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VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
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I called vividseats.com to confirm some info before my purchase and I was very quickly able to talk to Chris, who was a HUGE help! I haven't received the tickets b/c it's too early but hopefully there won't be any issues. Seems like a good place to buy tickets.
Was looking for reasonable seats at a reasonable price. Spoke with Fernando and we had it done in 5 minutes. The whole process was crisp and clean and very efficient.
Thank you for sharing your experience, Joe! We are happy to hear Fernando was able to provide you with a quick and easy experience.
My customer support specialist went above and beyond. She help me locate the best tickets for the best prices. Communicated clearly to me the cost of each set of tickets. She was patient as she took my order information and ordered each set of tickets for me. I was super grateful for her help! Being kind and nice goes a long way!
We're so glad to hear that our agent was able to get you the best deal, and we hope we can do it for you again in the future!
Rhealie was so nice and helpful! I very much appropriate her help! I definitely will be calling her back when I get other tickets!
Rhealie looks forward to talking to you in the future, Emely!
This is the worst company I have dealt with in years. I bought tickets for an NBA game, paid in full - including their terrible service charges, then had an email to say my number couldn't be verified and to please phone, which I did. Turns out, since I have a British mobile number, they can't call it to verify, even though NO WHERE in any email or document did it say that, which both agents I spoke to admitted.
So sorry - if you don't have a US phone number, they discriminate and won't allow you to be a customer. No apology. Just a refund, which REALLY isn't the point. I was also transferred to a different customer service department to 'help', but as it turns out, my transaction had already been cancelled before they even transferred the phone call. NOT COOL.
Awful. There are just no words for how ridiculous their 'policy' is. The worst company I have dealt with in years.
We're sorry that you had issues confirming your order, Cathy. We have many international fans—we even sell some British-based events—so can assure you that we welcome orders from non-U.S. Fans. Still, we regret that you came away with a negative experience, as that's absolutely not what we aspire to.
Use their website or app to purchase tickets to a show. Click on the section closest to the stage called Orchestra Center, purchase tickets, then get redirected to another 3rd party site for downloading of tickets. The scam: The lead you to believe you're getting tickets in a particular section. In this case the seat assignment was labeled "AA." We assumed that was front row. When redirected to other site to print tickets, we discovered seats were in the very back of the theater (row v). The tickets were under a fake "purchased by" name and we had difficulty getting in, as the scanners at the door couldn't read the bar code. Vivid Seats also charged us more than twice the amount of the base ticket price. They wouldn't refund any money. The rude customer service agent said he'd process my complaint for investigation. Of course we never heard from them again. Deceptive, scammy business practices. Do not purchase tickets through this company.
We sincerely apologize for your experience, Ed, and can only imagine how frustrating that must have been. We take the integrity of our tickets very seriously, so we will be launching a full investigation. To that end, a supervisor will be phoning you to go over what happened at the concert. ​In regards to the seating, we can clarify that for you, as we never want our fans to feel misled. The order summary shows that this was for AA through V, rather than just AA. This means the the resulting ticket will be anywhere between row AA through V. This is why the listing included the note about zone seating shown in your screenshot.
Gian was very helpful. Made getting tickets easy, and I'll use his services from now on, for all games & events.
We look forward to getting you to future events, Mark!
Game, parking was supposed to be taken care of for us as I am handicapped. As we got into the line we've realized we didn't have tickets and since they had a refund policy if we don't receive tickets in the time, they would refund. So I ordered the parking ticket. $54 yes you read that right. Again I am handicapped and I just needed to get into parking. 25 minutes went by and I still had not received confirmation and delivery of my ticket. We were kicked out of line but the only way we could stay in line is to pay cash. Mind you the place was packed. So I paid cash and plan to ask for a refund. They won't even listen to you and they definitely don't refund and their customer service people are rude.
Maybe they have something against handicapped people, I just don't know
We're sorry for your experience with parking, Gary, and can assure you that Vivid Seats never discriminates--we treat all our fans with the utmost respect, and listen to their concerns and frustrations. We do guarantee that fans will be sent their tickets in time, so please DM us on social media so we can further investigate and resolve this situation in keeping with our 100% Buyer Guarantee.
