Wyndham Hotels and Resorts

I booked a stay in Jersey and was mistakenly booked into a HoJo in New Mexico! Their fault, not mine. I cancelled right away but was refused a refund!
They billed my credit card for $419.00 and are going to try and keep it
The site manager, Gilda, is pathetic and could NOT care less about fixing this problem. So far, apparently, neither does Wyndham!
Beware and stay elsewhere.

The LaQuenta Airport hotel EAST needs new management. They allow scammers in yo cheat and basically rob their guests. Call on a menu they supplied, after waiting an hour, the delivery guy shows up, hands me a bag and said he had to run. I gave him $40.00 ($34.00 & $5.00 tip), he takes off, I ho into our room to find 2 very small pieces of chicken, some rice & French fries.
NOT yhe 2 dinners I ordered! My issue is the front desk said they they know nothing! So either the counter person was busy on her cell phone and not watching the door. These thieves have keys or, the side doors were left open.
If you and your family are not safe in a hotel, DON'T EVER STAY THERE. I know I won't.

I bought a 4 day/3 night vacation package for a reduced price if we attended their time share presentation. They told me we could stay at some nice places in Florida but when I tried to book, only low quality hotels available. To stay at a nicer property, you must pay more money. Total bait & switch operation. I will NEVER stay at a Wyndham facility again! I'll sleep in my car first! Do your research before doing business with them, lots of complaints to read about!

I purchased with Wyndham in 2019 and right after Covid hit the nation. I completely forgot about the membership. I received a letter stating they are extending the membership. I called in October and was advised they will send the request for the extension. I did not receive a call, email or a letter in the mail advising of the extension. I decided to call today 4/4/22 to see if it was extended and was advised my membership expired and there's nothing that they can do. $5000 down the drain. All I need is 3 days and they completely refused to help me. I will never make any vacation purchase with Wyndham again.

Not only did they take my money for a suite and say no after I had told them we had a small dog. I'm still fighting to get it back the overcharge in Anderson Ca. We have experienced nothing but dirty rooms. Sadly we booked 3 rooms with them on our journey from Ca to Ohio and what we got was awful dirty rooms. Dirty on the towels, dusty dirty rooms all the way around. I will never ever stay at one of their hotels again. They are awful and have ruined the way hotels were and their way is letting you check in to broken things, plugs not working and dust and really bad dirty rooms. Don't waist your money.

You must call up and wait 20 min. To cancel a reservation or make changes! And then, you get a person that you can't understand at all, with very thick accents, that are not at all knowledgeable about their program, and refuse to help. And, then, when I asked for a manager, they slammed the phone down on me! And, I have had to wait now about an hour and a half, to cancel a reservation, and I keep getting disconnected, and I havent' been able to do anything!

I work for a hotel chain. Wyndham customer service and corporate are absolutely unprofessional and treat you as if your not important. Do not use this chain! Low budget properties and unprofessional corporate agents. I have never had such a horrible experience!

We stayed at 114 middle Dante dr Knoxville tn. There were mice droppings all over and just plane filth! What looked like human crap on the floor beside bed! Mold all around the bath tub handles and very noises! We are members of the Wyndham Rewards program but if this is what we get forget it! I'll sleep in car next time! Train your housekeepers! 0 stars!

On March 29th 2022 I was staying at Supereight at 8094 Washington Blvd in Jessup, MD. I extended my stay one more night, and paid at 5:30 AM. The desk clerk said the charge is $66.00, when he asked me to sign the receipt, I saw that it was $65.32. I asked him for my change, he said "this is not a gas station" we don't give change. I had too threaten to call the police in order to get my change and a receipt.

I attempted to reserve and pay for a room for a friend in a different state. I made the reservation clearly explaining that the person checking in would not have a credit card. I also explained they a second person would be dropping off some belongings. When the person arrived to drop off the belongings the staff was rude and stated they could not find the reservation. I called and gave them the confirmation number and the reservation was found to be in my name. I again explained to the staff the situation and the belongings were dropped off. When the guest arrived they would not let him check in and after I called they wanted me to email a photo of my credit card an driver's license. For security reasons I did not want this much of my personal information in an unsecured email. They were rude and cancelled the reservation. The next day I called the customer service line and they used the excuse of new people. If you want this level of service stay at a Wyndham hotel.

I have stayed at La Quinta Inns for several years with great results. However, on 3/19/22 we stayed at a Wyndam (Microtel Inn) in Baton Rouge, La. The room was not to clean and the bed was unbelievable. It rocked from side to side. I will not stay at a Wyndam again.

Racism is real the maintenance whom is the Uncle is one of the owner nasty with the laundry COVID19 is real there I requesteda call from the Heath Department I've the Whyndam about the issue and I've never had help after.
Humiliation and intimidation is real
Please can some help
They stick together here

I cannot believe how dirty & neglected these hotels taken over by Wyndham have become! I stayed at a days inn last night…smell of smoke, refrigerator and microwave missing from our room, holes in ceiling, shower curtain reeks of smoke and supposed to be all non smoking, didn't do breakfast as stated when made reservation! Also stayed in a americinn and the pool was open and literally had the pool floor and stairs covered in fungus! I took pics it was so disgusting! The beds and pillows in both places were uncomfortable and the pillows were lumpy! The carpet reeks of pet! DO NOT STAY IN THIS CHAIN THEY DO NOT CLEAN OR MAINTAIN THEIR PROPERTIES!

