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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Ordered a pair of glasses for my son. This was the first time we had used Zenni and I was nervous about the fit because he has a small face for most glasses we tried on in at the optometrist. The measurements worked well and they are a great fit! Great quality and scratch resistant at a great price! Will order again!
Quick delivery & perfect fit! Thank you Zenni will definitely order again!
I enjoy wearing a variety of eyeglasses to match my clothes... and my mood. The affordability of Zenni glasses makes this possible!
This is my second pair of glasses from this site and I love them all the same. Same quality for hundreds of dollars cheaper than big optical companies. These frames are super cute, they fit well. Like all glasses they're a bit snug and then loosen over a couple weeks.
100% recommend!
Fast shipping amazing prices & love love love my new glasses!
I am a many year customer and can not say enough good things about this company. I have a tricky prescription with a high amount of astigmatism and the prescription is always right on and it doesn't cost me $800 like a dozen optical shop.
Great products and service. Product arrived in a timely fashion.
I brought some polarized progressive glasses 8 days before I was leaving for a 2 week vacation to Jamaica. Wasn't sure would arrive in time but they did. Fit was perfect, exactly what I wanted.
The glasses arrived in perfect shape; just what I wanted. Thanks for packaging them so securely.
The glasses which I ordered were perfect in size shape and color. It also arrived earlier than expected.
Hello, Overall I'm happy with my cute glasses. I bought 2 pairs of corrective lenses and 2 pairs of computer glasses. Yes, I still have to take my glasses to a store for adjustment and, yes, a Zenni order for me requires a lot more time than going to a higher priced optical store, but it's great to be able to save money. In addition to the myriad of measurements involved in a good fitting pair of glasses, one's head width at the eye/ear level should be considered. One of my pairs of computer lenses is squeezing my head. Perhaps it's happening because my PD is smaller than average, while my head size is not. So, my suggestion to Zenni is to add head width to your calculations. Thank you.
Fit great! Very good quality, thank you. Better than the glasses I got from the eye doctor!
The glasses came in when they said they would. They were cool. Thanks.
Excellent quality, economic prices, details prescription easy to understand
Perfect glasses, high quality frames. Received them very fast
Nice color. Good fit and excellent vision.
This is the second purchase of this frame. Very stylish.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members