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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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I've ordered this same pair on two different occasions. I get complimented on the color constantly (purple). Thank you Zenni, you're my hero.
Super easy to order! If you don't want the bifocal line in your lens, be sure to look into that before ordering. The frames were the cutest, i just prefer not to have the line in my lens.
I have been a Zenni customer for over a decade and I encourage all my friends who wear glasses to order with them as well. I love the frame choices, the website is very easy to use, and my glasses are right every single time. They almost always arrive sooner than I expect, which is great.
I got the same frames as last time because I love them and the others lasted 4 years.
Everything was easy to look for and I found the frames I liked
Order and delivery were seamless as always! We always order from Zenni any time we need glasses.
First time buying glasses online and am impressed so far. Easy ordering process, fast shipping and the Fran bees appear to be of good quality so far
Very cute frames, always wanted clear frames and these are perfect.
I bought a pair of the rounded eye glasses for a Harry Potter Halloween costume, and even with Rx lenses they were probably cheaper than buying a fake pair, and as a bonus I now have a back up pair of glasses just in case!
Fast delivery! Great quality frames. Only thing that would make my frames better would be springed hinges. But they're SUPER cute! Very trendy! And affordable! Thank you!
I will never order my glasses from anywhere else. I love them. They even fit better than when I have gotten them in-person.
Bought these glasses for my son, easy ordering and arrived sooner than expected. This is the second time ordering his glasses and even after 3 yrs they still had the frames he really likes.
Love this place for all my eye wear needs. Always have the best prices and super fast delivery of the ete wear.
Excellent quality and fast delivery! And many more orders are in the future
Really great and got here quick! Easiest and most affordable way for me to get glasses quickly.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members