VisionworksReviews 190

I walked in there with a broken pair of glasses hoping to buy a new frame from there.
They pointed out that there was no need and they fixed my frame free of charge. Worth mentioning is that I did not buy my frame from them. I am just a tourist from canada!
The Lady that helped me there was called Tina Long. Thank you Vision works, Thank you Tina!

I got a new pair of glasses in late Jan first of march one lens cracked from the side to just above the bi-focal line took them back but they would not fix them told me I could by a new one I was told it didn't leave here like that of course it didn't but I guess the quality of the lens are just cheep but my family of three and 90 employees that I work with will never use vision works ever again so my little broken lens we will go somewhere else with our buis.

Had an appointment at the King of Prussia, PA store scheduled for Saturday, 19 Feb 22. On Thursday, they called and said they "overbooked" and would I be willing to change my appointment. I said yes and rescheduled for Monday, 21 Feb 22. When I arrived, I was told that I missed my appointment on Saturday and that they did not know when they could see me. I explained what happened and the person in charge said they were having computer problems. However, she did acknowledge speaking to me. What really grinded my gears was when a family of four walked in behing me and stated they are there for their appointment and were told to have a seat and the doctor will be with them. This was not right. After asking the person in charge, she said there is nothing she could do. My advice, go to a regular eye doctor, not a chain like this place. They will NEVER have my or my familiy's business EVER AGAIN. Do yourself a favor and go somewhere else. Also, the personnel turnover, except for thedoctor is high... that should also tell you something!

Hi Just want to review my last Eye exam It was a zoom exam conducted by a technician not Dr. Checking my vision. You look at letters and try to read lines The man kept giving the same size letters. He kept telling me to blink. Never had a test like that. Usually you move up to bigger letters to get range. Also we went to the Whats better or clearer part of the test Picking 1 or 2. He was going so fast. I was laughing. And saying 1 or 2 to get finished with test. Also after going thru the various eye exams I developed an eye infection. Not happy. The coo de gra was I asked what $$$ amount my insurance would cover. Technician said pick out frames. I did I came back frames close the the amount Insurance will cover. The tech picked out frames that was far lower in cost and was telling me they are much better. I am sure when I pick up my glasses the Prescription will be wrong. Also The 2nd zoom with now a Dr He was telling me I need glasses for driving I said I need reading glasses only. I told I just renewed license 2 years ago. He said I had a very generous examiner. WTF He was reading results from the First zoom tech who gave me vision test. Soon will see if my new glasses are good. Next year no more zoom visits.

The Vancouver Mall Vision works sent me emails and texts about appointments from February 1 until morning of appointments February 15... appointments were for 4 people starting at 11:30.11:45,12:00,12:15 to drive an hour and a half to arrive on time to be told that we do not have appointments! I show them thier texts and emails and said it is not their issue! What! These are emails and texts coming from them! Did not apologize did not offer anything... not thier issue!

The nose piece on my glasses broke off. I went in and no questions asked, she replaced both of my nose pieces and I was in and out in under 10 minutes.

My wife and I were in need of eyeglasses and our last pair for both of us were purchased through Visionworks.
We kept getting sale vouchers so we both agreed to go again. Their staff seemed friendly enough but wasn't very helpful on helping us to choose the right looking frames for our face. We were left on our own to choose. When it came to our eye exams were we seated in the room in the eye exam chair only to find out the exam was being controlled remotely by someone eye tech trying to find my prescription suited for my and my wifes eyes. We both weren't very thrilled with how that process worked. We both commented to each other after both our exams on how we found it very odd that (this is how they do them now) and both realized that both our exams were done in 15 minutes or less. When done before with the on staff optometrist were more than 1/2 hour each or more. (Part of the problem)
With my glasses I tried for more than a month to wear mine and I was noticing every time I put them on my eyes wanted to go crosseyed and still my left eye would not focus at all. And with driving, and turning my head to the left to look for oncoming traffic I could not focus and had to remove them just to make sure nothing was coming at me. For my wife she had to take her glasses back 2 times because she had ordered transition lenses and was told by the staff (sometimes it takes a little bit for them to transition) gee, why is it mine transitioned immediately when outside?
When she picked them up both times the girl there told her she checked them personally and they were fine. NOT SO!
She never checked them in the first place. Then when they were finally corrected my wife wore them consistently and never felt like they were correct. She tried working on a puzzle and could not see. She put on her old glasses and she could and did complete the puzzle. We just today returned both pairs of glasses for a full refund minus the eye exam, needless to say, we will not be going back to Visionworks and we were both totally disappointed and dissatisfied.

