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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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My daughters glasses came in timely fashion with no hassles. They came just as I ordered them and fit my daughter perfectly.
Perfect size, fit, sunglasses clip, and progressives for under $70. Perfection!
I don't know how they do it but Zenni provides a large inventory to choose from and offer quality products at a great price.
I like my glasses! They are comfortable with no rubbing and lightweight. Pretty sturdy too!
Of all the glasses companies online today, Zenni is by far heads and tails above the rest!
I have ordered 3 glasses and every time I was happy.
Awesome awesome experience. Glasses are a perfect fit. Customer service outstanding!
I was reordering some glasses due to a lost luggage issue. They were correct and came quickly. The price was good so I was able to replace them.
Good that's y I keep coming back love the low price and very stylish frames
I've never invested in prescription sunglasses instead just wearing ballcaps and other things to block the sun while wearing my normal glasses, but when I saw how affordable Zenni was I had to give it a try! I have nothing to compare it to, I've never even really worn non-prescription sunglasses because I can't see with them of course, but I think they're great! Sitting out by the pool in the sun this weekend and reading my book without having to figure out how to shade my book to avoid the burning brightness of the white pages is a completely new and extremely pleasant experience. And all for a small fraction of what I've been quoted elsewhere.
Work great. Polarization gives clear view. Provides relief from sun headaches
My glasses were way too small and they fit like little kid glasses. I like my last three pair of glasses I ordered from here and they did great on them but this last one was a complete disaster. Will not be wasting my money again.
I ordered red and description said red but they look pink. And my grandson will not wear pink glasses
So easy to use and great glasses. I have ordered multiple pairs from them and will continue to order. Customer service is great and glasses are affordable and always right
I really love my glasses. The process of ordering them were easy.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the single-vision eyeglasses with our Blokz° blue-light-blocking feature you ordered for your grandson.
We are sorry that when you received the glasses, you and your grandson saw that this full-rim, rectangular, acetate frame 102318, with a frame width of 132 millimeters, which is described as red on our website, is a magenta red, rather than a true red.
Consequently, we apologize for any disappointment you and your grandson experienced as a result.
The order, o4915073238, was placed on July 19,2022, and according to the U.S. Postal Service website, it was delivered to you on July 28,2022.
This means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, you may return these eyeglasses to us for one of our two refund options – either a 100 percent of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account used to pay for the order.
To receive instructions to return the eyeglasses for the refund option you select, as well as a prepaid mailing label to use for return postage, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to email you the instructions to return the glasses for the refund option you select, as well as the prepaid mailing label, when you provide the order number, o4915073238.
If the wait to speak with a customer service is lengthy, you may have an online Chat with us by clicking on the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4915073238, in the subject line of the email, and in the body of the email, please advise of the refund option you prefer.
We will email you the instructions to return the eyeglasses for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.
If you select the store credit refund option, and you plan to use the store credit toward the purchase of a new order for a pair of eyeglasses for your grandson in a red frame, we invite you to click on the small picture of the frame on our website so that it enlarges, so that you may scrutinize the enlarged picture of the frame, and please use the 360° view option, to examine the frame from all angles, to make sure that the entire frame is a true red, not a red with pink aspects.
We are eager to hear back from you, with your request for emailed instructions and a prepaid mailing label to return these eyeglasses for the refund option you select.
If you select the 100 percent store credit refund option, we hope that you will use it toward the purchase of a red frame that your grandson will like, and we also hope that this will resolve this matter to your satisfaction.