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Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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I like the glasses I received. The quality is excellent and the price is unbeatable.
I needed single-vision sunglasses for outdoor sports, and these fit the bill! I even like the frame as well as my regular indoor glasses! I find this amazing since I obviously couldn't try them on in advance.
All went smoothly and I am enjoying my new affordable glasses and improved vision. Thank you, Zenni!
I use Zenni for my glasses and my toddler's glasses and we've never been disappointed! Thank you, Zenni for the great options.
Came as shown, quickly, and good fit. For the price, I will definitely be ordering a few back up pairs.
I received my glasses within 2 weeks of ordering. The process was easy and painless.
I loved the experience. It was the fastest & cheapest way to get glasses.I only gave 4 stars instead of 5 because the frames hurt my right ear.
I love using Zinnia, if for no other reason than I hate giving my money to Luxottica's near monopoly on eyeglasses.
Was a little worried i'd get scammed but it worked out perfectly, they came i. 4 days and i only paid $16. Kept putting off because glasses are so expensive but i am grateful i found this service
Love how my glasses look and feel.
They're lightweight and help me minimize my headaches. Such a steal! This is my 4th pair! (Only because my prescription changes not because they don't last)
Everything arrive in a appropriate time and in good condition
I love the frames and the simple experience of ordering with Zenni. High quality and complete with all of the features I want. My only critique is the peripherals/depth perception for these lenses feels a little weird and took some time to get adjusted to as compared to my other pairs of glasses and contacts.
Satisfied first time customer! Glasses of good quality, prompt delivery.
This was a new prescription and I said WoW! When I put them on. I couldn't believe how clear everything looked. My family has been getting glasses from Zenni for 10 years or so and have never been disappointed.
I love my new glasses and the site is super easy to navigate. So many frame styles to choose from, it was hard to pick!
Fast service...lots of optical options to choose from...my glasses are perfect! I will be purchasing my glasses from you all from here on out!
We loved the frame. It is beautiful and sturdy. Every thing was perfect, frame and lenses.
I got my glasses faster than the first time ordering!
The glasses were great, they arrived perfectly fine and fit me well besides the back of the arms which were very tight for me but were easily fixed using their guide on How To Adjust Your Eyeglasses, using the warm water method and some bending. No other issues and the quality is amazing.
Answer: Hi. We are sorry to tell you that we have recently and temporarily discontinued delivery to Spain. We hope to ship there again soon and we encourage you to check our website frequently to see when it is available again.
Answer: I had no problem with returning my initial pair of glasses. I contacted customer service via online chat and explained my reason for return and I was told I would receive 100% credit that could be applied to my reorder. I followed the return instructions given and kept track via USPS and the transaction went smoothly without any glitches.
Answer: Hi Reginald, thank you for your question! We do not manufacture only lenses, or lenses for non-Zenni frames. I am sorry about any inconvenience!
Answer: Hi. Yes, store credit is one of the options available when you contact us during the 30-day warranty period. And our Customer Service department will be eager to help you with the return. Please call us at 1-800-211-2105, email us at [email protected], or chat with us live by clicking on the floating Support button that appears near the bottom-right corner of any page on our website and a representative will issue a return authorization number and provide return instructions.
Answer: Hi. Progressive lenses contain three viewing areas: distance-, intermediate-, and near-vision - the distance vision area is near the top of the lens, the near vision area is at the bottom, and the intermediate vision area is in the middle. The clear viewing area is located in the central "corridor" of the lenses, so there can be a noticeable but expected blur when looking toward the edges of the lenses. Due to this design, and because there are slight differences between progressive lenses across brands, someone new to wearing progressive lenses may initially experience some difficulty adjusting to them; likewise, someone who is already accustomed to wearing one brand of progressive lenses may have some difficulty adjusting if they switch to a different brand, and they will find that it it will take some time to become accustomed to the new lenses. Despite the period of adaptation needed, we are happy to report that we do not receive a disproportionate number of complaints about our progressive lenses. However, we don't ever want to assume that needing time to adjust to the lenses is the only reason a customer could be having difficulty with their glasses; consequently, if you have recently purchased progressive lenses, and have problems seeing clearly through them, we encourage you to contact our Customer Service department at 1-800-211-2105. Doing so will give us an opportunity to address the issue and to offer you a proper resolution. Thank you for posting your question.
Answer: I had the same experience. Very disappointing. When I called about the problem they questioned the accuracy of my prescription. I was able to return them for a Zenni credit, less shipping costs. Waiting to see if the second pair is better...
Answer: Yes, it costs a little more for bifocal lenses. It does not however cost as much as it does in a typical eyeglass office/store.
Answer: None. There is no guarantee on anything (lenses or frames) beyond 30 days.
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...

