On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything arrived on time and as expected. Great option for glasses for kids who may need multiple pairs!
I just used Zenni for the first time after hearing about it from my sister and I love how easy and fast it was! There are a ton of options.
The process of returning glasses is quite involved and takes a while. Also, the web site makes it unclear how to actually return the glasses. It says to call a phone number. But all the menu choices on the phone have nothing to do with returns, so I had to guess a certain menu selection to attempt starting the return process.
Customer experience is king, and Zenni coud do better!
Glasses were delivered in record time. Thank you! I will continue to order from Zenni for certain.
Great customer service, great rating systems, great choices for lower price points. I do wish there were more browline glasses options, but they had good ones with many add on options.
It's easy to order and the glasses received is very good.
Good…………………………………………………………………………………………………………………….………………………………. Thanks ……………………………………………………………………..
I love my glasses and the styles are amazing! I placed one order to see if I liked them then immediately placed another order when I got the first order!
My order went missing. I reached out and it was resolved but never received my tracking number. Just had to wait for the second order to arrive.
Thank you for posting your Zenni review of your order o5128035865, placed on October 12,2022, for one pair of single-vision distance eyeglasses with our Blokz® blue-light-blocking feature, which we were sorry to learn was lost in transit.
Consequently, we apologize for any disappointment you experienced as a result.
When you contacted us about this matter, on November 9,2022, we issued a free remake of the order in the new order o5181322890.
We were happy to see on the U.S. Postal Service website that this order was delivered to you on November 17,2022, and we hope that you are happy with these eyeglasses.
We also hope that you have a wonderful Thanksgiving and a very happy holiday season!
Very quick and easy to reorder my son's glasses. Thanks for your help.
It was quick and easy and I'm grateful for the option to pay more to have them quicker especially as a mother of three who all wear glasses.
I was a bit nervous because OB the low price but the frames are high quality. My 7 year old looks amazing and I'm not worried about the frames as he plays and we tumbles around. I'm very happy with this purchase.
This is the second pair of these frames I've ordered for my 9 year old. The first pair cracked a bit and were scratched badly, after one year of wear, because he's a nine year old boy Reordering was so simple. He loves these frames and gets so many compliments on them!
Love this pair of glasses. They fit great, and don't slide down my nose.
Like the ease of ordering, priced right, love the glasses. Tracking info was incorrect, frustrating.
Great service, Got my glasses in a quick timeframe. Will order again
I'm happy I found Zenni Optical to get back up pairs of glasses. Especially when I don't want to pay hundreds for a backup pair. I will definitely be ordering another pair or two!
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of your order o5165077560, placed on October 27,2022, for one pair of single-vision distance eyeglasses.
You have placed more than 60 orders with us since the first order you placed, in 2017, and we were sorry to learn that your order o5165077560 arrived broken.
Consequently, we apologize for any dismay you experienced as a result.
We remade this order in the new order o5178831942, which the U.S. Postal Service website advises was delivered to you on November 12,2022.
We hope that you are satisfied with these eyeglasses, and we were happy to see that on November 13,2022, you placed a new order, o5183458006, for single-vision distance eyeglasses, and the post office website advises that these glasses were delivered to you on November 19,2022.
We also hope that you are satisfied with these eyeglasses, and that you have a wonderful Thanksgiving and a very happy holiday season!