Easier than the website. Good customer service 5 out of 5 stars would highly recommend. Leo did an excellent job
Thanks for letting us know Leo lived up to our standards, Tori!
Jamie was very helpful securing tickets for The Cure! He was kind, clear in communicating contact and credit card information. Thank you Jamie.
Thank you for the five-star review, Greg! Glad to hear Jamie was able to help provide a Primary experience for you. Enjoy the concert!
Meghan P. Found exactly what I wanted at a good price.
Extremely pleasant phone manner and personable as well.
Quick and painless experience!
Let's go, Meghan! We are so excited Meghan was able to provide a five-star experience for you, Peter!
My son was so excited to finally see WWE RAW live and in person last night at the Crypto in Los Angeles.
Vivid seats had the best last minute rates and helped too make lifetime memories.
Thank You Vivid Seats.
We're so happy we could make your son's dream come true, Janice, and hope to help you create even more memories in the future!
I bought two tickets to attend San Diego baseball match with my girl friend and the tickets were fake. They are screenshots from a ticket and the venue accept only real tickets that can be downloaded in wallet. I contacted the support and they asked 100 questions for investegation. I answered all questions then they promised to send a denial form which they never sent. Horrible experience please becareful everyone using this website. 100% scam
We apologize for your experience, Zaid, and can only imagine how frustrating that was. The integrity of our tickets is very important to us, and we take instances such as this very seriously. If you still haven't received the investigation form, please DM us on social media so we can get that re-sent to you, and get this matter resolved for you.
Great service. Very helpful employee who made it easy to purchase tickets. I was very pleased and would purchase again.
We're glad you had a great experience, Tyler, and look forward to serving you in the future!
My sales rep assured me that o could purchase two tickets and then turn around to sell one. I only needed the one ticket. He said customer service will help me resell and when I went o customer service they said I could not resell the one ticket. So now I have two tickets one of which I do not need. Would have never purchased the two if I could not resell the ticket.
We are very sorry to hear about this as fans having accurate information regarding their order is a top priority of ours. A portion of tickets that are listed for sale on Vivid Seats are eligible to be resold on our platform depending on the delivery method, we invite you to DM us on social media so we can assist you further.
My first order was cancelled. But, when I got someone on the phone they were so helpful. A computer couldn't have helped me because it only looks at data. When I told them I had a residential address and a mailing address, they were able to help me with my birthday present to myself. Thank you so much. I'm so happy I'm going to NY for one night to see Phantom of the Opera. Thank you, thank you
We take pride in having real people available to assist our fans, we're glad to hear you were able to secure your tickets for Phantom of the Opera, enjoy the show!
Excellent customer service! I had to call because I was having trouble purchasing tickets online, and the customer service representative I spoke with (Cymer) was incredibly patient, kind, and accommodating. Because of his excellent service, I have no doubt that I will be buying tickets from here again!
We're happy to hear that you had an exceptional experience with us, we'll be sure to let Cymer know of your kind words.
Looking for tickets started easy enough, however the site doesn't scroll, nor sort well and OMG the fees charged are absolutely absurd. I'll not be using VividSeats again and recommend you follow my lead!
We're always looking for ways to improve our site, thank you for bringing this to our attention as we will take your feedback into consideration. Regarding our fees, various factors play into the amount that our fees come out to, such as demand, amount of tickets left, price of the tickets and overall popularity of the event. The service fees that we charge allow us to provide our Buyer Guarantee which ensures fans have peace of mind when buying tickets from us, as well as full customer care. We hope to gain your consideration for your ticket needs in the future, have a good day.
Called in to find the answer on which side the USC Women's would sit at event. On multiple websites they had it labeled as bench. Carlos let me know what side that would be and assisted in purchasing of the tickets. A really great guy
Glad we could clear that up for you, and that Carlos could get you to the game!
03/25/2023
Today I received assistance from Anthony from Vivid Seats. He was personable and accommodating. I was able to purchase my tickets and get great seats. I will definitely recommend Vivid Seats to everyone.
Thanks for helping spread the word about our award-winning customer service, Johanne!
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every orde...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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We're glad Chris was able to get everything taken care for you, Melissa--and rest assured that we'll make sure there are no issues getting you into the event!