ViaboxReviews 268

SCAMMERS ARE OBVIOUS SCAMMERS
GOT MY AMAZON TABLET DELIVERED TO THEM SO THAT I CAN GET IT HERE IN INDIA.
The package delivered and they were like 80$ for shipping.
Then i asked them to use USPS they said okay and said they'll ship it for 76$.
The weight of that package was 2 lbs and was just a small box.
I calculated the shipping fees on USPS and it was only 35$

After some time 2 and a half months I recalled that they'll dispose off my item after 3 months.
So I contacted them to get the Tablet shipped via USPS and they asked only for 40$ ( fair enough)
After that i asked them their PP info so I can pay but thee was no reply from them.
The only shipping method i had on my account was FEDEX which was too damn expensive.
I emailed them like 5 times but they disposed off / auctioned my tablet.
After that they were like "Sorry, We've already sold that tablet as you didn't ship it within 3 months"

SCAMMERS THEY ARE
I JUST LOST 200$ + tax.
I AM NOT GONNA USE THEM AGAIN

DONT USE THIS

I feel I have been cheated by this $#*! shipping company. I bought 8 pairs of baby shoes from shoes.com. Compare with Australia, the price in US is really very cheap. I paid $280.00 in total for those shoes. They shiiped to Viadress, and I was told the shipping cost will be $285.00! Crazy! And they said they can repack the box for you for free. I tried to contact them through the helpdesk, but haven't hear back anything from them for more than 1 week. And I cannot ask them to return the items to shoes.com. So maybe I can ask shoes.com to ship to some other shipping forwarder. Now I probably can only pay the $285.00 shiiping fee! God! The price I spent on the 8 pairs of shoes are doubled!. I will NEVER NEVER NEVER use this shipping company again!

After reading all those negative rep, i have to say i had no problem with them. My package was small, about 1lbs and i paid 33usd for Fedex Express Shipping. They shipped the payment next day. I wrote them twice with the desk tool and they replied in 12 hours. I recommend to use viaddress for small package to avoid overcharging shipping and clearly write whats in the pack using the online tool. Also, if the vendor ships via usps, you have to fill out a form ( you can find it in the FAQs). And apparently they ship only via fedex

Viaddress is s scam and nobody should ever think about using them to get his/Her goods shipping. They don't do any Shipment and those Post you see about them Shipping to some people are all fake and i have reported them to the Elkhart Police Dept. Soon they Will be caught and they will pay for all the pain thy have caused people. VIADRESS (SCAMMERS! SCAMMERS! SCAMMERS! SCAMMERS! SCAMMERS! SCAMMERS! SCAMMERS! SCAMMERS! SCAMMERS! SCAMMERS! SCAMMERS! SCAMMERS).

I registered with Viaddress to buy goods from US and get it delivered to Africa. My only criteria was to use a package forwarding service with competitive rates. In my search most of the website either had a one time membership fee or posed restrictions on consolidaton, repackaging, storage duration. The only company I found where all this was free was Viaddress. I immediately signed up for that service and provided the address to amazon for delivery.

However later when I studied multiple reviews they were mostly negative and talked about late delivery/no delivery/no response at all. I now became worried whether and thought if i have really made a wrong choice.

However I was wrong, Viaddress always replied to my query and delivered my package as informed. They also help save me 30 USD by repackaging my two items into one (Of course only when you specifically request them). My experience with viaaddress was good with just one exception: There website is very slow and takes time to load and respond

This company is an overcharging scam of a company. I ordered some Hockey equipment who wouldnt post to my country. I noted on the Viadress website that they charge $55.00 per 5 pounds to post to here. I had the items delivered to them at a total weight of just under 10lbs. Rather that being $110.00 to post to me, they are trying to charge me $285? No idea why as they dont responsed to my emails. BE carfull of these expensive rip off merchants, use a more creditable company. Even if the more well renowned company seems more expensive at first, by the time Viadress have added on there random charges, they wont be. You have been warned.

1. Items NEVER shipped: As of today it has been 11 days since they received my payment and there is no indication that they have shipped my package. The status of my items in their Shipping Manager still shows "ShipNow!" and I receive almost daily emails asking me to pay for my items to be shipped. I PAID ELEVEN DAYS AGO!

2.5 days ago I asked why my items were not shipped yet. I quickly got a reply blaming the delay on something I know not to be true. I then gave proof that their claim was not correct and asked when my package would be shipped. They have never responded again.

3. Misleading payment method: They only accept paypal for payment but their website shows Visa, Mastercard, and American Express logos. You don't find out until its time to pay that they will not accept credit cards.

4. Misleading shipping calculator: Their shipping calculator only calculates the cost of shipping by weight. However, they seem to always use the dimensions of the packages to charge a much higher shipping fee. Customers are unable to enter dimensions into the shipping calculator so they will almost always be mislead into believing that they will be charged a much lower cost than they actually will be charged.

Beware of this fraudulent service!

Their shipping calculator does not allow to input the inch measures of your shipment, only the weight in lbs. So you only input the weight and get in most cases a cheap price. What you not know at this point, they will charge you by dimensional weight, which is in most cases much higher then the real weight. So you have to use an external DIM weight calculator to get the DIM weight and then their calculator shows nearly the correct price. But how to know that before as a new customer?

In my case I had a box of 25x13x11 inches and 14 lbs, which is a DIM weight of 26 lbs!
14 lbs costs on their calculator ~82 bucks
26 lbs costs on their calculator ~150 bucks

I just calculated with 14 lbs because I never heard of DIM weight anywhere before. Big mistake. When I did the checkout when my box arrived at their storage, the big shock was there. 26 lbs and 150 bucks! But your stuff is in their storage, so what to do? Of course you pay the higher price.

Box arrived, but it all took way to long. 2 days until I could checkout the box (it was already there, i had tracking) and 4 days until fedex picked it up again. Then 6 days to Germany...

But what did they do? They repacked my box to an much smaller one of 14x13x11 inches, which has only a DIM weight of 15 lbs. So they could have shipped it for 83 bucks instead of 150!

The customer service told me I could have asked for the repackaging service, it's free. But how to know about that? And when it's free, why wasn't it applied automatically? The end of the story is, no refund, no sorry, just you could have known before. NEVER AGAIN!