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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Have gotten 3 pairs off here, 1 wasn't the greatest, but they've all been affordable. I'm a happy customer.
Really happy with this service. I will definitely use it again in the future!
Love Zenni. Reliable and affordable! I've been ordering my glasses from them since 2014!
Super fast! I use Zenni several times per year to buy new glasses. I LOVE Zenni! They are affordable and high quality. I often try new and unique frame styles because they are so affordable.
I thought the shades would only change in the light/sun light.I will return the pair soon.
Ordering was easy and the cost was excellent. I absolutely love my new glasses!
I love my new glasses, they are well made and good quality with my prescription.
They're great honestly the thing I keep doing though is make sure you change your head size to fit your glasses otherwise they will squeeze the sides of your head. But that's is human error on my part but other than that great quality glasses
Received my order promptly. Love the new glasses. Great price.
Super affordable frames and lenses, fit perfect right out of the package and came super fast
Always a good experience with Zenni. Love my glasses.
Smooth experience, i get lots of compliments on my frames! And i can finally see!
It was a very fast and easy process. I will be using this from the future from now on,
Glasses came faster than i expected the lens and prescription were right on i love them so much. Highly recommend to order from this website.
My experience was good with Zenni, thank you for your good service. It took longer this time, that's the only thing that was unpleasant.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of your most recent order with us, o5172620760, for one pair of single-vision amber sunglasses.
We were sorry to read that you had intended to order photochromic (light-sensitive, auto-tinting) eyeglasses, and we apologize for any confusion or misunderstanding you experienced as a result.
The U.S. Postal Service website advises that this eyeglasses order was delivered to you on November 9,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
If you would like to return these amber sunglasses to us for one of our two refund options – either 100 percent refund of the price of the sunglasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and please provide the order number, o5172620760, to the customer service representative who answers, and please advise of the refund option you prefer.
We will email you instructions to return the glasses for the refund you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
Alternatively, you may email us, at [email protected], and if you choose this communication method, please put your order number, o5172620760, in the subject line of the email, and in the body of the email please advise of the refund option you prefer.
We will email you instructions to return the glasses for the refund you select, and we will also email you a prepaid mailing label to use for return postage.
If you select the 100 percent store credit refund option, and you plan to use the store credit toward the purchase of a new pair of photochromic eyeglasses – we have our own generic photochromic lenses, and we also offer Transitions® and Vision-Ease LifeRx® photochromic lenses.
If you have any questions about the best photochromic lens for you, we invite you to telephone Zenni Customer Service, and anyone who answers will be eager to assist you in your photochromic lens selection.
We hope that this will resolve this matter to your satisfaction, and we also hope that you have a wonderful Thanksgiving and very happy holiday season!