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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I love zenni's selection and virtual trial! I spent a long time picking out the perfect glasses and I love them! I even got a compliment and passed them on to zenni!
It can faster than what I expected. My son's prescription was right and he loves his glasses.
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Glasses fit and look great. Very highly recommended.
Finally can see well again. Mostly for the computer at work.
Thank you
Very good experience, very responsive customer service after returning first pair. Quality is good and fit perfect, will definitely order more items.
Order received. I have no complaints. I like my frames very much.
I really like zenni and will be ordering again. I love my glow in the dark glasses. Thank you
My son lost his glasses at summer camp (16 hours away from the optometrist!) but because we got them from Zenni, I was able to reorder the same exact frames and Rx in minutes. Awesome!
I love the stylish glasses I bought from Zenni's. They were the perfect price for me to not worry about breaking them or scratching them
The order was received in perfect condition and with sufficient packaging. No scratches and as advertised.
Efficient, prompt, perfect style offered. Ordering was easy as well as download of prescription.
The ordering process was easy and straight forward.
This was my first experience buying glasses on-line and I have to say, it was a simple process; and, my glasses arrived several days sooner than expected. I would not hesitate to buy a second pair through Zen Optical.
I am forever happy and recommend Zenni. Great quality glasses for amazing price and they last! Costumer service is awesome, everyone from my 5 year old to my husband use Zenni, we have for years and have never had a bad experience!
Hi, I was very happy with the unique style of these asymmetrical frames. I used them for photos I'll use to promote my music at https://brickbosso.bandcamp.com and brickbosso.com.
My glasses came really fast with a case and cleaner very easy to order and will definitely order from here again
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members