I have had numerous issues with the Northpark, Dallas store when ordering and receiving glasses & contacts. My contact lens order last year was screwed up by the store and they ordered the wrong prescription and I had to wait for a new order. Fast forward to 2021, on 10/5 I ordered 2 pairs of glasses and a supply of contact lenses. They ordered the wrong contacts. Again. As of 12/20, I am still waiting for the contacts. I have had to make numerous calls and trips to the store and still have nothing. I am working with 2.5 month old contact lenses in my eyes at this point. They were supposed to send me sample lenses while I waited. Nothing has come. Also had issues with glasses. The frames were warped/shrunk when I went to pick up. They ordered new ones. When those arrived they said they needed to get new lenses so I had to then wait for those. It was almost 2 months before I finally got them. I've called the manager, Maria Zarate, who refuses to get on the phone and just chooses to let staff members call and "help". So frustrating. I wish I would have read the rating on here before I wasted so much time and energy. I still have yet to get resolution or a full refund of my order.

I've tried two different Visionworks locations (Camp Hill, PA & Reading, PA) for Contact Lense Fitting and Annual Eye Exam. They did not look at my registration/scheduling form until I showed up to my appointment... resulting in them expecting me to receive a service I did not register for. I tried calling multiple times before my appointment to make sure everything with my insurance was accurate. Neither location picks up any calls. I will be looking for a different Vision Center in my area. This was a waste of time.

They are most untrusting dishonest people in the eye care business - glasses didn't fit right - tried to adjust them 3 times - said they guarantee the fit - waste of time and money - I would rather go blind then deal with these crooks!

Due to an incorrect diagnosis by one eye doctor I had to have 2 changes with 2 glasses- and 3 remakes because the frames were too big- so the remakes were also using 2 of my old frames. I was told that the 3rd remake would be my last and I would not get money back even though returning frame. Their service has gone downhill fast in the last 2 years. My wife waited almost 5 weeks for her prescription and it still was not right. Would not recommend at all.

Eye exam followed by glasses for me and contacts / glasses for my daughter. Numerous issues lead to us leaving after the eye exam without success.

Ordered new glasses AUGUST 2021. Received letter for free glasses from benefits not used 2020. I called visionworks it was verified. Went in and was told no I could not get a free pair. They will have to call insurance company. We will call you. Never received call. I called them. I was told that coupon was expired 10/1. The other coupon in the letter expired 10/31/21. I had not had that letter long. I called my insurance company. They told me that I could redeem that coupon for 2020 benefits. The insurance co called visionworks. I went back today. Lady tried to tell me that tell cancelled that coupon but was told to honor. I call bull $#*!. I talk to the insurance company and that was not mentioned. They lied I will not go back to that location. They cannot even return ur call. I think they noted my act for her to recall conversations in regards to that. It's ok want get my business in kernersville nc again see ya. The lady telling me what the coupon said. I said I know. That progressive lenses come with co pay. I said no read the coupon. They are doing dongs. I also dropped about $300 in August.

I was warned by several co-workers to not deal with vision works, but I tried to give them a try for myself. The Visionworks Bowie Town Center, in Bowie Maryland has twice order the wrong prescription contacts and give me the wrong trail contacts. Today again I go into the Bowie location to pick up another trail contacts, which was the wrong prescription again. After I called several times to ask if this was the correct prescription this time, and I was told. I've been waiting two weeks for my contacts only to be told once again they have ordered the wrong prescription again. So now after paying for my contacts, I'm told that I have to wait another two weeks. I will never ever deal with another vision works.

The optometrist was very nice, very thorough at the Mchenry IL location. However, I stop in today (9-13-21), roughly one week after my appointment, to try on frames and had a negative experience with the front staff. I am self-pay and realize the cost of glasses; I was already expecting/prepared to spend 500+ dollars out of pocket for a good pair. I called prior to arriving asking if I should make an appointment prior to coming to try on frames, and was told no just to come. I walked in, with mask on, and even asked if I could be of assistance and clean each pair I tried on as to not burden the staff. I tried on a pair, pulled down my make for a brief moment to check the symmetry and was told that was unacceptable and to leave my mask fully on. I respected the staff and asked politely if it would be possible then to gather several pairs and go to a private room with a mirror, so I may pull down the mask with no one around. The response I received was a cold, "no, we don't do anything like that." I requested a copy of my prescription and had to take my business elsewhere. I found a place that was much more hospitable and ended up buying 2 pairs. Customer service is everything to me. Even though the optometrist as I mentioned was very good, I can't recommend family/friends to come here with such a negative experience and unfortunately won't return myself.

None of lenses the the doctor tried were out of focus, plus he stopped trying after a couple lenses. He gave up and used my 5 year-old eye glasses and figure out the right lenses, but numbers of new prescription were different from those old glasses. I really think I need to do find another eye doctor.