD correctly, we can invite you to return the premium progressive sunglasses to us for an inspection.
We will email you instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage.
But if it turns out that the prescription copy does not match what you entered, we can offer you the refund option available for an order paid for with a combination of store credit and funds from a credit card – a 50 percent refund to the credit card of the amount of store credit that was used to pay for the order and a 100 percent refund in the form of store credit to your Zenni account of the amount of the order that was paid for with funds from the credit card, minus the $4.95 Standard shipping fee, which we do not refund in a situation such as this.
We will email you instructions to return the glasses for the combined refund, and we will also email you a prepaid mailing label to use for return postage.
We thank you again for posting your review, and we look forward to hearing back from you about this matter.
I've been using zenni for years. Ok, frame quality, some times pretty good!
The lens in the last few years have been fairly thin for a -5.00 correction with optically smooth surface.
Out of over 10 pair from them only one pair did I have any complaints with.
That being said. The very reasonable price of zenni products makes that easy to over look.
Thank you Zenni! For providing a high value, quality product at an affordable price!
This is the second pair of glasses I have ordered from Zenni. I love how easy it is to order and shop. I love the glasses that I got and soooo much cheaper than at the eye Dr! Quick shipping too!
In the past decade I have purchased many sets of glasses, and never had a complaint. I will be ordering two additional sets for this new Rx.
Everything went super great
Love the frame love the lenses
Love the glasses
This was my first experience ordering glasses online. I cannot say that I am truly happy with my purchase. I chose the wrong type of frame, style *******. The frames feel like plastic and cheap. Needless to say, I don't think that I would buy online glasses again.
Thank you for posting your Zenni review of the first order for eyeglasses you placed with us, order o5080194476, placed on September 22,2022, for one pair of single-vision distance eyeglasses with our Blokz® blue-light-blocking feature.
We were sorry to learn that you dislike the frame you selected – full-rim, square, flexible-plastic, blue frame 2017516, with two-tone checkerboard blue designs on the temple arms and a frame width of 138 millimeters.
You order was delivered to you on October 3,2022, according to the U.S. Postal Service website, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, you may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for them.
If you would like to pursue returning these eyeglasses to us for one of these refunds, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and please provide the order number, o5080194476, to the customer service representative who answers, and please advise of the refund option you prefer.
We will email you instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5080194476, in the subject line of the email, and in the body of the email, please advise of the refund option you prefer.
We will email you instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
We look forward to hearing back from you with your choice for the refund for these eyeglasses, and we hope that we will be able to resolve this matter to your satisfaction with one of our two refund options.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of your experience placing your most recent order with us, order o5187692445, placed on November 20,2022, for one pair of premium progressive eyeglasses.
We were sorry to learn that you had a difficult time using our Chat feature, and we apologize for any dismay you experienced as a result.
We were also sorry to read that you had a difficult experience with our customer service representative who answered your telephone call, and we apologize for any dismay you experienced due to this matter, as well.
However, we understand that the customer service representative confirmed that the order was entered incorrectly, with plus values on the Spheres when the prescription calls for minus values.
We canceled the order at your request today, November 21,2022, and we advised that the full refund of what you spent on the order will be issued to your credit card within the next 48-72 hours. When we have issued this refund, we will email you a transaction number.
We hope that, once the refund has been issued, you will place a new order for the premium progressive eyeglasses with the correct prescription.