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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Ordering was easy, the glasses came pretty quick, we got the cool case my kid wanted and we personalized them too! Great prices and the glasses work great! A must for any house with boys who wear glasses (and occasionally take them off and drop them and step on them or have friends in school accidentally bump their glasses with a football...) Always have a backup from Zenni!
I branched out of my comfort zone & chose a bold frame. I love them!
Easy to pick out the frame and add prescription information. Check-out was quick and best of all, the glasses are affordable.
Top quality, lots of frame and lens choices, best prices anywhere.
I only shop at Zenni!
I absolutely love these! They definitely make a statement! The fit is perfect and they weren't that expensive either!
Great prices. Quick delivery. Best way to buy glasses.
The website can be a little confusing with the "add on" part but everything else is great. Fast manufacturing and shipping. I recommend Zenni to everyone!
The glass frame was not as I expected but it terms of the prescription lens it's amazing.
I also ordered anti-fog but it still fogs up
I ordered a pair of black rectangle glasses for my Halloween costume. When they got here I realized they had little stars on them!
I love getting new frames to switch up my style. These are a great basic, bold, black frame! A smidge tight on my temples, but I think the joint will stretch a bit over time. Perfect otherwise.
Zenni is wonderful. I totally love my glasses! I got them delivered so fast. I oder glasses
From Zenni all time. Really good prices. And
Excellent quality.
Thank you Zenni
These glasses are well made and fit perfectly. I'm very happy with them and will definitely order again.
Thank you for the replacement glasses. They are better than the old ones but the lenses are still a little loose in the frames and have a little clicking sound when sitting on my nose and I reposition them with my hand. But much less on an issue than the other pair.
Shipping time was great, and the Glasses turned out really nice
My daughter loves the glasses and fit perfectly on her face.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the most recent order you placed with us, order o5145675405, placed on October 19,2022.
We were happy to read that you are satisfied with your vision through the lenses of these single-vision distance eyeglasses with our Blokz® blue-light-blocking feature.
However, we were sorry to read that the anti-fog anti-reflective coating is not preventing the lenses from fogging up, and we apologize for any disappointment you experienced due to this matter.
We were also sorry to read that the frame you selected – full-rim, geometric, gold-and-translucent frame 7828723, with a frame width of 141 millimeters – appeared different when you received it from the picture of the frame on our website.
We apologize for any disappointment you experienced due to this matter, as well.
The U.S. Postal Service website advises that the order was delivered to you on October 28,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, if you would like to return the eyeglasses to us for an inspection of the anti-fog anti-reflective coating, or to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the glasses – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5145675405.
We will email you instructions to return the glasses to us for the inspection of the anti-fog anti-reflective coating or for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5145675405, in the subject line of the email and please advise whether you would like to return the glasses for an inspection of the anti-fog anti-reflective coating or for one of the two refund options.
We will email you instructions to return the glasses to us for the inspection or for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.
Moreover, we want to advise of some information we provide regarding the anti-fog anti-reflective coating: https://www.zennioptical.com/anti-fog-glasses, and https://zenni.zendesk.com/hc/en-us/articles/360058517833-How-Does-Anti-fog-Coating-Get-Rid-of-Glasses-Fog-.
We hope that this information is helpful, and we look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with an inspection or one of our two refund options.
We also hope that you have a wonderful Thanksgiving and a very happy holiday season!