ViaboxReviews 268

Viabox is the best package forwarder, i have try many of them but Viabox is still Number 1. They don't have hiding fees, all services you needs are free, like pictures of your package, consolidation and repackaging, 90 days of storage. After consolidation and repackaging you can store your package for another 90 days for free, that's 180 days for free of storage. They never overcharged you for something, have great costumer service, always respond quickly and do what you want, they are kind and honest company. I highly recommend to everyone.

I am not very pleased with their service too. For shipping 10 pieces of toys I would wind up spending somewhere nearly 300 dollars. Each of them weigh only 2-3 pounds. Besides Tracking no. Are always wrong. First i thought it was sellers's mistake then I found out that It wasn't. It was their stuff. I didn't know where did they found a bunch of high school drop out kids to operate things.
Tracking No. Is valuable details. They should respect the fact that we need them to open case with eBay when we don't receive what we purchased. We need them to calculate how much do we paid for each item. They tried to raise the selling point that they are running no frills service... 10 Pieces of Toys weigh 23 Pounds cost me 300 dollar while I usually use Myus may cost me somewhere 120 - 150 USD

This is the 3rd package I received with Viabox and I'm really happy with their service.
They have the lowest shipping rates among all package forwarding companies in US and their service it excellent.
Looking forward to the next purchase.

I've been shopping and shipping purchases from the United States to Australia for the past several years and the problem that I've always encountered with most parcel forwarding services like Myus & Shipto were the exuberant number fees that they charge for their services.

It wasn't until someone recommended Viabox in a forum that I found out about their service and I must admit that It was a breath of fresh air from other package forwarding services.

Customers pay for just the shipping fees to forward from Viabox to their home countries, and nothing else. They're are no registration fees, no subscription fees, no consolidation fees, no repackaging fees, no storage fees and none of those additional non-sense hidden fees that other companies force to pay before forwarding your purchases to you.

Worst shipping company. Not only was I charged over DOUBLE what was originally advertised for shipping, they lost one of my two items that I bought from the same place, and told me that the original company I bought the items from mustn't have packed them. Crooks, scammers, liars. Have tried to complain many times with no response.

I do not recommend this company as recently at them theft of the shipped goods prospers.

For example at me at shipment did not ship clothes for $950 +!
I wrote to them about it, but they answered me that that at them did not remain in a warehouse, but they received the fact of not shipped goods!
They told then me that to me sellers though they confirmed earlier receiving the goods did not ship!

Shipment at them is very expensive, steal and then pretend to be idiots that they that did not receive!

As there are hidden payments, a yak collecting Fedex at the international shipments!

Very slowly ship, there are 7 days both more and again steal!

Thanks also be careful with this company!

These people are pure scammers! Beware! Not recommended at all!
Once they receive your package, they will overcalculate shipping fee to your address by overestimating dimensions of the so called "consolidated Package", specially for combined items. The interface is poor, and I could never access their personalized support service to inquire, it always bugs! Be aware that once you create your account it's impossible to change your country of residence, so it's not possible to ship to friends or even to yourself in case you are traveling.
Worse service I have ever seen! Will never use again for sure.

I have been a happy customer of Viaddress for a number of years. As I live outside the USA, and Amazon will ship less and less items to addresses outside the US, I rely on a service like Viaddress to get my stuff.
As mentioned, I was a happy customer because I never had any problems. However, all this changed with a vengeance last year. I placed an order beginning of December 2012. When I had not received my goods by January, I checked online and saw that the goods had been shipped back from Singapore to Viaddress, something Viaddress failed to let me know. Strike 1!
I contacted Viaddress and they told m they had to wait for an explanation from Fedex, an explanation that supposedly they had not gotten three months later. Strike 2!
I started to get very upset as I had not only lost goods to the tune of USD 2,000.00 but also shipping expenses of an additional USD 1,800.00. After repeatedly demanding some accounting for the whereabouts of these considerable expenses, Viaddress has stopped answering since the 5th of March. Strike 3!
In conclusion: stay away from this company. They are OK as long as nothing happens, but if anything goes wrong, customer support is non-existent and they will quite happily keep your money. I consider that theft but, living in Cambodia, my legal options are somewhat limited (and Viaddress is certainly aware of that). If anyone has suggestions who to contact in the USA to pursue legal actions, I would appreciate it.