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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Always a pleasure doing business with Zenni. Always get exactly what I ordered.
I received my glasses quicker than expected and have gotten many compliments. My only complaint was the fit was off a little and tight behind the ears but I adjusted them.
My first order didn't work for me but it was very easy to return it. I was offered a refund or store credit, chose store credit, and found the perfect pair! Really good quality, confirmation comfortable and looks great.
Good deal and good quality. Repeat order. Arrived on time.
Great quality glasses! And received them very quickly!
These are great quality my daughter likes them. Transition lenses work great!
It was very easy to order. The delivery was on time. I am very happy with my order. I will use Zenny again.
Great glasses for an excellent price, plus the night-driving clip ons work really well. I've been a Zenni customer for a few years now and the products just keep getting better.
I've ordered from Zenni many times and have never been disappointed. Thanks
My loves these glasses this is probably my 5th or 6th pair ordering for him. Very durable for a teenager and he loves the the transition lenses when he's outside. Definitely would recommend if you need good quality glasses at an affordable price.
Received my glasses faster than expected... and at a great price.
Ordered these for our 7 year old who is pretty rough on stuff. So far they are holding up well and I would definitely order again if need be!
So thankful I found this website. I was being quoted $150+ for my sons glasses which is way to much! MUCH CHEAPER but still excellent quality!
Quick shipping, great glasses, I love them! Great fit. Prescription is right on! Cannot suggest zenni more.
Love my new glasses, thank you! This is my 4th pair from Zenni.
Love them and fast shipping.The prescription was perfect.I get a lot of compliments.They always have great variety and colors on their site.Highly recommend.
Love my new glasses. Have ordered from Zenni many times and always get it right.
Glasses came in not damaged. They were exactly what we wanted for our little one.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for posting your enormously gratifying Zenni review of your experience ordering glasses from us.
We were delighted to read that you are very satisfied with the eyeglasses from your most recent order, o5144488150, placed on October 19,2022, for one pair of single-vision distance eyeglasses with our Blokz® blue-light-blocking feature.
It is great to know that the glasses were delivered quickly, that the prescription is perfect, and the frame you selected – full-rim, square, mixed-material, translucent frame 7826723, with black and gray temple arms and a frame width of 146 millimeters – fits you well.
We thank you again for posting your favorable review. Moreover, we want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.