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Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Hello. I want to say that the quality of the zenni glasses surprised me because of their cheap price. I wasn't expecting to get that great of a deal. They probably will last me years and never break, thank you
Easy to order and save new prescription. Several options for prescription lenses also with UV coatings. Many frame styles to choose from.
Great pair of glasses. They do get loose after a short period of time.
I heard about Zenni from a lady at the store. She was so excited about Zenni, but this was years ago and I had just gotten new glasses. My prescription changed and I went into get a new one. I remembered how excited the other lady had been and I found the company! I loved the feature where I got to try the glasses on my face! It helped me find ones that I love.
It was so quick and easy to order my glasses! Will order from Zenni again
I ordered sunglasses and found the ordering process easy to use. The updates I received as to the processing of my order were informative and helpful. All was done in a timely manner. I have used Zenni before and will continue to use it in the future.
The frames were great quality AND were cheaper than my eyeglasses place. Glasses even came in a little early. I would definitely recommend!
Only place i get my glasses.
Have been buying them from zenni for years.
I only waited for two weeks for my glasses and they came in perfect condition. Everything that I needed.
I kept my expectations in check as I assumed that mail-order glasses would be just a bit off. Well I am happy to say that I am very impressed with the pair I received. Thinking of getting a pair of sunglasses now!
My glasses came before they was due Perfect timing
Absolutely love my frames and love how clear it is. I have gotten so many compliments already
Great! Ordering went perfectly and I received my glasses exactly when they said I would.
I have gotten so many compliments on this pair! Just right!
Cheap and cool glasses. Shipped much quicker than I expected, too. Can't complain!
I ordered color changing glasses for my daughter. I loved that I could get them custom engraved with her name. The quality is fantastic and they arrived quickly.
I like my glasses but the fit is a bit loose and I haven't had much luck w the tips to adjust them.
Everything went smoothly, the lenses corrected my vision very well. I was disappointed in my reader glasses frames (cat eye shape. The colors of red and yellow are VERY subtle, much less color obvious than in the online representation. No complaints other than that.
Answer: Hi. We are sorry to tell you that we have recently and temporarily discontinued delivery to Spain. We hope to ship there again soon and we encourage you to check our website frequently to see when it is available again.
Answer: I had no problem with returning my initial pair of glasses. I contacted customer service via online chat and explained my reason for return and I was told I would receive 100% credit that could be applied to my reorder. I followed the return instructions given and kept track via USPS and the transaction went smoothly without any glitches.
Answer: Hi Reginald, thank you for your question! We do not manufacture only lenses, or lenses for non-Zenni frames. I am sorry about any inconvenience!
Answer: Hi. Yes, store credit is one of the options available when you contact us during the 30-day warranty period. And our Customer Service department will be eager to help you with the return. Please call us at 1-800-211-2105, email us at [email protected], or chat with us live by clicking on the floating Support button that appears near the bottom-right corner of any page on our website and a representative will issue a return authorization number and provide return instructions.
Answer: Hi. Progressive lenses contain three viewing areas: distance-, intermediate-, and near-vision - the distance vision area is near the top of the lens, the near vision area is at the bottom, and the intermediate vision area is in the middle. The clear viewing area is located in the central "corridor" of the lenses, so there can be a noticeable but expected blur when looking toward the edges of the lenses. Due to this design, and because there are slight differences between progressive lenses across brands, someone new to wearing progressive lenses may initially experience some difficulty adjusting to them; likewise, someone who is already accustomed to wearing one brand of progressive lenses may have some difficulty adjusting if they switch to a different brand, and they will find that it it will take some time to become accustomed to the new lenses. Despite the period of adaptation needed, we are happy to report that we do not receive a disproportionate number of complaints about our progressive lenses. However, we don't ever want to assume that needing time to adjust to the lenses is the only reason a customer could be having difficulty with their glasses; consequently, if you have recently purchased progressive lenses, and have problems seeing clearly through them, we encourage you to contact our Customer Service department at 1-800-211-2105. Doing so will give us an opportunity to address the issue and to offer you a proper resolution. Thank you for posting your question.
Answer: I had the same experience. Very disappointing. When I called about the problem they questioned the accuracy of my prescription. I was able to return them for a Zenni credit, less shipping costs. Waiting to see if the second pair is better...
Answer: Yes, it costs a little more for bifocal lenses. It does not however cost as much as it does in a typical eyeglass office/store.
Answer: None. There is no guarantee on anything (lenses or frames) beyond 30 days.
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...

