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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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I had scratched old lenses and it was irritating, ordered from zenni and the delivery was faster than expected!
Easy. Quick. Reliable. Glasses are a little too big but I get compliments on them.
This isn't my first time ordering through zenni. Honestly they are rhe best I have no complaints at all
I absolutely love how quick and easy it was to order my glasses, I've received so many compliments on how cute they look. I suggest Zenni to all my family and friends
Quality is good, price us right. Arrived on time and was exactly what I ordered.
It was a good experience! They were just insanely tight! Returned them got store credit and bought more glasses that fit better!
Thank you for posting your Zenni review of the eyeglasses orders you placed with us.
We were sorry to read that the single-vision eyeglasses with our Blokz® blue-light-blocking feature from your first order, o5166390144, placed on October 27,2022 – in full-rim, square, acetate, spring-hinged, purple multicolor frame 4421917, with a frame width of 132 millimeters – were too tight to fit you well and wear them comfortably.
Consequently, we apologize for any disappointment you experienced as a result.
It was good to read that you returned these eyeglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account, and that you placed a new order for single-vision eyeglasses with Blokz® in full-rim, square, mixed-material, tortoiseshell and coral ombre frame 7813125, with a frame width of 137 mm.
We are happy to learn that this frame fits you much better, and that you placed another order, o5181804909, on November 15,2022, and that you used the store credit to pay for these single-vision eyeglasses with Blokz® in frame 7813117, which the same frame as frame 7813125, except its color is pink tortoiseshell.
We thank you again for posting your Zenni review, and hope that you have a wonderful Thanksgiving and very happy holiday season!
Price is amazing, the grey tint was darker than expected but works if you go somewhere very sunny. The frames are really cute would definitely recommend to my friends/family
I'm shocked that the process was so easy. My glasses are cute and they were less than $75 including taxes and shipping!
It's no one's fault but I'm just not a fan of the glasses. They are uncomfortable and don't fit well.
Thank you for posting your Zenni review of the most recent order for eyeglasses you placed with us, order o5130663623, placed on October 13,2022, for one pair of single-vision distance eyeglasses in full-rim, square, flexible-plastic, brown-and-beige ombre frame 2031915, with a frame width of 147 millimeters.
We were sorry to learn that these eyeglasses are uncomfortable to wear and do not fit you well.
Consequently, we apologize for any dissatisfaction you experienced as a result.
This order, which the U.S. Postal Service website advises was delivered to you on October 22,2022, is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, you may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If you would like to pursue one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and please provide the order number, o5130663623, to the customer service representative who answers, and please advise of the refund option you prefer.
We will email you instructions to return the glasses for the refund you select, and we will also email you a prepaid mailing label to use for return postage.
If you select the 100 percent store credit refund option, and you plan to place a new order for a pair of eyeglasses in a frame that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
Alternatively, you may email us, at [email protected], and if you choose this communication method, please put your order number, o5130663623, in the subject line of the email, and in the body of the email please advise of the refund option you prefer.
We hope that this will resolve this matter to your satisfaction, and we also hope that you have a wonderful Thanksgiving and very happy holiday season!
Fast delivery, got everything I ordered in a timely manner, for a good price.
I could not be happier with this purchase. I will probably order another pair for backup.
Excellent
The guy on the phone was fantastic,made it so easy.
This was my second order with Zenni and I am once again very pleased. The quality and prices are escellent and they got my prescription spot-on both times. Will definitely be buying from Zenni again.
Everything was processed quickly and correctly. I usually have to wait a long time period, but these glasses were sent very quickly. I appreciate the timeliness. Thank you.
Love my new glasses quick and easy ordering and fast shipping
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the most recent order for eyeglasses you placed with us, order o5118903756, placed on October 8,2022.
We were sorry to learn that these single-vision distance eyeglasses, in full-rim, square, plastic, black frame 228421, with a frame width of 144 millimeters and our Blokz® blue-light-blocking feature, were tight and needed to be adjusted.
Consequently, we apologize for any dissatisfaction you experienced as a result.
We hope that you were able to adjust the frame, perhaps using the information in our How to Adjust Your Glasses infographic (https://www.zennioptical.com/how-to-adjust-your-eyeglasses), found toward the middle of the bottom of every page of our website.
However, if you have not been able to adjust the frame to improve the fit, we want to advise that this order, which the U.S. Postal Service website advises was delivered to you on October 14,2022, was just about one week outside its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, we can make a one-time customer service exception to extend the warranty period on your behalf to invite you to return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If you would like to pursue one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and please provide the order number, o5118903756, to the customer service representative who answers, and please advise of the refund option you prefer.
We will email you instructions to return the glasses for the refund you select, and we will also email you a prepaid mailing label to use for return postage.
If you select the 100 percent store credit refund option, and you plan to place a new order for a pair of eyeglasses in a frame that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
Alternatively, you may email us, at [email protected], and if you choose this communication method, please put your order number, o5118903756, in the subject line of the email, and in the body of the email please advise of the refund option you prefer.
We hope that this will resolve this matter to your satisfaction, and we also hope that you have a wonderful Thanksgiving and very happy holiday season!