Zenni OpticalReviews 4,144

Thank you for posting your Zenni review of the eyeglasses you received.

We were sorry to read that the eyeglasses you ordered are larger than you expected. Consequently, we apologize for any disappointment you experienced as a result.

You placed two orders with us. The first, o4909738369, placed on July 17,2022, was for one pair of single-vision eyeglasses in full-rim, rectangular, titanium, spring-hinged, platinum-colored frame 139311, with a frame width of 138 millimeters.

The second order, o4934076360, placed on July 27,2022, was for one pair of single-vision eyeglasses with our Blokz® blue-light-blocking feature, in full-rim, rectangular, acetate, tortoiseshell frame 103125, with a frame width of 137 mm.

We do not know if you are referring to one or both frames. Nevertheless, both orders are within their respective 30-day warranty periods, which start the day the glasses are delivered.

Therefore, you may return them to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

If you select the 100 percent store credit refund, and you plan to use the store credit toward the purchase of one or two new pairs of eyeglasses that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.

This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details.

It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.

If you would like to pursue returning the eyeglasses in either frame 139311 or 103125 or both for one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the relevant order number, either o4909738369 or o4934076360 or both.

They will email you the instructions to return the glasses for the refund option you select, and they will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at [email protected], and if you choose this communication method, please put your relevant order number, either o4909738369 or o4934076360 or both, in the subject line of the email, and in the body of the email please advise of the refund option you prefer.

We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.

We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with the refund option of your choice, and that you may place a new order for one or more pairs of eyeglasses in frames that should fit you well.