VisionworksReviews 190

I am not one to write reviews and I am also a person with a very high standard of customer service. But based on my experience with the Visionworks Shrewsbury NJ store over the last two years or so, I felt compelled to write this review.

I've gotten many glasses over the years from many different vendors but I have to say the dedication, attitude, knowledge and patience of the employees in Visionworks at the Shrewsbury store is second to none! I just got my third pair of glasses from the store and Ashley was off the charts amazingly helpful. I was a bit indecisive about what I wanted and was also concerned that I would be taking up too much of Ashley's time. Well guess what - I was completely wrong! Ashley was remarkably patient, but more than that she genuinely seemed like she was having a great time helping me. She was honest, funny, patient and most importantly knowledgeable about the various frames and what was needed for my best fit. Visionworks - you should know what a gem you have in a saleswoman like Ashley. Tremendous interpersonal skills like hers don't come along too often.

I'd also be remiss if I didn't compliment the general manager of the store - Kim. Kim was 100% devoted to customer service and ensuring a top customer experience. Kim didn't realize it, but I was watching her interactions with the customers as they came into the store. I was fixated because of her approach - what a role model she is! Every customer was treated as if they were uniquely special, regardless of their issue.

Kudos to Visionworks for having such amazing employees at the Shrewsbury NJ store!

Called Buckmans Plaza store and they said we could pick up prescription or have it mailed. Called back 2 hours later and asked for it to be mailed. "We don't have stamps". Was their response. "We don't know when we will get more stamps". They could fax it. Who has a fax machine in their house? Said they couldn't email it. What a joke. Was going to order from their sight but not going to give them the business. Tried online chat but wasn't working. Tried their national phone number couldn't get a person after trying for over an hour. Joke.

I just had my second experience dealing with Visionworks. When I call this business you are connected with a recorded "HELPER" who is suppose to answer your easy questions like your name, birthdate, etc. She never gets it right and you have to repeat your answers several times. I just called today to check if my order was ready. Twenty minutes later I finally talked to a human person. My next problem I encountered was to realize my name was wrong on my order. If Visionworks wants more business, spend some cash and get a new greeter.

Glasses were purchased through Visionwork because of my cataract surgery and the benefit. The store clerk when I was buying them seemed not to know what to do and kept asking another coworker.
I feel I was given the wrong information on what I truely was responsible. I've been given the run around by billing office since Jan 2022. Billing office has closed 4 tickets, says they emailed me twice. NEVER received an email. Won't honor the Medicare Eob and what I understood from the store clerk what I owed on. I agree I owe the $120.00 from how the store clerk told me. Found out I over paid $200.00 when I received the EOB. I was told by Ramon I'd be getting additional refund. Months later never received. Billing office says it's my job to refile, which it's not. If they don't honor my understanding of what I owe per the Eob, they need to refile with the correct information. HELLO, I don't have that information! So how do I refile? They need to refile and train their staff on not to give wrong information. They DO NOT HONOR WHAT THEY SAY! (Store clerk when getting glasses and billing person, Ramon.)

The number you call for customer service is the absolute worst! I've been calling some 10am and it is now 11:30am, and all I'm getting is a recording. I think I'll go to My Eye Dr next time. This is ridiculous.

Ordered glasses and contacts 5/6/22, told should be in 10 days or so-today 6/4/22 go to store -order cancelled as they lost the frames and manager notified about cancellation and no one calls me to let me know-only found out as went to store to find out what is taking so long-so as far as I know no glasses are on order but they sure took my money quick enough. Tried to call store -no one answers-so when I go in today 4 people all just sitting around and no one answers phones. No management in stores on weekend and no one can help me out-so now have to wait for someone to call me-hopefully- so maybe I can get some new glasses and no definite answer about the contacts either-and 450.00 dollars later NOTHING and NO ANSWERS very terrible customer service and no one in the store cares.

Visionworks told me my brand of contacts was discontinued and tried to switch me to a brand that was $100/box. These new lenses were not only 4X more expensive than my previous ones but were extraordinarily uncomfortable. When I asked to switch back they told me my brand was discontinued (they weren't) and they wouldnt change the lens type. This is on top of not being able to see with the new lenses which I believe came from an improper exam. I not have to go to a different provider and start the process all over from the beginning. I will NEVER return here.

