VisionworksReviews 190

Hi. This company unilaterally cancelled our three eye appointments for our family. This company then forgot to tell us of their action and worse yet, they sent a text to each family member reminding us of the appointments. We of course showed up to find out that the appointments were cancelled. The manager's excuse, rather than an apology, was to claim that "all appointments" were cancelled due to COVD (even though ours was in September and they were seeing patients) and that it was our fault that we should have called to reconfirm the appointment---even though they sent each family member a reminder text. This company is so bad, as we were in their store the apparent manager while telling us that "we should have called to reconfirm" ---had the balls to tell us that she
Doesn't answer the phone at her store because there are too many calls---and she lets them go to a national call center.
Do these people a favor and put them out of their misery---don't do business with them.

Had my eye exam thru vision works. After glasses were made, could not see correctly. They had a different doctor do another exam and his numbers were slightly different. Had Glasses made. Could not see well at all with them. Went back a couple times for modifications and still could not see correctly. Spent over $720.00 for glasses and sunglasses.
They gave me mu money back.
Had another eye exam done somewhere else. Then took that prescription to COSTCO, paid slightly less that $400.00 for both eyeglasses and prescription sunglasses. COSTCO got it right on the 1st try! I will never go to VISION WORKS again. Their glasses were twice the price of COSTCO!

Customer of many years, was totally disrespected on phone today. Travelling from southern calver county to appt Thursday, ran into heavy traffic. Tried numerous times calling the visionworks Jennifer dr Annapolis TO NO ANSWER AFTER 15+RINGS. I wanted to tell them I was, going to be about ten minutes late because of my distance and unexpected heavy traffic, when THEY FINALLY ANSWERED, I WAS CURTLY TOLD THAT MY LATENESS FOR MY APPT W DR ROGERS WAS UNACCEPTABLE AND I NEEDED TO RESCHEDULE MY APPT. YOU LOST ME AS WELL AS MY FAMILY AS CUSTOMERS!

I showed up early to my appt. Only to see someone who was a half-hour late filling out her paperwork--and then being ushered into the exam room, leaving me to wait another 30 minutes (I suppose, I left shortly thereafter). Also, the person who was late did not seem well, with a troubling congestive cough. I didn't even want to stay in the very small waiting room with this person, and eventually left. I found this particularly ironic as I had to answer about 6 questions re: recent "symptoms" of Covid (like cough!) before I was allowed past the barrier.
I only went here because WalMart was busy this week and I thought I would give it a try--big mistake.
Fortunately, I have an appt. At Walmart next week. I realize that this may not be typical of the many offices across the country, but if you are in Salem OR area, avoid this one. I honestly worried all afternoon if I had been exposed to a virus.

This is the worst Vision Works store you can go to. The doctor updated my prescription and they shipped the old one. I called them every week for 2 Months someone I always saying we will order them and call me back when the contacts are here.
Never got a call back, always the same story.
Everyone is saying: "I don't know who you spoke to.
I speak for myself."
I am calling the store not you personally.
Never going back there after I get my correct prescription.

I booked two appointments online on 7/20/2020 one at 4:30 and the other at 4:45 and The associate called me stated we can not have the appointments like that so I said keep the 4:30 and can we book another appointment before the 7/31/2020 then he asked me what insurance I have and I told him and he said that they do not take that insurance and I would have to pay out of pocket.

Recently got glasses (3/12/20) and shortly there after the protective coating failed epically. Have spent the last 3 days calling both local stores, general mngr and even the 800 San Antonio's number... no one answers. Sent an email expressing my concerns. No reply. Tried using their chatline... once again, no one was there. I'd give them a zero rating if allowed.

Customer Service at it's WORST!

I phoned twice today to inquire about possible restricted hours and an adjustment of eyewear purchased there.
Eventually, corporate(I assume)Sam, picked up.He was helpful, once I explained my needs.So when I went later to
Location, Fort Myers Florida, the optomatist assistant, KAREN, rudely said do you have appointment, in an unpleasant tone, I told her I was not informed appointment was needed and my apologies. She asked who told me that. I stated, Sam. She rudely said we have no Sam, have a seat and wait and we will take your temperature. I was wearing mask and gloves. Then she ignored me.Her tone was very rude. She was not busy with anyone else. I work as a health professional in retail setting.If I greeted my patients with such a tone, I would not have patients or customers!
She really should learn to greet customers in a more civil manner. Customers can shop anywhere.

They say they will give you your Rx... fill out a form... first it was wait a day then three then three to ten I have waited two weeks still nothing... glasses were promised in one week... so far 11 days and still nothing... one might say that covid 19 had something to do with the wait but this is on par with my last visit s few years ago... I cannot believe this company is still doing business and that they call themselves eye care professionals... nothing professional about this company at all

I ordered a pair of glasses on 14th March. Though the glasses arrived on 27th, they delayed the shipment by 15 days. No one would pick up the phone when called for service. After calling again and again about 20-30 times, finally I got the glasses after a month. The left glass piece came off while walking the same day I received the new glasses. I had to call again for service. God knows when I will get anther appointment. Very prompt in receiving the money, but very poor in customer service. No one seems to be bothered about the customer. Very inefficient service. The same I received the brand new glasses, the left side glass popped out, and the screw on the left frame came off, proving worthless and very poor workmanship. I wouldn't order another pair at this shop.

I have been to the store in Grapevine, Texas. I will never shop here again. I've been given bad information regarding promotions about rebate programs from manufacturers on contacts.

The sales people at visionworks did not know the conditions/terms that had to be met to get your rebate from the manufacturer and ended up costing me a couple of hundred dollars. I would not have purchased the contacts from visionworks if the sales clerk had been honest and told me she had no idea what she was talking about.