Horrible service at the restaurant still never contacted by them. Told by resort not allowed to use the facilities unless we went to time share briefing. Had other issues with noise and couch breaking out with bites and rash but nothing had been done by that point so no point in complaining anymore. Was called by hotel said since we didn't complain to the they couldn't do anything that the sales department is separate. The restaurant is separate as well then sales called to follow up but funny thing they never called me the first time. Told me it was a misunderstanding and apologized but no accountability even called and asked for Morgan. There is no Morgan they are not even sincere enough to get the name straight before the call. We paid for an over priced motel 6 with no service stay away from Margaritaville Saint Thomas

WYNDAM CARES NOTHING ABOUT THEIR MEMBERS. IVE SPENT THOUSANDS STAYING IN THEIR HOTELS. AND MY TRIP OVER JAN 21 WAS A TOTAL $#*! SHOW. THEIR INABILITY TO CORRECTLY DISPLAY THEIR PET POLICY WAS A JOKE. THE DAYS INN IN CLEARFIELD LIED ABOUT THE ENTIRE SITUATION. AND I ENDED UP SLEEPING IN MY CAR AND WAS NEVER REFUNDED PAYMENT FOR THE ROOM, IVE BEEN TOLD CALL BACK CALL BACK ONLY TO CALL A 4TH TIME AND GET CALLED A LIAR. IVE NEVER BEEN SO UPSET WITH THE LOW LEVEL OF CUSTOMER SERVICE. I WILL NOT LET THIS GO. IVE BEEN A LOYAL CUSTOMER AND WHAT IT REALLY BOILS DOWN TYOO IS THIS BUISNESS IS A JOKE. YOU WILL NEVER GET ALL OF WHAT YOU SUPPOSIVLY EARN IN POINTS. AND BEING BLUE MEMEBER OR PLATINUM YA STILL GET THE RUN AROUND AND TREATEDLIKE $#*!. NOT TOO MENTION ALL THE INCONVIENCE AND GETTING CALLED A LIAR. BBB HERE I COME.

The worst 1 star hotel I've ever stayed in. It's not 1 star? Well it should be. The staff was a negative 50 stars. The hotel was dirty (though the floors in the lobby and hallway are nice) and the rooms were a pit. Let's not even talk about the rodents in the ceiling. How Wyndham gave this guy a hotel to run astounds me. So aside from the ridiculously untrained and uncaring staff... Aside from the conditions... aside from the laughable "to go breakfasts" (maybe not give someone a old hard boiled egg and a rotten apple?) Aside from the carpet in the room that's 60 years old... This place should be torn down and everyone FIRED!
I checked in on a Thursday afternoon. While checking in the lady (?) behind the counter was talking to her bf, husband, or side buddy... whatever. She ended up double billing me. I called this to her attention as I was notified while still standing at the check in counter. She was baffled. Quite honestly, spelling her name out loud probably baffled her. So she says she'll have someone from accounting call me and this will be taken care of right away. Next day, I ask two knuckleheads for a status update on the situation. The guy had no idea what I was talking about but said he took care of it. (he did not)
Friday night I spoke with "Billy"... Billy is a woman or at least that's what she's selling. Anyway... She tells me how wyndham just took over on the 1st of the year and how the system is new and mistakes happen. I said... Yes, mistakes happen. You're right... however, I'm not concerned with your mistake, I'm concerned with the lack of follow up and I'm concerned with the solution. I'll call you later today she says.
No Call.
Took till Saturday afternoon from someone claiming to be the GM and said someone from accounting would call me monday morning. It's Tuesday... no call. No call, no follow up and no care. If you're still with me and are wondering if I got my money back yet... No. Essentially I paid over $700.00 for a 3 night stay in a 60 year old dump disguised as a Wyndham hotel. Not only wasn't it worth the original amount to stay there, it wasn't worth a $1.00 to stay there.
So thanks Syed Abbas. Thank you for... well... Nothing. Not nothing I guess. Thanks for stealing my money and all the wasted time talking to people who could of cared less. Very disappointed with Wyndham.

If I could give 0 I would. I'm not one to complain online about places (in fact, I have maybe twice in my life) but this hotel chain is the worst hotel I have ever stayed in. The customer service is absolute trash. I was issued a refund back in September 2021 after months of calling back and forth (our room wasn't cleaned before we stayed and they had no other rooms available) I received the check, deposited it, and then they took it BACK out of my account. The check was bad. Now corporate refuses to give me my money back. I have proof of what happened and every single person I have talked to has been rude and has 0 idea what they're talking about. I'm convinced they hire people, give them 20 minutes of training and call it good because they are are ignorant as all hell. Do NOT stay in one of their hotels.