Before I went in I was told over the phone that they accept my insurance so I get there, have my eye exam. Then I picked the frames I like. Then they asked me what insurance I had. They said they don't accept my insurance. I had to pay out of my pocket. That's a dirty business

This company is a joke, i have spent a week trying to get my prescription faxed. Store has a local number but they dont answer it, you get dumped into a call center with an average 1 hour hold time and they cant do anything but try to call the store. I have wasted so much time and energy and will never spend another dime

2635 N Elston Ave, Chicago, IL *******
Worst experience in my 40+ years of buying/ordering glasses. Insensitive staff and useless. Didn't help me when I was purchasing my frames but just pointed me to the section where to look. My 2 pairs of glassed took close to 2 months to arrive in the store. I had to send emails and get in contact with someone form their corporate office to find out what was taking my order so long. Then when the glasses did arrive in the store I went to pick them up and they pretty much just handed them to me and that's it. They didn't fit them to my face, make sure the prescription was correct and that I could see with them without any problems. I only use my glasses when I'm home since I use contacts all other times. After using my glasses for about a week I noticed the fit was causing me my head to ache and my vision wasn't as sharp as it should be like it is when wearing my older pair of glasses. I attemped to contact the person who reached out to me from their corporate office but when he answered the phone he told me he was to busy to take my call and would call me back, which NEVER HAPPENED!
Again, I have been purchasing glasses all my life and in the past have used companies like lens crafters, pearle vision and even a few independent stores, and I HAVE NEVER HAD a more horrible experience then I had with vision works.

In October I bought glasses with with lenses, it cost me 170 without insurance! Just the other day I went and had new lenses put in with insurance and it was 150! Wtf y'all be over charging people. I would leave zero stars if I could

I went in with a prescription (my exam was done elsewhere) just to purchase glasses. I have an EXCELLENT insurance plan! Once I chose my frames, 'Joe' then told me what my bottom line amount due would be. It should have only been a $50 deductible - I was charged $70! Also, when I asked about all of the items listed on the receipt that I NEVER asked for and he NEVER told me he was adding, he said to me "your insurance is great! It covers everything so I gave you everything" without EVER asking me if I wanted the extras or NOT! Maybe I didn't want anti-glare for some reason, or whatever else he charged me for WITHOUT MY CONSENT!

I made the mistake of making an appointment for my husband to get an eye exam and pick out new glasses. When we arrived 15 minutes early for his appointment, the Mays Landing location was ALREADY AN HOUR BEHIND! Then, the first person to check him in handed him a clipboard trying to UPSELL his exam to which he said 'no thank you'. Half an hour later, Carla approached him and proceeded to hand him the same clipboard and AGAIN tried to UPSELL his eye exam to which my husband said "no thank you" again. The third time she shoved the clipboard in his face and TOLD him he had to sign it, he got up and we WALKED OUT THE DOOR! We even confirmed with the first person (who was very nice) that there was no place to OPT OUT of the UPSELL exam and Carla did tell her if someone does not want it that they don't have to sign. So why then, did she shove the clipboard in my husband's face not once, but twice telling him he HAD TO SIGN for it?!? Then she got nasty, gave him attitude, flipped her ponytail and huffed away to the counter, never checking him in for his exam! If you haven't already visited a Visionworks (our first experience with them) I would URGE anyone to do their homework, read the awful reviews, then run to another eyecare company! We certainly will NEVER return nor will we ever recommend Visionworks!

I was so happy the tech got my progressive perfect, but when filled script left out # on my stigma for seeing far. Replaced now progressive are wrong. Returned again, too busy, never even took my name. Said would have to wait for looong time. Service awful. So upset I left. Problem still not solved.

They put a hold on my account so I could not order glasses at Costco. My wife went to her appointment the same day, and she was able to order glasses. I could not. I called Visionworks and they said it would be at least an hour before they could help me. I guess I won't be going back there.

Two years I'm wearing somebody's sun glasses because this branch give the wrong pair to me and I didn't realize until I bring them for repair and they won't do it because they said that is the wrong frame #but that's the one they give me. I don't thrusts this branch and the people who manages.

I am having a horrible experience with Visionworks store # 1232 East Setauket NY.
My 2 pairs of glasses are beyond the due date with no current information on where they are or when they'll be delivered. There is no phone # for the store to even ask, so I called the 800# and the person couldn't give me an answer. I payed over $800 for 2 pairs and 2 weeks plus, I sit here with no new glasses.
I am furious.

I needed to obtain a pair of glasses to improve my vision. The optometrist who examined me said that I might need cataract removal n the future so he decided i should not get an improved pair of glasses so he would leave the prescription on my new glasses would be the same as my old glasses. Sure enough, the new glasses are the same as my old glasses and have no improvement. The new glasses are worthless. I still wear my old ones. The newm glasses are worthless.

I had an appointment to get my contacts checked for fit. I arrived 15 minutes early for my appointment. Waited 45 minutes and decided to leave when I noticed that other people (walk-ins too) were being served while I was left to wait. This review is for the Arlington Heights, IL location on Palatine Road. The doctor there is competent and polite. The clerks who work at the front desk are rude and petty people. Very unprofessional. I will not be returning. I'll be going back to LensCrafters, who are a good deal more expensive but much less headache than dealing with Visionworks' poor customer service.