VisionworksReviews 190

The professionalism in this place is ABSURD. I've been going here for a few years, and only keep going back because I have a history here and I think it would be a pain to find a new doctor. Well, I am definitely never returning. I had an appointment on Saturday. I book it online, get an email confirmation, and fill out my paperwork ahead of time, and update my insurance information. I get a phone call about 13 minutes before my appointment, while I was on the way there, that I do not come up in the system under NVA insurance. No kidding. I have VSP. I already updated my information- why am I getting this phone call? I arrive late to my appointment (my fault, I never go out by the outlets and had no idea they were doing construction). I go to check in and this ornery lady says she can't find my appointment. I spend a good five minutes up there while she proceeds to stare at the computer and keep asking me if I have an appointment. I show her my email confirmation and all of a sudden, she magically finds my appointment. She prints out paperwork and tells me to have a seat. I sit down and low and behold, she has printed out the paperwork I have already filled out TWO DAYS BEFORE. I told her this and she tells me one minute, and disappears into the back. At this point, it's already been 10 minutes. She comes back out with someone who proceeds to tell me that the doctor will not see me as I'm late and I did not arrive early to fill out the paperwork. I told her there was no reason for me to arrive early as I have already filled out the paperwork online. She proceeds to tell me again the doctor will not see me because I'm late. Okay, the lack of reasoning here makes no sense. At no point did the other lady who was "helping" me tell me this while she was a) trying to find my apppointment and b) printing out my paperwork for me to fill out. This is clearly a case of she did not want to deal with me or did not like the answers I was giving her and essentially tried to blame everything on me. I am taking my business elsewhere and will warn EVERYONE not to use VisionWorks.

Visionworks in Lancaster, PA, is the most unprofessional company that I have ever dealt with. I had an eye appointment scheduled three weeks ago for today. I get there 15 minutes early. I get checked in, I am brought back for the 1st two tests, and then am told to go pick out my glasses and leave them in a tray. I get done, and go sit down to wait for the doctor, who then comes out and calls in the woman who had just checked in. I tell him that I am next, and he says, "oh go talk to (whatever her name was). She then tells me that they tried to call me several times to tell me that my appt. Was rescheduled. I never got a call or even a message, yet she insists they called several times. Even if they did and I never heard it, they can't leave a message? I also got an email reminder about TODAY'S appointment. So apparently they also knew my e-mail and could not have let me know that way? Instead I get a reminder yesterday about today's appointment?
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They seriously could not have told me as soon as I walked in that it had been rescheduled?
I will never go to this place ever again, and I will be sure that everyone that I know hears what happened to me today. Nothing like wasting all that time and gas... thanks for nothing visionworks!

*Personal information redacted by admin

My wife recently went to get contacts, She had exam and they talked her in to buying coopervision contacts. Shes never had but optometrist swore up down they were best. Since shes had them 2 of contacts have torn while in her eye and another one tore when taking out. She contacted bision works and asked to be put back into her ciba vision contacts and that when dhe noticed her prescription was writin only for coopervision and to go back to contacts shes worn for years shes gonna have to get a total new contact exam even though the one she has is only 3 months old.