VividSeatsReviews 2,376

AFTER 36 HOURS BEGGING FOR MY TICKETS TO BE TRANSFEERED TO ME I WAS LEFT AN HOUR AWAY FROM HOME AT A VENUE I PAID $40 CASH TO PARK AT WITHOUT TICKETS! AND YOU KNOW THE BEST PART? THEY ACTUALLY TOLD ME THERE IS NO GAURANTEE OF A REFUND! THEY HAVE TO INVESTIGATE! INVESTIGATE? WHAT'S THERE TO INVESTIGATE?! YOU DIDN'T DELIVER TICKETS I BOUGHT *6 MONTHS IN ADVANCE* AND THEN HAD ABOUT 15 DIFFERENT CHAT/PHONE REPS LIE TO ME FOR 2 DAYS THAT THERE WAS NO PROBLEM AND MY TICKETS WOULD BE DELIVERED! THEN YOU HAVE THE BALLS TO MARK MY ORDER AS DELIVERED LIKE YOU DID NOTHING! IF YOU BUY FROM THIS COMPANY YOU WILL LOSE YOUR MONEY! VIVIDSEATS IS FULL OF LYING THIEVES! AFTER COMPLAINING THEY EVEN THE GALL TO MARK MY ORDER AS "DELIVERED"!

I bought 3 tickets to Raiders/Vikings for $513.00 each. You don't see the sevice fee of $167.00 PER TICKET until you press purchase, and then its TO LATE! NEVER AGAIN!

Worst customer service ever. Purchased tickets in advance. Spent a full week trying to get my tickets and it's hours before the game and still no resolution. They hang up in your face, the staff is completely clueless on how to do their job. This is no exaggeration, I've spoken to over 20 different representatives to whom all couldn't help. They refuse to put you in contact with management. They lost my tickets and pretty much told me oh well. Would never purchase another ticket through these crooks again. The worst part is that me and my 5 kids flew and traveled to be at this game and vivid seats took my money for 6 tickets. Worst company ever

Horrible experience. The company decides when you get what you have paid for in full. They also dictate whether or not you can sell your paid for electronic ticket. Never again.

These guys are crooks! Don't trust these guys or the website. We purchased tickets for Fri night 730. Come to find out they changed to Sunday at 2pm. Customer service was a joke. No live person. You can't even resell tickets you purchase through their own website!

Vivid Seats is ridiculous. I decided to take my daughters to an away football game and bought tickets for them in the same visitor section that I already had tickets in. The next morning I got my tickets and they were 4 sections away. I called and argued with them for 30 min while I kept getting put on hold for them to talk to "their team". They refused to give me a refund or tickets in the same section. They told me to resell them and buy tickets again in the same section. Seriously?!?! Why would I pay their fees again and risk them giving me tickets in a different section again!

Me and my girlfriend recently attended the Freestyle Explosion show in Tampa. We had 2 morbidly obese people in the seats next to us which forced us to stand almost the entire show. The enormous person directly next to us took up her entire seat and almost a third of one of our seats. Eventually, because of the very uncomfortable nature of this, me and my girlfriend had to leave our seats and go stand at the top of the section for the remainder of the show. Afterwards, i reached out to Vividseats and explained our situation and how it was totally unacceptable. They offered ZERO compensation or anything whatsoever. I basically got a "sorry, that's a venue issue!" Thanks for nothing. Will never use your service again & will advise everyone i know to do the same!

Would not recommend vivid seats to anyone as they could not help me with a ticket which was purchased and not able to access. The app wouldn't load the ticket and was obviously unused and they still wouldn't help me out. Terrible customer service and will not longer deal with this company.

Falsely advertised tickets for Red Rocks. Row 2. Used Vivid in the past, pretty straight forward. But now, I will never use again. They ignore, and they suggest they are waiting to hear from the seller, who is the one that that falsely labeled the tickets row 2. I want, and deserve a refund. Nobody responds. Bots through chat is the only customer service. Impossible to speak to a human. They "suggest" a customer service line, but it only takes you right to the the chat. This company does not care!

Bought tickets on Vividseats but they won't supply them until day of show. Can no longer go to the show, but can't get them to send me the tickets to sell, nor will they relist them on the site even though it would allow them to double dip on the fees. This is the second time this has happened to me with them with plans getting in the way and me having zero access to my tickets to resell locally and recoup at least a few bucks. Literally out hundreds of dollars. Talked to a customer service rep (oxymoron in itself) and was told there is nothing they can do about any of it. No credit, no tickets delivered, nothing.

They sell tickets online and then use another online site to book ticket. So for an event they booked on ticket master once someone ordered them. They raise the price and take their part. I called them to cancel or price match before they ordered my tickets from Ticketmaster. They are so fraud and just need your money. Don't ever use this crap.

This company is a THIEF! They take from me more than 4000$ and didn't get me no tickets, no money refund. I called to their customer service once a day, and they postponed me to tomorrow every time. My order # *******. After my review, they suggested me to contact their customer service, but then said that they didn't refund my spent money. They took my money and didn't deliver tickets - This is theft! I will not stop till my case will be well known to don't let them fool anyone else.

Don't be tricked into buying insurance, they never give you a price but bill you separately. A surprise charge. The customer service online is a automated service that has very limited responses.

I bought a ticket and never got it. Contacted their customer service mutliple times and did not help me at all. I was going with my friends and they were all in the bleachers and VIVID SEATS couldnt provide me new tickets to go sit with my friends. I HAD TO BUY NEW TICKETS AT THE GAME FOR MORE MONEY. I also missed HALF THE GAME becaue of this issue of not getting the ticket I paid for a WEEK in advance. They say 100% guarnteed. FALSE ADVERTISING. Caused me way too much stress, which I didn't need and Ruined my whole night. DONT USE VIVID SEATS. NEVER GOING TO USE THEM AGAIN. I'm still waiting for compensation and refund. I have screenshots of everything too.

I have used Vivid Seats seven or eight times without issue, but this last time I spent $244 for concert, tickets, and the day of the concert, I found out that they sent the tickets to an email address, similar to mine, but not mine. And I tried to access the tickets and it would not let me unlock them. Me and my wife separately were put on hold for a total of four hours to try and have them resend the tickets or refund me, and they did absolutely nothing to help. I tried getting a refund from my credit card company, but it just came back yesterday that they will not refund it. Everyone on the phone was extremely rude and unhelpful. All they needed to do was canceled the order and re-send the tickets, but I realize that it is a scam, and I had to order 4 brand new tickets and eat the $244. Never again will I use vivid seats. Total scam.

They state a buyers guarantee but customer service is such a run around, you'll never get an actual response. Bought tickets that were rejected at the gate showing they were "already scanned in 44 minutes prior." Had to purchase new tickets at the gate and thankfully not a sold out event but i paid way 3x the price because of vividseats. Sellers can list tickets on multiple third party websites then it's up to luck who arrives first. Vividseats obviously doesn't protect buyers from this and the service fees are ridiculous for the lack of, paid $154 to receive two tickets with someone else's name and price showing $35/ticket. Paid $45 at the gate. My mistake for not looking at reviews for this platform prior to purchase but vivid seats was first up on Google search for this event. Don't use this website.

Over paid on tickets by $400. Immediately called in and they will not cancel or help work it out. Tickets are readily available everywhere else. Complete scam. Steer clear

I bought Chicago white Sox tickets in April with my bank points for todays 7/8/23 game. Yesterday they called to say the tickets were no longer available and offered me general admission tickets when I bought club level seats. I will never use this company again. Clearly my tickets were sold to the highest bidder.