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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Process was easy and my glasses arrived quickly. Thank you.
Very lightweight! I wish I had gotten the oil resistant coating, though. It's not easy to clean.
Always the best service and quality! I only order from Zenni
I thought the ordering process was easy. Customer service was very helpful with the measurements. The glasses were made very quickly but took longer than I expected to arrive. When I called customer service they said they were coming from overseas and would start to
Track once they were in the US. I don't know that I would have chosen to order if I knew this was the case. The website indicates they are manufactured in the US. Shipping label had a third location, also not mentioned on website.
Great! They fit great and I can't wait to get another pair of regular glasses
Everything was right on issues at all I am not one for surveys please don't send these.
Zenni customer Service offered me to return the glasses and receive store credit. That was a great solution.
My order came in quicker than expected and my son was able to have his glasses before school started. My saved prescription made it quick and easy to order.
Pretty good glasses. The frames were a little pinchy at first but I think my face has worn into them.
Estoy muy satisfecho con mi compra,
Excepto por el fotocromado, (photochromic). No se oscurece lo suficiente, queda de un tono muy claro
Y no protege la vista.
I didn't realize till later the glasses are a little smaller than I expected and they feel tight even after loosening them. But they are wearable and i will keep them.
So totally easy to enter your info and the virtual try ir on feature is great. Couldn't be more happier with my experience
Zenni's allows a quick and efficient shopping experience for frames that feel they are specifically catered to you! I used their virtual try-on function and found the frames best suited to me. Before I knew it, the frames were here and in perfect condition. Highly recommend ordering trendy, inexpensive, and high-quality glasses from here.
I'm thrilled with my prescription sunglasses! Practical and fashionable, it's a DELIGHT to be able to see properly at the beach and while driving, AND I feel cute!
I had eye strain prior to this pair of glasses. It is amazing how well it blocks light rays and so I purchased for office work, I was originally going to wear them only for computer use. However, due to excellent coverage and comfortable fit, I am now wearing them as my everyday pair of glasses. Thank you.
Very satisfied with my glasses. Everything was perfect and I received my glasses in a timely manner.
Had doubts that my glasses would be right especially since they needed bifocals. When I received them everything about them was perfect. Pleasantly pleased.
Love my new glasses! Easy website to navigate through to purchase them. Also quick delivery too and my glasses are so comfortable and i love how affordable they are.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the first pair of eyeglasses it appears that you ordered from us.
We were sorry to read that the frame you selected for your single-vision eyeglasses – full-rim, rectangular, flexible-plastic, black and green Kids’ frame 2021721, with a frame width of 116 millimeters – was too small to fit you well.
Consequently, we apologize for any disappointment you experienced as a result.
Nevertheless, we were happy to read that you are pleased with the customer service you received regarding this matter.
However, we do not see in the notes in the database record of the order any indication that the customer service representative who assisted you advised of an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
We hope that this information is helpful, and we look forward to receiving the returned eyeglasses in frame 2021721, so that we may issue the store credit refund, and you may use the store credit toward the payment of your next order, which, if you use the instructions in the How to Measure Your Frame Size infographic, we hope you will be prepared to select a frame on your next order that will fit you well.