Zenni OpticalReviews 4,144

Thank you for posting your Zenni review.

We were sorry to read that the frame selected for the single-vision gray sunglasses on order o4922885957, placed on July 22,2022 – full-rim, round, stainless-steel, red frame 3218118, with a frame width of 131 millimeters – is too small to fit your daughter well.

Consequently, we apologize for any disappointment you and she experienced as a result.

We see a previous order, o4699036199, placed on April 23,2022, with the same prescription and pupillary distance (PD), for which a different, larger, frame was selected – full-rim, browline, mixed-material, black and gold frame 195421, with a frame width of 144 mm.

We see no notes in the database record of this order indicating that your daughter had an issue with the fit of this frame.

Order o4922885957 was delivered to you on August 6,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.

If you would like to return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card used to pay for it – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o4922885957.

When you advise of the refund option you prefer, the customer service representative will email you instructions to return the glasses for the refund you select, and we will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4922885957, in the subject line of the email, and in the body of the email please advise of the refund option you prefer.

We will email you the instructions to return the glasses for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.

If you select the 100 percent store credit refund, and you plan to use the store credit toward the purchase of a frame that will fit your daughter well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.

This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details.

It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.

We hope that this information is helpful, and we also hope to hear back from you soon with your refund option selection, so that we may resolve this matter to your and your daughter’s satisfaction.

Thank you for posting your Zenni review about the store credit that we issued to your Zenni account.

We were sorry to read that you were unaware that the store credit had been issued, and that if you had, you would have used the store credit toward the purchase of your August 10,2022, order, o4969520602.

Nevertheless, as we confirmed in our reply to your email of August 12,2022, your store credit never expires, and it will remain in your Zenni account until all the $32.95 has been used.

We hope that this information is helpful, and we also hope that you are satisfied with the white and gold frame, 195430, you selected for the bifocal eyeglasses on your order o4969520602.

We thank you again for posting your Zenni review.

Thank you for posting your Zenni review of the most recent order for eyeglasses you placed with us.

We were sorry to read that the prescription entered for this order for one pair of single-vision eyeglasses is not working, and we apologize for any disappointment you and your daughter experienced as a result.

This order, o4922139676, was placed on July 22,2022, and according to the U.S. Postal Service website, it was delivered to you on July 29,2022. This means that this order is within its 30-day warranty period, which starts the day the glasses are delivered.

Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o4922139676.

Please have a copy of the prescription used on this order handy when you call, because the customer service representative who answers will ask you to confirm that you entered the prescription correctly.

If the pupillary distance (PD) is not on the prescription, please be prepared to confirm how it was obtained – self measurement, friend or family member measurement, or eye doctor measurement.

If you confirm that the prescription and PD were entered correctly, we can email you instructions to return the eyeglasses to us for an inspection. We will also email you a prepaid mailing label to use for return postage.

If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free. But if we find no manufacturing errors, we can offer you one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card used to pay for the order.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support at the lower right-hand corner of every page of the Zenni website.

You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4922139676, in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained.

We thank you again for posting your review, and we apologize again for the issue regarding the prescription. We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction.