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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
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This was my first but definitely not last purchase! The only disappointment was waiting for them to arrive but that was impatience on my part because they ship super quick especially considering they were prescription sunglasses! Thanks Zenni!
My 4 year old daughter absolutely loves these. They're the first pair that she'll wear all day long.
These glasses were for my husband. He like them and feels he sees well with them. I am going to the eye doctor tomorrow and will be ordering from here if I need glasses.
Love my new glasses! The clear are just the cutest.
I was very pleased with my order and my son loved the frame.
Like the products, been a customer for at least 10 years so I must think they are worth while in spite of some price creep and the shipping time.
I love the color. Fits a little tight but I like them.
I really love these glasses they look great and fit perfectly I'm really happy with them
Got a nice pair of glasses for a steal. And they came pretty fast!
I got my glasses really fast with the expedited delivery that I paid for and I'm loving my new glasses.
I liked the process of trying on a virtual version of myself and able to try on glasses. The only thing I have issue with is you can't tell the fit of them and I'm having some discomfort with the glasses around my ear.
No issues with the purchase. Arrived on time. This isn't high school, don't put character minimums if you actually want people to fill these reviews out. People have stuff to do
This is my 3rd order of glasses through Zenni and I've been pleased with the product every time I've place an order.
The site works and it my lens came the DAY i need them. Thank you
I purchased sport frames for my son playing Hugg School football and preferring to wear his glasses during plays. Unfortunately with glasses on, he cannot slide on helmet; with helmet on he cannot put on glasses with the strap. Worth a try, but not $100
Thank you for posting your Zenni review of the Kids’ Sport Protective Goggles, in full-rim, rectangular, flexible-plastic, black and red ASTM F803 frame 743321, with a frame width of 127 millimeters.
We were sorry to read that he cannot wear the sport goggles and wear his helmet at the same time. Consequently, we apologize for any disappointment you and he experienced as a result.
This order is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore if you would like to return these goggles for one of our two refund options – either a 100 percent refund of the price of the goggles in the form of store credit to your Zenni account, or a 50 percent refund to the credit card you used to pay for the goggles – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you by emailing you the instructions to return the sport goggles for the refund option you select, once you provide the order number, o4900335636. They will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4900335636, in the subject line of the email, and in the body of the email please advise of the refund option you prefer.
We will email you the instructions to return the glasses for the refund, and we will also email you a prepaid mailing label to use for return postage.
We look forward to hearing back from you, with the refund option you select, in the hope that we may resolve this matter to your satisfaction.
Very pleased with my purchase. My daughters glasses arrived early and they are cute and she can see very well in them.
Great quality and comfort! I like how dark the Sunglasses are. They're comfortable on my face. Will order again from Zenni.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of your latest order for eyeglasses.
It was good to read that you like the Virtual Try-On feature, which enables you to see how a frame will look on your face – virtually.
However, we understand that this feature does not indicate how the eyeglasses will feel on your face when you are wearing them.
We are sorry that you are experiencing some discomfort around your ear, and we apologize for any dismay you experienced as a result.
You selected full-rim, cat-eye, flexible-plastic, black floral frame 2032916, with a frame width of 145 millimeters, for your single-vision eyeglasses with our Blokz® blue-light-blocking feature.
Insofar as you are experiencing some discomfort around your ear, we want to advise of an infographic, found toward the middle of the bottom of every page of our website, How to Adjust Your Glasses: https://www.zennioptical.com/how-to-adjust-your-eyeglasses.
We hope that this information is helpful in assisting you in adjusting the temple arms so that they are not uncomfortable on your ears.
But if you are unable to adjust the temple tips (the part of the temple arm past the bend at the ear) to improve the fit, since this order is within its 30-day warranty period, which starts the day the glasses are delivered, you may return the glasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the glasses.
If you would like to pursue returning the eyeglasses to us for one of these two refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you once you provide the order number, o4928450778, by emailing you the instructions to return the glasses to us for the refund option you select. We will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4928450778, in the subject line of the email, and in the body of the email please advise of the refund option you prefer.
We will email you the instructions to return the glasses for the refund, and we will also email you a prepaid mailing label to use for return postage.
We look forward to hearing back from you, if you are unable to adjust the glasses to improve the fit, so that we may offer you the emailed instructions to return the eyeglasses for the refund option you prefer, and also send you the prepaid mailing label to use for return postage.
In addition, we want to recommend the information provided in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
We hope that this information is helpful, and if you cannot adjust the temple tips to improve the fit of your glasses in frame 2032916, we look forward to receiving the returned eyeglasses so that we may issue one of the two refund options, and if you select the store credit refund, you may use the store credit toward the payment of your next order, which, if you use the instructions in the How to Measure Your Frame Size infographic, we hope will include one or more pairs of eyeglasses that will fit you well.