Zenni OpticalReviews 4,144

Thank you for posting your Zenni review.

We were sorry to read that you could not see well with the two pairs of single-vision eyeglasses you ordered with our Blokz® blue-light-blocking feature, and that the lenses pop out of the rims of the frames when you bend the frames slightly.

Consequently, we apologize for any dissatisfaction you experienced as a result.

We want to confirm that we have received both pairs of eyeglasses for an inspection. We will perform the inspection within 14 business days from the date that they glasses are delivered to our Returns team. When we have inspected the glasses, we will email you the inspection results.

If our inspection finds no defects on the glasses, we can return them to you or issue one of our two standard refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

However, insofar as we promised to issue a full refund of what you spent on this order, $132.75, to the credit card you used to pay for it, if we find any defects on the glasses, when we email the results of the inspection, we will also advise that we are issuing this refund.

We hope that this will resolve this matter to your satisfaction.

Thank you so much for posting your very gratifying Zenni review.

We are happy to know that although you were nervous about buying eyeglasses online, when you received the bifocal glasses in the classic full-rim, browline, mixed-material, black and gold frame 195421, with a frame width of 144 millimeters, you were relieved to discover you like the bifocals you ordered.

Ms. Vette, we thank you again for taking the time to post your favorable review. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs and we hope to do so for many years to come.

Thank you for posting your Zenni review of the two orders you placed with us in 2022.

We were happy to read that you found the experience good, and you are happy with your eyeglasses, which you say are made very well.

However, we were sorry to read that the frames you selected are a little big, and we apologize for any dismay you experienced due to this matter.

On July 21,2022, you placed order o4919959579, for one pair of standard progressive eyeglasses with gray photochromic (light-sensitive, auto-tinting) lenses and our Blokz® blue-light-blocking feature, in full-rim, cat-eye, acetate, spring-hinged, tortoiseshell frame 4425139, with blue temple arms and a frame width of 137 millimeters.

On the same date, you also placed order o4920320236, for one pair of single-vision distance eyeglasses, also with gray photochromic lenses and Blokz®, in full-rim, rectangular, mixed-material, smoke gray frame 4435412, with textured temple arms and a frame width of 134 mm.

These two orders were delivered to you on July 28,2022 (o4920320236) and July 29,2022 (o4919959579), which means that they are within their respective 30-day warranty periods, which start the day the glasses are delivered.

Therefore, if you would like to return one or both pairs of glasses for one of our two refund options – either a 100 percent refund in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the glasses – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the eyeglasses to us for the refund option you select once you advise of the relevant order number, either o4919959579 or o4920320236 or both. We will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at [email protected], and if you choose this communication method, please put your relevant order numbers, either o4919959579 or o4920320236 or both, in the subject line of the email, and in the body of the email please advise of the refund option you prefer.

We will email you the instructions to return the eyeglasses to us for the refund option you select. We will also email you a prepaid mailing label to use for return postage.

If you select the store credit refund option, and you plan to use the store credit toward the purchase of two new pairs of eyeglasses in frames that will fit both wearers well, or if you want to keep these eyeglasses and later order new pairs of eyeglasses that will fit both wearers well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.

This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details.

It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.

We hope that this information is helpful. If you decide that you would like to return one or both pairs of glasses, we look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with the refund option of your choice, so that you may place a new order for one or more pairs of eyeglasses in frames that should fit you well.

Once again, we hope that the information we provided is helpful, and we thank you again for posting your review.

Thank you for posting your gratifying Zenni review.

We were happy to read that you like the glasses and how the fit your face.

However, we were sorry to read that you had been unaware that the temple arms are two-toned and that they have sculptured curves, which you refer to as wings.

Consequently, we apologize for any disappointment you experienced as a result.

In addition, we want to advise that, when you are shopping for frames on our website, if you click on the small picture of the frame so it enlarges, you will see the 360° view option. If you click on this, you will see the frame from all angles, which includes the temple arms and, for this frame, the saddle bridge.

We hope that this information is helpful, and we thank you again for posting your favorable review.

Thank you for posting your Zenni review.

When we saw that you assigned us one star, we braced for some critical comments. However, we were happy to read that you have no complaints, and that you plan to continue to order prescription eyeglasses and sunglasses from Zenni.

A review of your 2022 orders shows that all five orders you placed this year were for single-vision prescription sunglasses. We see no notes in the database records of any of these orders indicating you had any issues with the sunglasses you received.

We thank you again for taking the time to post your gratifying review, and we are pleased to know that you plan to continue using Zenni for your prescription eyeglasses and sunglasses.

Thank you for posting your Zenni review.

We were sorry to read that you are not able to focus as successfully as you are with eyeglasses you purchased locally.

Consequently, we apologize for any disappointment you experienced as a result.

Your order o4872168913 was a few days outside its 30-day warranty period when you posted your review, but your order o4914574367 is within its 30-day warranty period.

Nevertheless, we will be happy to extend the warranty period for order o4872168913 to allow you to return both pairs of standard progressive eyeglasses (the ones from o4872168913 are yellow fashion-tinted eyeglasses) for an inspection.

To pursue returning the eyeglasses to us for an inspection, if you confirm that you entered the prescription and pupillary distance (PD) correctly, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you advise of the order number, either o4872168913 or o4914574367 or both.

Please have a copy of the prescription handy when you call, because the customer service representative will ask you to confirm that the prescription was entered correctly.

If the pupillary distance (PD) is not on the prescription, please confirm how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at [email protected], and if you choose this communication method, please put your relevant order number, either o4872168913 or o4914574367 or both, in the subject line of the email, and in the body of the email please attach a copy of the prescription and if the PD is not on the prescription, please confirm how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage.

If our inspection finds any manufacturing errors on the glasses, we can offer to remake them for you for free.

But if it turns out when you read the prescription to us that something was entered incorrectly on the order, we can offer you one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card (o4872168913) or PayPal account (o4914574367) you used to pay for the order.

We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction.